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Bewertungen von Embassy Suites by Hilton Boston Waltham

3.5 out of 5
Embassy Suites by Hilton Boston Waltham
550 Winter Street, Waltham, MA

Bewertungen

7.8

Gut

518 von insgesamt 1193 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
275 von insgesamt 1193 Gästebewertungen haben eine Bewertung von 8 - Gut" "
186 von insgesamt 1193 Gästebewertungen haben eine Bewertung von 6 - Okay" "
116 von insgesamt 1193 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
98 von insgesamt 1193 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

8.2/10

Sauberkeit

8.0/10

Personal & Service

7.6/10

Ausstattung

8.0/10

Zustand der Unterkunft

8.0/10

Umweltfreundlichkeit

Bewertungen

2/10 – Ungenügend

Tamara

Geschäftlich gereist
Verbesserungswürdig: Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
They charged me for "gift shop" items which I never bought. Only noticed when I asked for a receipt at check out. The employee at checkout didn't even look at me when speaking and simply said the manager will come in 2 hours I can't help! This was not the first time such a thing happens check out other reviews. The rooms and building is in bad shape. The air conditioning was very loud you have to turn it off to bear it (it caused the bathroom door and floor to vibrate). No regulator room cleaning you have to request it the night before if you need any cleaning or service. Breakfast is ok but full of unnecessary plastic (ex. Milk in sachets)
Aufenthalt von 5 Nächten im September 2023
Antwort von Hotel Management am 27. Sept. 2023
Thank you for taking a moment to share your experience from your recent stay with us, Tamara. First and foremost, please accept my sincerest apologies for the unsatisfactory experience you had during your time with us. We are truly sorry and disappointed to hear about the perception you are left with about our staff and accommodations. We have high expectations for ourselves and are all sorry we missed the mark on your experience. We really hoped you'd love us - I'm so saddened to hear that we fell short. Please know that we do try to consistently deliver a superior guest experience. Should you ever find yourself back in town, please give us a chance to show you that our product and service can live up to your expectations.

10/10 – Hervorragend

Jorgelina

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Excellent
Aufenthalt von 1 Nacht im April 2024

8/10 – Gut

miriam

Gut: Sauberkeit und Personal & Service
Aufenthalt von 2 Nächten im April 2024

10/10 – Hervorragend

Masnoh

Mit der Familie gereist
Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
I loved that we got an upgrade, but didn't like how crowded the dining area was, but the service was still good.
Aufenthalt von 1 Nacht im April 2024
Antwort von Anmol am 29. Apr. 2024
Thank you for being our guest and we look forward to hosting you again

6/10 – Okay

Samantha

Mit der Familie gereist
Gut: Personal & Service
Great location, but you have to pay for parking which seems silly when there are plenty of spots. The hotel lobby and mezzanine are nicely decorated but the rooms and facilities are in need of repairs. Pool cleanliness was questionable and dirty towel bin was overflowing. Continental breakfast was a crowded and chaotic buffet without any direction on flow or where lines began. QR code in room suggested room service but guest services said we would have to order at the bar / come down. The 3 stars go to pleasant staff and a decent location close to good restaurants.
Aufenthalt von 1 Nacht im April 2024
Antwort von Anmol am 29. Apr. 2024
I am truly sorry about your experience and your feedback is being reviewed at management level. We are working diligently to make sure your future stay is a 5-star experience.

6/10 – Okay

Cassandra

Mit der Familie gereist
Gut: Sauberkeit und Zustand der Unterkunft
The hotel is very nice, well-appointed, and clean. However, I tried calling the front desk at three different times during my stay and no one answered the phone at any point. When I finally went downstairs, the person at the desk said he was the only one there and so couldn't answer the phone. For the price, I'd have expected a bit more service in guest services. Also, the fact that you have to pay $15 a day to park is ridiculous. It's not like they have to valet park your car in downtown Boston. They have a large parking lot. In Waltham. You are not as fancy as you want to seem, Embassy Suites. Finally, the continental breakfast was really subpar. The eggs were gross. What was labeled 'Greek Yogurt' was clearly just strawberry Dannon yogurt dumped into a bowl. Again, for the price, I expected more.
Aufenthalt von 1 Nacht im April 2024
Antwort von Anmol am 29. Apr. 2024
I am truly sorry about your experience and your feedback is being reviewed at management level. We are working diligently to make sure your future stay is a 5-star experience.

