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Bewertungen von Best Western Plus Bend North

2.5 out of 5
Best Western Plus Bend North
20615 Grandview Dr, Bend, OR

Bewertungen

8.2

Sehr gut

467 von insgesamt 1000 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
306 von insgesamt 1000 Gästebewertungen haben eine Bewertung von 8 - Gut" "
116 von insgesamt 1000 Gästebewertungen haben eine Bewertung von 6 - Okay" "
64 von insgesamt 1000 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
47 von insgesamt 1000 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

8.4/10

Sauberkeit

8.6/10

Personal & Service

8.2/10

Ausstattung

8.4/10

Zustand der Unterkunft

8.4/10

Umweltfreundlichkeit

Bewertungen

10/10 – Hervorragend

Leonid

Geschäftlich gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Very nice
Aufenthalt von 1 Nacht im Mai 2024

8/10 – Gut

brian

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Overall, we had a good stay. Kids loved the pool and hot tub (jets didn’t work). Wi-Fi was on the slower side. Cons: it seems like all the headboards were loose as ours (and our neighbors) would bang every time you moved around in bed.
Aufenthalt von 2 Nächten im Mai 2024

6/10 – Okay

Serena

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit und Zustand der Unterkunft
Verbesserungswürdig: Personal & Service
It wasn’t about the property specifically, but I called and asked if it would be better to go through Expedia or go through the hotel directly and they told me it wouldn’t make any difference. But when I got to the hotel, they asked me if I wanted to sign up for best Western rewards.and they could give me a $50 gift card. Come to find out I’m already at best Western rewards member so I was not eligible for the $50 gift card. Plus, I also end up spending $25 more because they didn’t put my membership information in. Also, my points have not been credited to me. Also there was a promotion where you could stay two nights and get a third night free and now I feel like I’m missing out on that promotion. I hope somebody responds and makes it everything right
Aufenthalt von 1 Nacht im Mai 2024

10/10 – Hervorragend

Kathy

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Very quiet, staff is helpful, good location, great breakfast
Aufenthalt von 3 Nächten im April 2024

8/10 – Gut

Joseph

Mit dem Partner gereist
Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
there was a lot of construction going on.
Aufenthalt von 1 Nacht im April 2024

8/10 – Gut

Kiersten

Wonderful
Aufenthalt von 2 Nächten im April 2024

10/10 – Hervorragend

bill

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
A good choice in Bend
Aufenthalt von 2 Nächten im April 2024

8/10 – Gut

Rebecca

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Clean rooms, fun pool and yummy breakfast!
Aufenthalt von 1 Nacht im April 2024

8/10 – Gut

Anthony

Mit dem Partner gereist
Good
Aufenthalt von 1 Nacht im April 2024

8/10 – Gut

Rachel

Mit der Familie und kleinen Kindern gereist, Mit dem Partner gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Ausstattung
This was a nice hotel in a very convenient location, close to Target, Trader Joe's, and many other stores and restaurants. I did call on Sunday or Monday before our trip the following weekend to check if the hot tub was in good working condition, and it was confirmed that it was. Then we arrive and I overhear that the hot tub is down and it was also blocked off. Huge disappoint! That was one of the main highlights for our weekend family trip, and we were all very disappointed. Also, something very sharp pricked my big toe between the tile and carpet, likely some staple or whatever is used to keep the carpet down. That hurt and bled a bit, but when I told the front desk, the maintenance person was right there and planned on taking care of it right away so that was really great to see and hear that they take those maintenance issues seriously. We would stay again, but would cancel beforehand if we found out the hot tub was down again. Probably call the day before our trip instead to check.
Aufenthalt von 1 Nacht im März 2024

10/10 – Hervorragend

Maria, Bellingham

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great location and convenient.
Aufenthalt von 2 Nächten im Februar 2024

8/10 – Gut

Tj

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Stay was good. Staff was nice and helpful. Only downside was that breakfast was 10 minutes late. Other guests weren’t happy!
Aufenthalt von 1 Nacht im April 2024

10/10 – Hervorragend

Jami

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Kind staff members!
Aufenthalt von 1 Nacht im April 2024

8/10 – Gut

Alvaro

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great location. Too bad for all the construction going on.
Aufenthalt von 4 Nächten im März 2024

6/10 – Okay

Shawn, Spokane

Gut: Zustand der Unterkunft
Room could use some updating, especially the stained carpeting. It smelled like carpet deodorizer when I arrived, and was difficult on my asthma. I had to leave the fan running continuously the three days I was there. Bedding covers were old and worn.
Aufenthalt von 3 Nächten im März 2024
Antwort von Bethany Newlin am 3. Apr. 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

