Familienhotels Borneo

„Deeply Disappointing — Poor Service & Poor Rooms I booked a Premium Superior Double Room and contacted the hotel multiple times over three weeks about an extra bed for our toddler. No response. At check-in, we were told the extra bed would come at a significant additional charge — around a third of the room rate. When I asked for any goodwill gesture, I was refused. Breakfast was also priced as a costly add-on per adult. I had also found a cheaper rate directly through Accor and asked if my ...

„Ja“

„Expectations for The Empire Brunei were very high beforehand. The wording of the self-declaration on their website is: "Truly one of the finest golf, meeting and spa resorts in the Asia Pacific Region." Unfortunately, we did not find the service and quality of the hotel to be that good. We were bitterly disappointed! The service is extremely below average for a 5-star hotel. The management is clearly overwhelmed by the quality mentioned. Gold decorations are no help if basic points are not ...

„Schöne Hotelanlage. Gute Zimmer. Service ok. Preis-Leistung zu hoch. “

„The whole resort was simply dreamy. The 2 km-long beach is the most beautiful we’ve seen in Borneo so far, with crystal-clear water and an abundance of marine life — including baby reef sharks and even a turtle. It’s the perfect place to unwind after trekking through Borneo’s jungle. Both restaurants on the property are excellent, offering a wide variety of seafood. The sambal seabass is especially worth recommending. The staff were consistently warm and helpful, always ready to assist with any ...