8/10 – Gut

chris

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Saves a lot of money. Just outside of Boston.
Aufenthalt von 2 Nächten im April 2024
Antwort von Anmol am 29. Apr. 2024
Thank you for being our guest and we look forward to hosting you again

10/10 – Hervorragend

Arif

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
It is a convenient location.
Aufenthalt von 1 Nacht im April 2024
Antwort von Anmol am 29. Apr. 2024
Thank you for being our guest and we look forward to hosting you again

10/10 – Hervorragend

Emilly

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Very good❤️
Aufenthalt von 1 Nacht im April 2024
Antwort von Anmol am 27. Apr. 2024
Thank you for being our guest and we look forward to hosting you again

4/10 – Schlecht

Barry, Piedmont

Verbesserungswürdig: Personal & Service
Very poor service; no Hilton Honors check in and room not fully serviced (bed not made) 2 out of 3 nights
Aufenthalt von 4 Nächten im April 2024
Antwort von anmol am 26. Apr. 2024
I am truly sorry about your experience and your feedback is being reviewed at management level. We are working diligently to make sure your future stay is a 5-star experience.

10/10 – Hervorragend

Joanne

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Everything was spectacular. Their breakfast buffet was absolutely amazing They have an amazing pool. The rooms are spacious. They have suites living room, and separate bedroom. The only drawback is you have to pay for parking that said I would definitely go.
Aufenthalt von 2 Nächten im April 2024
Antwort von anmol am 24. Apr. 2024
Thank you for being our guest and we look forward to hosting you again

10/10 – Hervorragend

William

Gut: Ausstattung
if you go late to breakfast they wont serve you....:(
Aufenthalt von 1 Nacht im April 2024
Antwort von Anmol am 23. Apr. 2024
Thank you for being our guest and we look forward to hosting you again

8/10 – Gut

Alvina

Gut: Sauberkeit
Aufenthalt von 1 Nacht im April 2024
Antwort von anmol am 24. Apr. 2024
Thank you for being our guest and we look forward to hosting you again

10/10 – Hervorragend

Xiaorong

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 2 Nächten im April 2024
Antwort von anmol am 24. Apr. 2024
Thank you for being our guest and we look forward to hosting you again

10/10 – Hervorragend

Roberto

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
This was a last minute things so my kids can enjoy the pool. Great deal on the room, had two tvs which made it very convenient. Pool was a decent size but could use a cleaning. The breakfast was yummy.
Aufenthalt von 1 Nacht im April 2024
Antwort von Anmol am 22. Apr. 2024
Thank you for being our guest and we look forward to hosting you again

8/10 – Gut

Deliette

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
It was great stay
Aufenthalt von 1 Nacht im April 2024
Antwort von Anmol am 22. Apr. 2024
Thank you for being our guest and we look forward to hosting you again

8/10 – Gut

Nichole

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Overall we were super pleased with our stay. My only 2 complaints were that 1. Our room was not as clean as you would except. There was hair in the shower on the wall, either short hair or pubic. Either way it was gross. And my daughter found a peanut and some cereal in the bedroom on the outer edge under the bed. 2. We went down to the pool this morning around 830/9 and there were no towels. The wet towel bucket was full, and no way to contact someone to get more towels. We had to go back to our room dripping wet. Other than that I was happy with staying here, and it was overall a decent visit. The complimentary breakfast was good and my daughter loved the see through elevator.
Aufenthalt von 1 Nacht im April 2024
Antwort von Anmol am 22. Apr. 2024
I am truly sorry about your experience and your feedback is being reviewed at management level. We are working diligently to make sure your future stay is a 5-star experience.

