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Bewertungen von Live Aqua Beach Resort CancĂșn - Adults Only - All Inclusive

5 out of 5
Live Aqua Beach Resort CancĂșn - Adults Only - All Inclusive
Blvd. Kukulcan KM.12.5, Zona Hotelera, Cancun, QROO

Bewertungen

9.2

Wunderbar

1241 von insgesamt 1713 GĂ€stebewertungen haben eine Bewertung von 10 - Hervorragend" "
271 von insgesamt 1713 GĂ€stebewertungen haben eine Bewertung von 8 - Gut" "
121 von insgesamt 1713 GĂ€stebewertungen haben eine Bewertung von 6 - Okay" "
41 von insgesamt 1713 GĂ€stebewertungen haben eine Bewertung von 4 - Schlecht" "
39 von insgesamt 1713 GĂ€stebewertungen haben eine Bewertung von 2 - UngenĂŒgend" "

9.6/10

Sauberkeit

9.4/10

Personal & Service

9.2/10

Ausstattung

9.4/10

Zustand der Unterkunft

9.2/10

Umweltfreundlichkeit

Bewertungen

10/10 – Hervorragend

Benjamin

Mit dem Partner gereist
Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
I would deduct 1 Star for the food, but the overall experience was great so I won't. The Room was perfect, the service outstanding. The Hotel in really good condition. The beach fantastic. We were worried at first, because most positive reviews came from americans, but this hotel can absolutely live up to european standards. The food is difficult. The decision from the hotel not to have a buffet is terrible. The Dinner Restaurants all served really not tasty food. The food experience from all dinner restaurants was bad, so we tried to use the afternoon kitchens which were great and the Room Service, which delivered fantastic food. The Tex Mex Buffet on Thursdays and the breakfast was really good as well. So as I said, usually this could make a bad experience, if you are not flexible, but the hotel was fantastic. The hotel wasn't fully booked oput, so we never had a problem getting a sunbed at the beach, but I can understand, that people are mad, that two thirds of all potential beach space is taken by cabanas that the hotel sells for $85 a day on top. This is a crazy rip off. Agin, we were not affected by this, so no star deduction. In high season this would probably something that we were furious about as well.
Aufenthalt von 9 NĂ€chten im August 2023
Antwort von Alfredo Santamaria am 11. Okt. 2023
Dear Benjamin,Thank you very much for taking the time to share your review. Your feedback is of great importance to us and will be used to continuously improve our services in order to guarantee our guests complete satisfaction. We sincerely wish for the opportunity to host you in the future and revert this impression. In laa'kech,Alfredo SantamariaGeneral Manager.

8/10 – Gut

Cynthia

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Hector in the breakfast buffet was an amazing and attentive server. Tino in the swim up bar and Alejandro in the egos bar were fantastic as well. Ricky Ricardo the pool bingo entertainer and so much fun. They all went above and beyond to make me feel special and welcome.
Aufenthalt von 5 NĂ€chten im April 2024

10/10 – Hervorragend

Miguel

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The level of detail they put into their service is second to none. The fact that they take the time to remember names and drinks of guests is pretty cool. Have stayed af this resort multiple times and am impressed more and more each time with the level of customer service I highly recommend this hotel.
Aufenthalt von 1 Nacht im April 2024

10/10 – Hervorragend

Cecilia

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
The staff was wonderful, everyone was very attentive to our needs.
Aufenthalt von 7 NĂ€chten im April 2024

10/10 – Hervorragend

Johanna

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
It was a great experience. Excellent facilities, stunning view, and delicious food.
Aufenthalt von 4 NĂ€chten im April 2024

10/10 – Hervorragend

Charbel

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great selection of restaurants, friendly staff, nice pools, ocean front rooms have great view. Check out was at 12 but our flight was at night, they let us stay and use all the facilities and restaurants and we used the spa to shower before leaving.
Aufenthalt von 3 NĂ€chten im April 2024
Antwort von Alfredo SantamarĂ­a am 29. Apr. 2024
Hello Charbel!Thank you for sharing your positive experience at Live Aqua Cancun. We are glad to hear that you enjoyed the restaurants, friendly staff, pools, and oceanfront view. It's great to know that the hotel accommodated your late flight by allowing you to continue using the facilities and restaurants. Your feedback is valuable, and we hope to welcome you back soon.In laa'kech!Alfredo SantamarĂ­a Gerente General

10/10 – Hervorragend

Virginia

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Wonderful!! Well worth the upgrade to Aqua club. We will be back again. Maggie and Alan (our butler’s) we’re wonderful!! Friendly staff, beautiful views, awesome beach.
Aufenthalt von 4 NĂ€chten im April 2024

10/10 – Hervorragend

Diego

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Amazing experience. Will be back!
Aufenthalt von 4 NĂ€chten im April 2024

10/10 – Hervorragend

Lu

Mit dem Partner gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Excellent food and customer service , Out toilette was plugged since we got to our room the first day and never got fixed. And also the room was not cleaned everyday
 never took our room service leftovers. Everything else. Was excellent.
Aufenthalt von 4 NĂ€chten im April 2024

