This hotel is NOT what it claims to be. Instances include but are not limited to:
1. The room advertised false and/or misleading to the consumer. The room in reality is bare-bones, with only a towel, one wash cloth, and a cheap and integrating bar of soap in the bathroom.
2. The room was quite dirty and uncared for, as if it is a hostel for college students.
3. The front desk staff was rarely available. We had to wait for the cleaning lady to buzz him, and he then took time to come to the front desk and seemed irritable because of the afternoon call.
4. The check-in process was excruciatingly slow. The front desk misspelled our name and we had to wait for him to reenter and reprint our Switzerland government paid for and included travel cards (discounts to museums, free rides on transits).
5. Less than 3 hours of being present, having not used the bathroom nor unpacked, I went to the front desk and said we were leaving. He demanded payment for both nights. I said no, we were present for a couple hours, did nothing, and are leaving. He then THREATENED to lock the hotel door and hold us hostage until the police came unless we paid right then on the card.
6. The hotel revoked our city travel passes which, I believe, is illegal to do.
My life was threatened. My wife’s life was threatened. I felt required to pay in order to escape. On our honeymoon, nonetheless.
I question the reviews on any site for Hotel Birsighof. Stay elsewhere!