10/10 – Hervorragend

Alexander, SAN FRANCISCO

Mit der Familie gereist
Difficult turn around to lot pkg confusing. Overnight pkg fee $15. No disability ramp to bkfst dining
Aufenthalt von 1 Nacht im April 2024
Antwort von Anmol am 22. Apr. 2024
Thank you for being our guest and we look forward to hosting you again

6/10 – Okay

Ana

Geschäftlich gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Ausstattung
The toilet was clogged last week, and this week my room has a bad smell. Otherwise, this hotel is good and the breakfast is amazing.
Aufenthalt von 1 Nacht im April 2024
Antwort von anmol am 21. Apr. 2024
I am truly sorry about your experience and your feedback is being reviewed at management level. We are working diligently to make sure your future stay is a 5-star experience.

10/10 – Hervorragend

Jaime

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Wonderful staff, beautiful room, delicious food!
Aufenthalt von 1 Nacht im April 2024
Antwort von anmol am 21. Apr. 2024
Thank you for being our guest and we look forward to hosting you again

8/10 – Gut

Stephanie

Mit der Familie gereist
Gut: Sauberkeit und Zustand der Unterkunft
It was ok. Room wasn’t ready when we got there past check in time. When we got into our room, smelled strongly of bleach….like they had just sprayed it around the room to make it smell “clean”. They should put a big garbage bin in the room.
Aufenthalt von 2 Nächten im April 2024
Antwort von Anmol am 20. Apr. 2024
I am truly sorry about your experience and your feedback is being reviewed at management level. We are working diligently to make sure your future stay is a 5-star experience.

6/10 – Okay

Megan

Gut: Zustand der Unterkunft
Aufenthalt von 2 Nächten im April 2024
Antwort von Anmol am 20. Apr. 2024
Thank you for being our guest. Can you please provide us with some feedback so we can address your concerns?

10/10 – Hervorragend

Michael

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Excellent hotel! Room was modern and clean (bed was very comfortable), and the facility itself was nice. Unfortunately I missed breakfast because I overslept, so I can’t comment on it. Only negative was that they charge $15 for parking. Other than that, it’s a great place. Next time I’m in the area, I’ll definitely consider staying.
Aufenthalt von 1 Nacht im April 2024
Antwort von Anmol am 20. Apr. 2024
Thank you for being our guest and we look forward to hosting you again

10/10 – Hervorragend

Thomas

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The hotel was super convenient for our travels. I was surprised by the parking fee per day.
Aufenthalt von 3 Nächten im April 2024
Antwort von Anmol am 20. Apr. 2024
Thank you for being our guest and we look forward to hosting you again

10/10 – Hervorragend

Andrea

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Muy limpio todo. El personal es muy amable
Aufenthalt von 5 Nächten im April 2024
Antwort von Anmol am 20. Apr. 2024
Thank you for being our guest and we look forward to hosting you again

10/10 – Hervorragend

Katerin

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Excelente
Aufenthalt von 2 Nächten im April 2024
Antwort von Anmol am 20. Apr. 2024
Thank you for being our guest and we look forward to hosting you again

10/10 – Hervorragend

Sean

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im April 2024
Antwort von anmol am 18. Apr. 2024
Thank you for being our guest and we look forward to hosting you again.

6/10 – Okay

Sunita, Union City

Gut: Personal & Service und Zustand der Unterkunft
Aufenthalt von 3 Nächten im April 2024
Antwort von anmol am 18. Apr. 2024
Thank you for being our guest. Can you please provide us with some feedback so we can address your concerns?

