Estimado Huésped, Saludos cordiales de parte de todo el equipo. Gracias por responder nuestra encuesta de satisfacción y por las oportunidades de mejora mencionadas, estamos muy agradecidos por su feedback de su estadía en nuestro hotel, estaremos tomando medidas correctivas a fin de que situaciones similares no se presenten en sus próximas estadías en nuestro hotel, quedamos a su plena disposición. Dear Guest, Warm greetings from the entire team, thank you for response to our satisfaction survey and for the opportunities of improvement mentioned. We are very grateful for your feedback. Also, take corrective measures to ensure that similar situations do not happen again on your next stay in our hotel. We remain at your disposal. Sincerely, Staff TeamThanks & Regards,

Hi Bela, thank you for your rating and comments. I would like to know a little more about what happened with your walking tour, thank you for telling me what happened so I can correct it. I hope you visit us soon

A very nice place for a very nice guest :) Thank you for taking the time to leave us some feedback we would love to have the opportunity to host you again in the future!

A very nice place for a very nice guest :) Thank you for taking the time to leave us some feedback we would love to have the opportunity to host you again in the future!

A very nice place for a very nice guest :) Thank you for taking the time to leave us some feedback we would love to have the opportunity to host you again in the future!

Hi Braxton! Thank you for taking the time to rate us and let us know about your stay at Selina Candelaria. We are glad to know that it was a pleasant visit for you, and we look forward to welcoming you back to Selina in the future. Sincerely, The Staff Team La Candelaria.Thanks & Regards,

Dear Jetzabel, Warm greetings from the entire team, thank you for your comment and for the opportunities of improvement mentioned. We are very grateful for your feedback. Also, taking corrective measures to ensure a better stay. We remain at your disposal. Sincerely, Staff Team La CandelariaThanks & Regards,

Estimado Huésped, Saludos cordiales de parte de todo el equipo. Gracias por responder nuestra encuesta de satisfacción y por las oportunidades de mejora mencionadas, estamos muy agradecidos por su feedback de su estadía en nuestro hotel, estaremos tomando medidas correctivas a fin de que situaciones similares no se presenten en sus próximas estadías en nuestro hotel, quedamos a su plena disposición. Dear Guest, Warm greetings from the entire team, thank you for response to our satisfaction survey and for the opportunities of improvement mentioned. We are very grateful for your feedback. Also, take corrective measures to ensure that similar situations do not happen again on your next stay in our hotel. We remain at your disposal. Sincerely, Staff TeamThanks & Regards,

Hi! Thank you for taking the time to rate us and let us know about your stay at Selina Candelaria. We are glad to know that it was a pleasant visit for you, and we look forward to welcoming you back to Selina in the future. Sincerely, The Staff Team La Candelaria.Thanks & Regards,

Hii, warm greetings from the entire team. Thank you for taking the time to share your feedback with us. We sincerely apologize for any inconvenience you experienced during your stay. We appreciate your honesty, and your opinions are truly valuable in helping us improve our services. We hope to have the opportunity to better serve you in the future. Thank you for choosing Selina, and we look forward to making your next stay a more satisfying experience. Sincerely, The Staff TeamThanks & Regards,

Hi! Thank you for taking the time to rate us and let us know about your stay at Selina Candelaria. We are glad to know that it was a pleasant visit for you, and we look forward to welcoming you back to Selina in the future. Sincerely, The Staff Team La Candelaria.Thanks & Regards,

Hi! Thank you for taking the time to rate us and let us know about your stay at Selina Candelaria. We are glad to know that it was a pleasant visit for you, and we look forward to welcoming you back to Selina in the future. Sincerely, The Staff Team La Candelaria.Thanks & Regards,

Estimado Huésped, Saludos cordiales de parte de todo el equipo. Gracias por responder nuestra encuesta de satisfacción y por las oportunidades de mejora mencionadas, estamos muy agradecidos por su feedback de su estadía en nuestro hotel, estaremos tomando medidas correctivas a fin de que situaciones similares no se presenten en sus próximas estadías en nuestro hotel, quedamos a su plena disposición. Dear Guest, Warm greetings from the entire team, thank you for response to our satisfaction survey and for the opportunities of improvement mentioned. We are very grateful for your feedback. Also, take corrective measures to ensure that similar situations do not happen again on your next stay in our hotel. We remain at your disposal. Sincerely, Staff TeamThanks & Regards,

