Thank you very much for your words helps us a lot such good comments.

We understand that each guest has their own expectations and preferences when it comes to comfort and peace of mind. However, it is important to note that our staff works hard to provide a serene and pleasant environment for all of our guests. We are sorry if you felt uncomfortable during your stay.Regarding comments about noise and deterioration, we have not received similar reports from other guests. We strive to maintain a calm and respectful environment for everyone. If you experienced any specific issues, we urge you to let us know during your stay so we can address them immediately.Regarding incidents involving disrespect and noise from other guests, we take these allegations very seriously. We have reviewed our records and interviewed our staff, but found no evidence of the conduct you describe. On the contrary, they did notify me of her lack of education and respect when making the change of bed that she requested, addressing the client who, according to you, was bothered by her snoring, called the sow.Regarding smoking in the hostel, it is not true since it is prohibited to do so throughout the premises, so we have areas set up for it such as the terrace, a place that is about 50 meters from you.Our goal is to provide an environment where all guests feel safe and respected.We appreciate your feedback and are committed to improving any areas that may need attention. If you have additional details or information that can help us better understand your experience, we encourage you to share it so we can address any outstanding issues.We hope you will consider giving us another opportunity in the future to provide you with a more positive experience.

Hola buenas noches, muchas gracias por sus comentarios, esperamos verle pronto por nuestro hostel.saludos

Thank you for your comments, we're sorry you had that bad impression, but that's what they ask us by regulation, I also tell you that we have another type of room that does have a key,We hope to see you here again.greetingsjohn joseph

Thank you for your comments, we are sorry you had this bad experience with other clients who were not careful,We will try to improve it and we hope that your next stay will be more pleasant.greetingsjohn joseph