8/10
So we were sooooo excited to come here and visit bend so much so that it was our longest stay the whole trip , but upon arriving we were told they had oversold and that they were sending us to a diferent "comparable" place and offered one night on the house , I picked this hotel because of the proximity to the river and the replacement hotel was not in a nice area not to mention the replacement hotel looked like a motel 6 , now the overselling happened because a huge group of goverment workers needed a place until the 30th and for like a group of at least 15 so clearly the oversell meant they were making them more money , I was so upset that when I saw the place they had sent us that I called the manager of the hotel to rectify this horrid and unfair situation she very patiently and graciously tried to make it better , and she ended up finding us a room in the hotel , upon che king in she went above and beyond to repair the hassle and make things right , she offered some complimentary treats and waived a few fees , the hotel was gorgeous in every aspect from the location to the service , super clean and a great breakfast , everyday they did this complimentary appetizers and beer or wine at the lobby which was very enjoyable. I will definitely come back and recomend this place , however please dont overbook , as most of your patrons come from far weary and tired and last thing they want is to deal with all of this.
bradley
Aufenthalt von 2 Nächten im Juni 2025