Hi Phani, We are sorry to hear about the billing discrepancies experienced during your stay. It seems there was a miscommunication with Expedia regarding this reservation that resulted in both your payment to Expedia and your payment to us on property being refunded, so both charges will be returning to your card in the next 10 business days. Your room night was fully refunded. Again, we are sorry for any inconvenience this has caused, we hope to welcome you back to Blacksburg soon!

Thank you for your feedback on your recent stay with us. We're so happy to hear about your mostly positive experience and appreciate your specific comments. Your input is invaluable, and we'll use it to enhance our services. We hope to welcome you back for an even more enjoyable stay in the future!

Thank you for sharing your feedback about your recent stay. We sincerely apologize that your experience fell short of expectations, and we appreciate your openness in highlighting areas of concern. Please know that we take your comments seriously, and our team is committed to addressing and improving upon the issues you've raised. We would welcome the opportunity to discuss your experience further and ensure your next stay with us exceeds your expectations. Please feel free to contact us at https://help.hilton.com/s/contactsupport so we can better understand and address your concerns.