4/10 – Schlecht

Jennifer

Mit der Familie gereist
Verbesserungswürdig: Personal & Service und Ausstattung
The room was decent. Bed comfortable as well as the open up couch. The furniture was a bit worn but fine. Shower was nice… room clean on check in. Unfortunately we had very bad cleaning service. They actually did come in one day but only changed one garbage, left the others, didn’t take dirty dishes, left dirty towels on the floor but took ones I planned to reuse and didn’t replace them. Didn’t give us new toilet paper and I had to call and go to the front desk to ask and finally got some. We were there 5 nights. The restaurant has limited hours and was very poorly staffed with a limited menu. The free food was sad. I emptied our trash. Front doors don’t work right and they didn’t seem to care. Staff was nice.
Aufenthalt von 5 Nächten im April 2024
Antwort von anmol am 16. Apr. 2024
I am truly sorry about your experience and your feedback is being reviewed at management level. We are working diligently to make sure your future stay is a 5-star experience.

6/10 – Okay

Mohammed

Gut: Sauberkeit und Zustand der Unterkunft
Verbesserungswürdig: Personal & Service
Aufenthalt von 1 Nacht im April 2024
Antwort von anmol am 18. Apr. 2024
Thank you for being our guest. Can you please provide us with some feedback so we can address your concerns?

10/10 – Hervorragend

Jessica

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im April 2024
Antwort von anmol am 18. Apr. 2024
Thank you for being our guest and we look forward to hosting you again

4/10 – Schlecht

Jennifer

Aufenthalt von 2 Nächten im April 2024
Antwort von anmol am 18. Apr. 2024
Thank you for being our guest. Can you please provide us with some feedback so we can address your concerns?

10/10 – Hervorragend

Pascal

Mit der Familie und kleinen Kindern gereist
Très bien
Aufenthalt von 2 Nächten im April 2024
Antwort von anmol am 16. Apr. 2024
Thank you for being our guest and we look forward to hosting you again.

2/10 – Ungenügend

S

Gut: Sauberkeit und Zustand der Unterkunft
Verbesserungswürdig: Personal & Service
Aufenthalt von 9 Nächten im Februar 2024

2/10 – Ungenügend

Mary

Gut: Sauberkeit und Zustand der Unterkunft
Aufenthalt von 1 Nacht im April 2024
Antwort von anmol am 16. Apr. 2024
Thank you for being our guest. Can you please provide us with some feedback so we can address your concerns?

2/10 – Ungenügend

David, Lawrence

Verbesserungswürdig: Personal & Service und Zustand der Unterkunft
I don't recommend it. The room had a damaged heater. Reservation is made for a room and then they change it.
Aufenthalt von 1 Nacht im April 2024
Antwort von Hotel Manager am 8. Apr. 2024
I am truly sorry about your experience. A member of our management team is reaching out to you shortly.

10/10 – Hervorragend

Aba D.

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The elevators in this hotel were my favorites, I am a plane guy and this is the first elevator that I know of that make you feel like you’re in an airplane, either taking off or landing haha very cool. Plus my girlfriend loved the interior design of the entire hotel. Hotel was always clean throughout my 5 days stay. Breakfast was great. Having 2 tv was perfect, I watched sports in the sitting room and my girlfriend watched her shows in the bed room, very cool and peaceful. We visited Boston from Jersey for the first time.
Aufenthalt von 5 Nächten im März 2024
Antwort von Naroline am 6. Apr. 2024
Thank you for being our guest. Your feedback is appreciated, and we look forward to hosting you again.

10/10 – Hervorragend

Victoria

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
I was 3 night and I was comfortable. The breakfast is amazing. Everything was clean. 10/10 service! Thanks I will back!!!
Aufenthalt von 3 Nächten im April 2024
Antwort von Naroline am 6. Apr. 2024
Thank you for being our guest. Your feedback is appreciated, and we look forward to hosting you again.

