2/10
I rented this home for my two kids and me to stay during my daughter's state gymnastics competition, a trip to Kings Dominion, and Mother's Day. I started to become concerned about this reservation when I hadn't received check-in information from the property manager by 4 pm the day of our arrival, and the instructions in the VRBO app directed me to contact the property owner for check-in instructions. After not receiving a response to messages through the app or text for more than an hour and a half, I called the owner. She confessed they were having issues with their software and was able to send me the check-in information quickly. We arrived at the house late, close to 10pm. We were all tired and had to be up early for the competition, so I didn't fully inspect the house as I normally would. First things first, the internet didn't work. We were able to connect to the Wifi router, but there was no internet connection. This issue was never fixed during our stay. My utter disappointment and disgust...The house was not cleaned after the last guests. The bedsheets in the master bedroom were covered in bodily fluid marks, and the sheet was wrinkled as if they had been slept in for weeks without being laundered. There were beard trimmings all around the master bathroom sink and toothpaste splatter on the faucet. Hair and mold on the walls and bathtub in the master bathroom...Just the beginning. The owner sent the cleaner to address these issues, but completely unacceptable.
Patricia L.
Aufenthalt von 2 Nächten im Mai 2025