2/10 â UngenĂŒgend
Krysten
29. Juli 2025
TL;DR: Our stay became unsafe and unlivable due to a worsening AC leak near an electrical outlet, and the host (StayNue) failed to act despite repeated messages. We had to manage the hazard ourselves for three nightsâavoid this property and any managed by StayNue.
What happened:
* Midway through our stay, the AC began leaking water next to an electrical outlet and onto the floor.
* We immediately notified the host. They said they'd contact maintenance and gave us an emergency number, but ignored our request to escalate or call on our behalf.
* The leak continued for the rest of our stay, worsening into a large pool of water that extended into the kitchen and created a slip hazard. Constant dripping disrupted our sleep.
The host did not:
* Send anyone to help
* Provide clean towels or supplies
* Offer alternate accommodations or compensation
We had to manage the situation ourselvesâwringing out soaked towels repeatedly to minimize slipping and electrical risk. It was stressful, unsafe, and not the responsibility of guests.
The unit also had visible ceiling cutouts and black mold on the shower curtain.
The host eventually stopped responding. VRBO has been little help due to StayNueâs third-party management system.
Avoid this propertyâand anything managed by StayNue.
Krysten
Aufenthalt von 6 NĂ€chten im Juli 2025