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Bewertungen von Royal Bath Hotel & Spa Bournemouth

4 out of 5
Royal Bath Hotel & Spa Bournemouth
Bath Road, Bournemouth, England

Bewertungen

6.4
290 von insgesamt 1225 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
275 von insgesamt 1225 Gästebewertungen haben eine Bewertung von 8 - Gut" "
219 von insgesamt 1225 Gästebewertungen haben eine Bewertung von 6 - Okay" "
169 von insgesamt 1225 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
272 von insgesamt 1225 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

6.6/10

Sauberkeit

6.8/10

Personal & Service

6.4/10

Ausstattung

5.8/10

Zustand der Unterkunft

6.4/10

Umweltfreundlichkeit

Bewertungen

10/10 – Hervorragend

Annette

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
It is just walking distance to the beach and pier on the one side, and to the park and town center on the other. Very beautiful house and friendly staff!
Aufenthalt von 2 Nächten im April 2024

10/10 – Hervorragend

Ken

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im April 2024

8/10 – Gut

David

Gut: Personal & Service, Ausstattung und Zustand der Unterkunft
It was quite there the bed was comfortable over all i had a great sleep it was walking distance to lots of shops and close to the sea
Aufenthalt von 2 Nächten im April 2024

6/10 – Okay

Vicky

Verbesserungswürdig: Zustand der Unterkunft
This property will be lovely after the renovation I am sure. But we were not made aware of this when booking. Our room was dated but the downstairs communal facilities were immaculate. The room was very noisy and I would advise no one book a road facing room as it is so loud it echoes all round the room and it would seem there are deliveries to the hotel at 5.30am every morning.
Aufenthalt von 2 Nächten im April 2024

10/10 – Hervorragend

Phil

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Rather old-fashioned, in a charming way, but excellent for the price
Aufenthalt von 1 Nacht im April 2024

6/10 – Okay

Jake

Gut: Personal & Service
Aufenthalt von 1 Nacht im März 2024

2/10 – Ungenügend

Sophie

Mit dem Partner gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Unfortunately the property room smelt like cigarettes and was unbareable to stay in. The staff offered us a spray to use... The second room was very old fashioned and there were dirty towels in the bathroom
Aufenthalt von 1 Nacht im März 2024

4/10 – Schlecht

Cathy

Mit dem Partner gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
We arrived and was looked down upon by receptionist then given 1 key card to the worst room I have ever been in it had mold around the windows rust in the shower stained bathroom floor unflushed used toilet we went and spoke to the manager who then put us in a room not much better it was freezing at night so couldn't sleep shower handle was split in hafe which i cut myself on stain on bathroom floor rotten door casing at the bottom rattling sash window because of the drafts bed springs kept pinging and digging in when trying to sleep would never go back hated every minute of it if i hadn't of paid in advance i would never have stayed there for a four star hotel you would have at least had the bathroom towels to match
Aufenthalt von 2 Nächten im März 2024

6/10 – Okay

Kevin

Gut: Personal & Service
Verbesserungswürdig: Ausstattung und Zustand der Unterkunft
Ive stayed quite a few times always been pleasant. What didn't like was the floor boards make so much noise moving about the hotel and inside the room. Cant imagine what its like for others hearing it. Other than that not a bad stay
Aufenthalt von 3 Nächten im März 2024

2/10 – Ungenügend

Paige

Aufenthalt von 1 Nacht im März 2024

4/10 – Schlecht

Anthony

Aufenthalt von 1 Nacht im März 2024

2/10 – Ungenügend

Glenn

Mit der Familie gereist
Verbesserungswürdig: Personal & Service
Bad Customer Service
I booked two rooms as a suprise birthday present for a friend. When we arrived the small drop off point outside was blocked by other cars. Not to worry, I drove past and found somewhere to park up the road by the side of the hotel.I walked back to the hotel and enquired about parking. I was greeted by a very rude lady on reception who said its £25.00 per night leave your car out the front and we will park it. I tried to explain that it was impossible to stop out of the front because there were cars parked in the way and it is on a main road. She was not interested and just repeated it's 25.00 per night I returned to car apologised to my guests and we walked back to the hotel. At reception same rude lady was there. Who then asked me for Photo ID which I thought was strange as I travel every week for work and use hotels.com/ Expedia all the time and have never been asked for Photo ID when booking into a hotel in the UK. I had made one booking for two rooms and paid for them at the time of the booking. The rude lady sent our freinds to the other receptionist to check-in. They then demanded photo ID from our freinds even though it was the same booking. Unfortunately ours freinds did not have their driving licence with them as this was a suprise trip. The only photo ID they had was NHS staff lanyard but the hotel would not accept this. I asked to see the duty Manager. Quite frankly he was rude to me, my wife & guests.We did eventually get checked in but our evening was ruined.
Aufenthalt von 1 Nacht im Dezember 2023