10/10 – Hervorragend

Heisha

Aufenthalt von 2 Nächten im März 2024

8/10 – Gut

Anna

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Swimming pool was closed. I got this note after reservation was done.
Aufenthalt von 2 Nächten im März 2024
Antwort von anmol am 2. Apr. 2024
we are truly sorry about your experience and your feedback is being reviewed at management level. We are working diligently to make sure your future stay is a 5-star experience

2/10 – Ungenügend

john

Mit der Familie gereist
Gut: Personal & Service
Verbesserungswürdig: Ausstattung und Zustand der Unterkunft
The 1st room we checked into, smelled absolutely AWFUL. It smelled of raw sewage, my guess is a leak or break in a vent pipe. The 2nd room we checked into was very warm, the thermostat, CLEARLY being broken was set to 60° and the room was STILL a sweat box. We couldn't close the bedroom door and when i examined it i found it busted up and coming apart. I have pictures if you want. The rooms are old and musty, the upkeep of them is half assed and poorly done. Fixtures missing off of walls, lights with the wrong wattage bulbs in them, wallpaper peeling, missing and coming apart at the seams. Clearly you have new ownership or management who don't have a clue. Good luck, we will never stay there again and make sure to tell all of our friends.
Aufenthalt von 2 Nächten im März 2024
Antwort von anmol am 2. Apr. 2024
we are truly sorry about your experience and your feedback is being reviewed at management level. We are working diligently to make sure your future stay is a 5-star experience

2/10 – Ungenügend

Achintya

Aufenthalt von 2 Nächten im März 2024
Antwort von Anmol am 22. Apr. 2024
I am truly sorry about your experience and your feedback is being reviewed at management level. We are working diligently to make sure your future stay is a 5-star experience.

6/10 – Okay

Driton

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit und Zustand der Unterkunft
Verbesserungswürdig: Personal & Service
When I booked the property I did because of the indoor pool and was not informed in advance that the pool was under maintenance. I was very disappointed because my kids were looking forward to this trip. The staff was not good at explaining the parking lot fee, and when asked about the pool I was very surprised how they answered like nothing happen and not such a big deal.
Aufenthalt von 2 Nächten im März 2024
Antwort von anmol am 2. Apr. 2024
we are truly sorry about your experience and your feedback is being reviewed at management level. We are working diligently to make sure your future stay is a 5-star experience

10/10 – Hervorragend

Jessica

Gut: Personal & Service
B
Antwort von Naroline am 28. März 2024
Thank you for being our guest and we look forward to hosting you again.

8/10 – Gut

Regieta

Mit der Familie und kleinen Kindern gereist, Mit der Familie gereist
Gut: Ausstattung und Zustand der Unterkunft
Hotel was quiet. Atmosphere was very pleasant. Rooms spacious. Restaurant on property convenient. Rooms need greater detailed cleaning, for example, interior doors, carpets, shower walls. Living room furniture is dated and arm chairs are a bit grimmy.
Aufenthalt von 5 Nächten im März 2024
Antwort von Naroline am 27. März 2024
Thank you for being our guest. Your feedback is appreciated, and we look forward to hosting you again.

10/10 – Hervorragend

Antonio

Gut: Personal & Service
Excellent service
Aufenthalt von 2 Nächten im März 2024
Antwort von Naroline am 27. März 2024
Thank you for being our guest. Your feedback is appreciated, and we look forward to hosting you again.

6/10 – Okay

Namusoke

Mit dem Partner gereist
Gut: Sauberkeit
great breakfast options.
Aufenthalt von 1 Nacht im März 2024
Antwort von anmol am 25. März 2024
Thank you for being our guest. Your feedback is appreciated, and we look forward to hosting you again.

10/10 – Hervorragend

Alainna

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Excellent!
Aufenthalt von 2 Nächten im März 2024
Antwort von anmol am 24. März 2024
Thank you for being our guest. Your feedback is appreciated, and we look forward to hosting you again.

10/10 – Hervorragend

Bergeline

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im März 2024
Antwort von anmol am 26. März 2024
Thank you for being our guest. Your feedback is appreciated, and we look forward to hosting you again

8/10 – Gut

dana

Mit dem Partner gereist
Gut: Sauberkeit und Personal & Service
We like the suites, which make the bedrooms quiet. Great breakfast. Facility could use some work. Fast response when we needed maintenance to fix our shower. Pool hasn't been open for a long time with no fixed eta for access
Aufenthalt von 3 Nächten im März 2024
Antwort von anmol am 24. März 2024
Thank you for being our guest. Your feedback is appreciated, and we look forward to hosting you again.