"Very nice lodge with a very special view. The location is unique and I felt very privileged to stay at this place. Breakfast and dinner were good. The staff do their best to accommodate the guests. I will definitely go back."
"A pleasant hotel with a great location close to Lake Louise.
However, the welcome we received was rather cold, which is not what I would expect from a Relais & ChĂąteaux property. One particular lady, whose first name starts with a V and who wears glasses (I do not wish to engage in any form of name-shaming), could benefit from smiling a little more and showing a bit more interest when interacting with guests. She seemed visibly bored, which did not leave a very positive impression.
Another aspect I did not appreciate was the volume of the piano music next to the lounge area with the fireplace. I would have liked to spend more time there, as it is a lovely space, but the music was so loud that I found it difficult to enjoy. Holding a conversation with that level of background noise was nearly impossible.
We had dinner at the restaurant, and the cuisine was excellent. The food was truly outstanding and was one of the highlights of our stay."
"Incredible hotel with exceptional staff who turn a beautiful stay into an unforgettable one. Thank you for making our honeymoon truly special â we were upgraded to a stunning lakeâview room, received a bottle of prosecco with a small desert and even offered breakfast.
The Basin Spa is on another level entirely. Weâve visited many spas, but this one feels genuinely exclusive. There were maybe 8â10 people in total, which made the experience calm, intimate, and perfectly paced. We could explore every room without ever feeling crowded. A special mention for the Aufguss sauna ritual â I usually donât enjoy saunas, but this was something else. A unique, mustâtry experience you wonât find anywhere else."