2/10 – Ungenügend
Brian H.
27. Juli 2025
Verbesserungswürdig: Sauberkeit
Horrible experience
In the middle of our 3 hour trip to the property, we received a message that the property had not been cleaned prior to our arrival but that it would be cleaned that day. We arrived at check-in time of 4 and found that code would not open lock. Contacted property manager and was sent a backup code. It did not work either. Contacted prperty manager again and was sent emergency code which didn't work either. Contacted property manager again and were told of lock box location and code to get key to open back door. Opened the lock box to discover no key inside. Contacted property manager yet again and was offered 20% nightly discount and that maintenance person might be able to get there in a half hour or so. These activities took approximately an houir and ten minutes. We finally decided to cancel the trip and contacted the property manager again to let them know. They agreed to fully refund the reservation. Drove 3 hours back home thoroughly disappointed. Will never do business with Cherokee Rose Homes again.
Brian H.
Aufenthalt von 3 Nächten im Juli 2025