6/10 – Okay

Felicity

Gut: Komfort des Zimmers
Not luxury but adequate for price paid
Room clean but tired, the hallways even more worn. Bit of a maze to find our spot which seemed to be near the service entrance (lots of noise in the mornings). No leisure facilities (even though pool, gym and spa advertised on posting) The hotel lobby and lounge looked very nice. Location is fabulous. For a last minute short stay, it did the job. But the rooms have seen better days. Also WiFi not included was inconvenient.
Aufenthalt von 2 Nächten im Dezember 2023

8/10 – Gut

lewin

Gut: Personal & Service und Komfort des Zimmers
Aufenthalt von 1 Nacht im Dezember 2023

8/10 – Gut

Eleanor

Aufenthalt von 2 Nächten im Dezember 2023

6/10 – Okay

Kelly

Aufenthalt von 1 Nacht im Dezember 2023

6/10 – Okay

Louis

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit und Personal & Service
Could not fault staff, dining, entertainment and room. Was very dissatisfied as booked this hotel for the swimming pool with 8 year old daughter, to be told that pool was closed for refurbishment, which is fine, but wouldn’t of booked if known swimming pool was out of action.
Aufenthalt von 1 Nacht im Dezember 2023

10/10 – Hervorragend

Pj

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Dezember 2023

2/10 – Ungenügend

Simon

Aufenthalt von 1 Nacht im Dezember 2023

4/10 – Schlecht

chris

Mit dem Partner gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Aufenthalt von 3 Nächten im Dezember 2023

6/10 – Okay

Rolyn

Mit einer Gruppe gereist
Gut: Sauberkeit
Aufenthalt von 1 Nacht im Dezember 2023

8/10 – Gut

ravi

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Pleasant stay
Excellent and friendly reception service
Aufenthalt von 1 Nacht im Dezember 2023

10/10 – Hervorragend

Tendai

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Good
Aufenthalt von 3 Nächten im Dezember 2023

8/10 – Gut

Margaret

Mit dem Partner gereist
The sea view
Aufenthalt von 1 Nacht im Dezember 2023

8/10 – Gut

Jason

Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
In all it was not to bad but the drug dealing need to be addressed as was offered drugs 3 time over our stay and maybe address your security staff for over looking the drug dealing going on out the front but apart from thzt it was ok
Aufenthalt von 2 Nächten im Dezember 2023

6/10 – Okay

Trevor

Mit einer Gruppe gereist
Gut: Sauberkeit und Personal & Service
It was a shame the pool was closed!
Aufenthalt von 1 Nacht im Dezember 2023

6/10 – Okay

Debbie

Mit der Familie gereist
Gut: Personal & Service
Verbesserungswürdig: Zustand der Unterkunft
The property is quite old and has some lovely features, however it could do with a fresh coat of paint here and there, bathroom needed fixtures renewing and again a refresh on paintwork, the lounge chairs and sofa were very uncomfortable, although they were in keeping with the décor and the windows frames were very dirty, the staff were lovely and very accommodating.
Aufenthalt von 1 Nacht im Dezember 2023

10/10 – Hervorragend

Suzanne

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The room we had at the royal bath hotel was lovely big enough for the both of us and very clean tea and coffee facilities in the room were welcoming after a day out, close enough to the town the staff were very helpful we enjoyed our stay I will certainly book to stay here again.
Aufenthalt von 1 Nacht im Dezember 2023

10/10 – Hervorragend

Ernest

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Very good
Aufenthalt von 2 Nächten im Dezember 2023

4/10 – Schlecht

Anthony

Aufenthalt von 2 Nächten im Dezember 2023

2/10 – Ungenügend

Gary

Verbesserungswürdig: Personal & Service und Zustand der Unterkunft
Beware. Not Recommended!!!
I am not a person who usually complains or comments. However, I think it is important in this instance. Customer Service = 0 I travel all over the world and this overnight stay is most probably the worst Customer Service experience I’ve had for many years. Unbelievably rude reception staff!! ID is mandatory, and if you do not produce ID, your reservation is cancelled!!!! We showed my partner’s ID which had no connection or relevance to the booking whatsoever, and only the name was recorded, nothing else. What was the point??? Apparently, this is a requirement of the management, but a complete waste of time!! £25.00 hotel car parking. Use the public parking adjacent to the hotel, it’s cheaper. Wi-Fi is chargeable Extremely tired and worn hotel decor Hot water is dangerously hot and the shower temperature adjustment can easily be knocked resulting in burns Check in at 4pm or £10 charge for 2pm entry to the room Checkout at 10am Breakfast… plentiful… But just cold!!!! Patio door lock was broken Sink tap is too small for the surround and leaked. Coffee maker did not work The bed had bare frame legs with a mattress. It just looked so very cheap! At checkout, there were 3x families complaining about one thing or another but, I knew I would be writing a complaint, so I told the Duty Manager the Customer Service was atrocious and he just said “thank you”… The sea view was nice but, under this management, I will not stay there again.
Aufenthalt von 1 Nacht im Dezember 2023