4/10 – Schlecht

Samantha

Mit dem Partner gereist, Mit einer Gruppe gereist
Gut: Personal & Service
Verbesserungswürdig: Ausstattung und Zustand der Unterkunft
Was super bummed that the hottub was out of service when that was the main reason I booked. First time walking into room there was a big clump of hair sitting right on the desk. The toilet looked like it hadn’t been cleaned as well. Super bummed with this stay:
Aufenthalt von 3 Nächten im Februar 2024
Antwort von Bethany am 23. Feb. 2024
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. Unfortunately, we had an ignitor go out on the spa and were waiting for it to get shipped in. As for housekeeping, we will be sure to follow up with the room you were in and use it as a training exercise with our employees to ensure it does not happen again. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,Guest ServicesHotel ManagementBest Western Plus Bend North

10/10 – Hervorragend

Dan

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Friendly and clean
Aufenthalt von 2 Nächten im Februar 2024
Antwort von Bethany am 28. Feb. 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Guest ServicesHotel ManagementBest Western Plus Bend North

10/10 – Hervorragend

Jessica

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Great service and comfortable
Would definitely recommend! The front desk staff were very friendly, professional and helpful. The room was comfortable and clean. The complimentary breakfast was filling and had a variety of delicious options. Felt this place was a great value. It was a short and easy drive into downtown Bend. There are also a variety of shops and restaurants very close which made for a quick and easy dinner. Would stay again
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Bethany am 28. Feb. 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Guest ServicesHotel ManagementBest Western Plus Bend North

10/10 – Hervorragend

Darrah

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
clean and awesome staff
Antwort von Bethany am 28. Feb. 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Guest ServicesHotel ManagementBest Western Plus Bend North

8/10 – Gut

Charity

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Bethany am 28. Feb. 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Guest ServicesHotel ManagementBest Western Plus Bend North

10/10 – Hervorragend

Charles

Mit Haustieren gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The staff was very helpful and nice.
Aufenthalt von 5 Nächten im Januar 2024
Antwort von Bethany am 28. Feb. 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Guest ServicesHotel ManagementBest Western Plus Bend North

8/10 – Gut

David

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Excellent amenities for the price.
Best Western Plus North Bend was the only decent-looking hotel we could find that had rooms at a reasonable price for a weekend. For what we paid, the cleanliness, service, and included amenities far exceeded our expectations. Their free breakfast also exceeded expectations - it actually included real, hot food, and not the typical "continental breakfast" of days old expired coffee and pre-packaged junk food. Would definitely stay here again.
Aufenthalt von 2 Nächten im Februar 2024
Antwort von Bethany am 28. Feb. 2024
Thank you for completing the survey regarding your recent stay at our property. We are so pleased to hear you enjoyed your stay. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Guest ServicesHotel ManagementBest Western Plus Bend North

10/10 – Hervorragend

Ginny

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The staff are nice, yummy breakfast. I enjoyed my clean comfortable room for 2 days.
Aufenthalt von 2 Nächten im Februar 2024
Antwort von Bethany am 28. Feb. 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Guest ServicesHotel ManagementBest Western Plus Bend North

6/10 – Okay

DOUGLAS

Aufenthalt von 1 Nacht im Februar 2024
Antwort von Bethany Newlin am 3. Apr. 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

8/10 – Gut

Collin

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Nice stay
Really nice people work there. Only downsides was the breakfast wasn’t that great and the hot tub seems like they’re putting too much chemicals in.
Aufenthalt von 3 Nächten im Februar 2024
Antwort von Bethany am 28. Feb. 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Guest ServicesHotel ManagementBest Western Plus Bend North

4/10 – Schlecht

Kyla

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Meh
Hot tub wasn’t working and pancake maker was broken. Breakfast was not great.
Aufenthalt von 2 Nächten im Februar 2024
Antwort von Bethany Newlin am 6. Feb. 2024
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. Our pancake machine is now open and running. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Bethany NewlinGeneral Manger

10/10 – Hervorragend

Cathleen

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
All is excellent except for the curtain in my room that I can’t fully close to make the room dark to sleep due to the lights outside.
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Bethany am 28. Feb. 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Guest ServicesHotel ManagementBest Western Plus Bend North

2/10 – Ungenügend

David

Aufenthalt von 1 Nacht im Januar 2024
Antwort von Bethany am 24. Jan. 2024
Hi David, I'm so sorry to hear you did not enjoy your stay. Could you please elaborate so we can provide better service in the future? Thank you,Bethany NewlinGeneral Manager

8/10 – Gut

Heather

Mit dem Partner gereist
Gut: Sauberkeit und Personal & Service
Very helpful staff clean safe the breakfast was just ok but overall nice

10/10 – Hervorragend

Rachael

Aufenthalt von 2 Nächten im Januar 2024

10/10 – Hervorragend

Christy

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great hotel, a bit off the highway which was quiet. Pool and hot tub was exactly what we needed. Room was clean.
Aufenthalt von 1 Nacht im Januar 2024

