2/10 Horrible
Mk W.
1 oct. 2024
Ruined my birthday
1) I traveled all the way from the US to celebrate my birthday in Bologna, Italy. The fridge didn't work and I wasted a half day convincing the property manager that the fridge was warm when I arrived. I had to return to the property so that the man they sent could confirm it's not working. For the property manager to admit it's not working took too long. How she handled it really ruined my stay. 2) Electrical outlet for microwave didn't work so I had to find another location for microwave. 3) sensor light comes out every time I moved in the room. It kept me awake throughout the night. During my sleep, blue light would come on every time I moved in my bed. 4) I had to jettison some of my food I brought with me because the fridge was unusable. 5) Genevra at Bologna office promised reimbursement for the inconvenience, but I haven't heard from her yet. Horrible birthday--I lost so much time dealing with the management and missed attending the festival and seeing some of the most cherished museums in Bologna.
Mk W.
Séjour de 3 nuits en septembre 2024