8/10 – Gut

Charles

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Average
Cold water inn bathroom
Aufenthalt von 1 Nacht im November 2023

4/10 – Schlecht

Andrea

Mit dem Partner gereist
Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
Reception did not tell us which way to go to our room and the signage from the nearest staircase did not even have our room number in it. Other signage around the hotel was also unclear. Huge cobweb in the bathroom that must have been there weeks with the size and amount of dead insects in it. Same in dining room for breakfast lots of cobwebs and dead flies behind pillars near the windows.
Aufenthalt von 1 Nacht im Dezember 2023

6/10 – Okay

Ian

Gut: Sauberkeit und Personal & Service
overnight stop
Arrived in pouring rain after a long flight, a warm, old style reception, receptionist friendly and efficient, walked through a old fashioned massive lounge area, comfy leather suites, lots of polished wood, not everyones taste, but we prefer to the plastic look in a lot of hotels, lift to upper floors, in need of re-decoration, but our room was clean and warm, although on the small side, we didn't eat as an early start, but receptionist had us a taxi for the station within 5 mins
Aufenthalt von 1 Nacht im November 2023

6/10 – Okay

Jacques

Mit dem Partner gereist
We were offered upgrade ( at cost) as staff realised that the small rooms were not adequate. They would not show us them. We had to make an uninformed decision. We upgraded and were very pleased we did as room was excellent. Staff were polite and we had an enjoyable stay. Good value for money.
Aufenthalt von 3 Nächten im November 2023

8/10 – Gut

Alison Claire

Aufenthalt von 1 Nacht im November 2023

8/10 – Gut

Michele

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Lovely stay ,buffet breakfast really good ,comfortable beds ,definitely would stay again
Aufenthalt von 1 Nacht im November 2023

8/10 – Gut

natasha

Aufenthalt von 2 Nächten im November 2023

2/10 – Ungenügend

Jay

Aufenthalt von 1 Nacht im November 2023

2/10 – Ungenügend

Carmen

Aufenthalt von 1 Nacht im November 2023

8/10 – Gut

Rachael

Gut: Sauberkeit
Aufenthalt von 1 Nacht im November 2023

8/10 – Gut

david

Gut: Sauberkeit und Komfort des Zimmers
past it's prime
What was once a grand hotel is now an average hotel. The location is very good, just a short walk from the pier and shops. First impressions are good, but closer inspection is tatty, water leaking from the ceiling in reception for example. The temperature in the room was excessive and we were unable to open the window (s) any more than a few inches. The usual buffet breakfast, we are early risers and the cooked breakfast was cold on both days of our stay. The rooms are not serviced during the stay, glad we were not there for a longer period. overall it was disappointing, and i think I have been generous with the star ranking.
Aufenthalt von 2 Nächten im November 2023

10/10 – Hervorragend

Sally

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 3 Nächten im November 2023

10/10 – Hervorragend

tarquin

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
the best service, great room, great food...perfect midweek getaway
Aufenthalt von 1 Nacht im November 2023

2/10 – Ungenügend

Mark

Verbesserungswürdig: Zustand der Unterkunft
Avoid
Toilet flush broken for 2 nights reported to reception not fixed on checkout no apologies only offered a free upgrade on next stay… avoid at all cost.
Aufenthalt von 2 Nächten im November 2023

10/10 – Hervorragend

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Nice stay for a short weekend away
It was our first time using royal bath hotel and it's been a lovely stay for us, it's a cute hotel and at first we did get a little lost finding our room (we went into a wrong lift 😂) breakfast was simple but very filling and know what food I can/can't have as I can't eat gluten at moment, they offered gluten free bread to me which I was happy with.
Aufenthalt von 2 Nächten im November 2023

8/10 – Gut

Geert

Aufenthalt von 1 Nacht im November 2023

2/10 – Ungenügend

Suzanne

Geschäftlich gereist
Verbesserungswürdig: Personal & Service, Ausstattung und Zustand der Unterkunft
Very mislead, you think you have free parking, and swimming etc, but when you get there you have to pay for everything, including wifi. Not impresssed
Aufenthalt von 4 Nächten im November 2023

8/10 – Gut

Michael

Mit dem Partner gereist
Gut: Sauberkeit und Personal & Service
Verbesserungswürdig: Ausstattung
The hotel is a maze and our room was a fair distance from reception. Some furniture a bit battered but everything was clean and worked. Mattress firm which we like but pillows a bit too firm. Shower worked well and noisy radiator was sorted while we were out.
Aufenthalt von 1 Nacht im November 2023

6/10 – Okay

Jason Vishaul

The cooked breakfast was room temperature which I found inedible. The room was comfortable and clean and the staff were polite and helpful. I guess for what I paid it was adequate.
Aufenthalt von 3 Nächten im November 2023