Estimado Huésped, Saludos cordiales de parte de todo el equipo. Gracias por responder nuestra encuesta de satisfacción y por las oportunidades de mejora mencionadas, estamos muy agradecidos por su feedback de su estadía en nuestro hotel, estaremos tomando medidas correctivas a fin de que situaciones similares no se presenten en sus próximas estadías en nuestro hotel, quedamos a su plena disposición. Dear Guest, Warm greetings from the entire team, thank you for response to our satisfaction survey and for the opportunities of improvement mentioned. We are very grateful for your feedback. Also, take corrective measures to ensure that similar situations do not happen again on your next stay in our hotel. We remain at your disposal. Sincerely, Staff TeamThanks & Regards,

Hola Ariana! Gracias por tomarte el tiempo de calificarnos y hacernos saber de tu estancia en Selina Candelaria. Nos alegra ver que fue una visita agradable para ti, y esperamos volver a verte para darte una mejor experiencia. Atentamente, Santiago (Destination Supervisor). Hi Ariana! Thank you for take the time to rate us and let us know about your stay at Selina Candelaria. We are glad to know that it was a pleasant visit for you, and we hope to see you again to give you a better experience. Sincerely, Santiago

Estimado Huésped, Saludos cordiales de parte de todo el equipo. Gracias por responder nuestra encuesta de satisfacción y por las oportunidades de mejora mencionadas, estamos muy agradecidos por su feedback de su estadía en nuestro hotel, estaremos tomando medidas correctivas a fin de que situaciones similares no se presenten en sus próximas estadías en nuestro hotel, quedamos a su plena disposición. Dear Guest, Warm greetings from the entire team, thank you for response to our satisfaction survey and for the opportunities of improvement mentioned. We are very grateful for your feedback. Also, take corrective measures to ensure that similar situations do not happen again on your next stay in our hotel. We remain at your disposal. Sincerely, Staff Team.

Sergio muchas gracias por tu comentario esperamos tenerte de nuevo en nuestra locacion

Gracias por tu calificacion

Thank you for your comment. We hope to see you again at our location.

hola disculpa por las molestias esperamos volver a tenerte en nuestro hotel y que tu estancia sea un poco mas agradable

muchas gracias esperamos tenerte pronto en nuestras locación nuevamente

Hello Rebecca, I am sorry to hear that your experience has not been the best, indeed as you say this is not an isolated issue, just recently we did a soundproofing test in one of the rooms you mention and after that we will soundproof the rest. For the time being we have tried to be careful in our party schedules and bar service in order to reduce this impact. Thank you because your comments give us a north to follow.

Hi Jennifer thank you for your rating and your comment. I hope you visit us soon

Hi William, thank you for your rating and comments. I hope you will visit us again soon

Hi Safah, it's a pity that your stay didn't go as planned. I see that you coincided with one of the local fairs that happen at the location once a month, we will take your preference into account so that on your next stay you will be placed in a room at the back of the building where you will surely have a better rest. Continuing with what you mentioned, we are operating in a heritage house of the city that was built in 1850, this means that due to the construction methods of the time the soundproofing is not what we need, we are working hand in hand with a professional soundproofing company that will surely help us with this. I hope you give us another opportunity to feel the real experience that Selina offers.

Hi Raphael, thanks for showing us that we need to improve. I will investigate further with the front desk staff what happened with your reservation and why you did not get the room you booked and I will certainly contact you to discuss this. I am sorry that a location repair has marred your experience and I pledge that we will take extra care to ensure that this does not happen again to anyone. I hope you will give us another opportunity to show you the real Selina experience.

Hello Natalie. Thank you for your comment, it makes us feel very proud to do what we do and motivates us to be better every day. We hope to see you soon.

Hola Vilma, espero este email, te encuentre bien, muchas gracias por tomarte el tiempo de escribirnos, de parte mía y de todo mi equipo de trabajo, me gustaría, disculparme por todos los inconvenientes que hayas podido tener durante tu estadía, y quiero comentarte que hemos tomado todas las medidas pertinentes del caso, para que todas las situaciones negativas que tuviste, no se vuelvan a repetir, y nuevamente reitero mis mas sinceras disculpas, esperamos, nos puedas brindar una oportunidad en el futuro, como tu opción de hospedaje, y nuevamente mil gracias por tus comentarios, esto sin duda, nos ayuda a mejorar cada día. muchas gracias por tu tiempo, y por tu disposición. quedo atento a cualquier comentario que puedas llegar a tener cordialmente Jeferson Páez Experience Manager Selina La Candelaria jefersonp@selina.com +573012539467

Hola, gracias por tus comentarios Esperemos puedas volver a hospedarte con nosotros!

Hi, thank you for your time and feedback We'll further investigate for improvement for future stays.