8/10 – Gut

Matthew

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Januar 2024

10/10 – Hervorragend

Yan

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft

10/10 – Hervorragend

Christopher, Chicago

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Desk attendant was friendly and very helpful. Hot tub was exactly what we needed after long drive :)
Aufenthalt von 1 Nacht im Dezember 2023

8/10 – Gut

Janet

Aufenthalt von 4 Nächten im Dezember 2023

10/10 – Hervorragend

Heriberto, Portland

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Aufenthalt von 1 Nacht im November 2023

6/10 – Okay

Richard

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
ADA access for families
It would a good policy to have at least 1 ADA accessible shower room with 2 beds for families traveling together with someone who requires an ADA facility.
Aufenthalt von 1 Nacht im Dezember 2023

10/10 – Hervorragend

Kathleen

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
One of the best things about a Best Western Plus is the breakfast. Good selection of hot and cold items and the coffee was always good.
Aufenthalt von 7 Nächten im November 2023

10/10 – Hervorragend

Quinn

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The front desk staff were very friendly and helpful. Breakfast was excellent - the breakfast staff were very hard working and were always cleaning or restocking items that were running low. Rooms were very clean and the bathroom fixtures were modern with an excellent shower.
Aufenthalt von 3 Nächten im November 2023

10/10 – Hervorragend

Arleen

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
My husband and I often find that hotel beds are very soft and not conducive to a good night’s sleep. I asked the clerk who checked us in for a room with an extra firm bed. She allowed us to check out our room to make sure the bed was firm enough. It was. We felt she went beyond the usual level of care for our needs.
Aufenthalt von 1 Nacht im November 2023

10/10 – Hervorragend

Kelley

Aufenthalt von 3 Nächten im November 2023

10/10 – Hervorragend

Valerie

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Desk clerk was outstanding!
Aufenthalt von 1 Nacht im November 2023

2/10 – Ungenügend

Edmond

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Pillow and bed bad! The window didn’t close so it was very cold at night
Aufenthalt von 2 Nächten im November 2023
Antwort von Bethany Newlin am 20. Nov. 2023
Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.If I can provide any assistance, please don't hesitate to contact me directly at 541-317-8500.Sincerely,Bethany NewlinGeneral ManagerBest Western Plus Bend North

10/10 – Hervorragend

Daniel

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Great location. A little challenging woth al BBB the road construction. Mattress was at the end of its life. Good breakfast
Aufenthalt von 1 Nacht im November 2023

10/10 – Hervorragend

Natalia

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Very clean facilities and friendly staff
Aufenthalt von 1 Nacht im November 2023

8/10 – Gut

Jeff

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
We liked the location Easy to get to Sisters and downtown Bend so we could enjoy all areas.
Aufenthalt von 1 Nacht im November 2023

10/10 – Hervorragend

Arnold

Gut: Personal & Service, Ausstattung und Zustand der Unterkunft
Every thing
Aufenthalt von 2 Nächten im November 2023

8/10 – Gut

HAI

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Parking lot has many spots.
Aufenthalt von 1 Nacht im Oktober 2023

2/10 – Ungenügend

Shannon

Mit der Familie gereist
Verbesserungswürdig: Personal & Service
Shady Management! Dont stay here.
Unfortunately, I have to give Best Western Plus Bend North with a terrible review mostly with customer service. This would have been a go to hotel for us had this incident not happened. The hotel itself was fine however I was charged $150 for an incident that happened after my family checked out. We were accused of smoking in the room which is impossible because my husband and I are both non-smokers. We also had with us our 12 year old daughter who can absolutely attest to this fact. It is very unprofessional to acuse paying customers of wrongful doings. When I discovered the charge, I knew it had to be a mistake because I ALWAYS leave our hotel rooms or airb&bs in top notch condition. I asked to speak to the manager who wasn't there at the time so I called back again at the time I that she would be in and I was given the complete run a round. I still have yet to speak to the manager. I hope that the hotel does the appropriate thing and reimburses my credit card. I'm not sure how this even happened but it is concerning that hotels can do this even after charging high rates to stay there to begin with. We would have made frequent stays at Best Western Plus Bend North if this had not happened, but the hotel management can not be trusted here. Dont stay here. There are plenty of other options. I will follow up to let other consumers know if the hotel did the right thing and reimburses my credit card.
Aufenthalt von 2 Nächten im Oktober 2023
Antwort von Bethany Newlin am 2. Nov. 2023
Hi Shannon, Unfortunately, we have pictures of ashes and a receipt from the day you stayed with that date on it. So the smoking charge will stand. I'm sorry this is unfavorable to you. If you have any questions, you can reach out to me directly at the hotel.Bethany NewlinGeneral Manager

10/10 – Hervorragend

Frank

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 3 Nächten im Oktober 2023