6/10 – Okay

Stacie, Wilsonville

Mit einer Gruppe gereist
VerbesserungswĂŒrdig: Ausstattung
Believe all the reviews that say that this resort is VERY quiet and chill. I thought for sure it would depend on the people, which I still believe, but overall this resort attracts very chill, relax-only and a somewhat older crowd (55 ). I was thrown off given the architecture of the place (reminiscent of Miami) and that it seems like it could be really cool. I’m used to much more staff interaction trying to create a fun environment for the guests. I not even a partier, but it was a little too quiet even for me. There are only a couple of activities at the pool - water aerobics and bingo. The “party pool” just has different, louder music but has a lame vibe since it’s so small and tucked away. Egos bar is supposed to be their late-night bar, but it was always dead too. The architecture, pictures you see online and the real-life vibe just don’t match. I would much rather stay at a Secrets, if I’m looking for high-quality spot. The food was good and I liked the vibe of the restaurants but still not as good as I’ve had at other high-end, all-inclusive resorts. I am dairy and gluten-free though and there was always something for me to eat. The Hidden Garden and MB are the best spots, by far. The pool food during the day - BBQ and Burgers being the best. Overall, it was fine and relaxing but a bit boring for what I like in a resort. The view and grounds are beautiful, but I feel like that is a given in the CancĂșn area.
Aufenthalt von 5 NĂ€chten im April 2024

10/10 – Hervorragend

Rhonda, Regina

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great location- beach and water is beautiful. Food is very good and like the smaller resort
Aufenthalt von 7 NĂ€chten im April 2024

2/10 – UngenĂŒgend

Taylor

Mit dem Partner gereist, Mit einer Gruppe gereist
VerbesserungswĂŒrdig: Personal & Service, Ausstattung und Zustand der Unterkunft
As soon as we got to the property they tried to get us to do a timeshare meeting but said that it was for coupons for the 25th anniversary of being open. The air did not work and was also a leak in the room that was big enough for us to be gone for 3 hours and when I went back to the room and towards the bathroom I ended up slipping on the ground because I didn’t know there was a leak at the time. The staff didn’t seem to care after we told them we weren’t interested in the time share. It took us going to the front desk 3 times for them to finally do something with the room. The beds with umbrellas and the chairs were supposed to be free as it said on their sign by the pool but we were told we couldn’t use the beds with the umbrellas that it was 75$ a day. The staff didn’t check on us often and would take 30-45 minutes to get our drinks once we did order. We had an awful first experience with this resort, and I don’t think we will be returning.
Aufenthalt von 4 NĂ€chten im April 2024

10/10 – Hervorragend

Gilles

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Excellent, tranquille. Les choix de restaurants/nourriture incroyable, tout Ă©tait bon!
Aufenthalt von 4 NĂ€chten im MĂ€rz 2024

10/10 – Hervorragend

Enrique Jose Martinez

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Excelente Comida y Servicio
Aufenthalt von 3 NĂ€chten im April 2024

6/10 – Okay

Paola

Mit der Familie gereist
Gut: Sauberkeit
VerbesserungswĂŒrdig: Zustand der Unterkunft
Aufenthalt von 5 NĂ€chten im April 2024

10/10 – Hervorragend

Malaya, Edmonton

Gut: Ausstattung
Great service
Aufenthalt von 6 NĂ€chten im MĂ€rz 2024

10/10 – Hervorragend

Christy

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Wonderful stay, excellent staff
Aufenthalt von 5 NĂ€chten im April 2024

10/10 – Hervorragend

Rachel, Upland

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Second time staying here and look forward to coming again. The service is amazing, food is delicious, room Service is fast. They have 5 pools so there is plenty of cabanas (at an extra charge) and lounge chairs at no cost.
Aufenthalt von 4 NĂ€chten im April 2024

10/10 – Hervorragend

juan, Miami

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Nice location close to dining and shopping. Plenty of food options in the premises. Beach is clean and well maintained. Pools are at the right temperature and service is impeccable. Spa is modern and very relaxing. The only black dot was the AC. It never reached desired temperature. Had to request a fan to sleep without sweating
Aufenthalt von 4 NĂ€chten im April 2024

10/10 – Hervorragend

Jeremy

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
You are treated like royalty at this resort. They wait on you hand over fist and the staff do every to make your stay enjoyable. The food was great the entertainment was superb and the beach was to die for. We’re coming back
Aufenthalt von 4 NĂ€chten im April 2024

6/10 – Okay

Fernando, tampico

Mit dem Partner gereist
Nada me gusto
Aufenthalt von 3 NĂ€chten im April 2024

10/10 – Hervorragend

EMILT

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
I liked the property very much, it’s excellent. I didn’t like, that the resort don’t help you when you have an emergency to buy medicines, and you don't have pesos, they don't help you exchange national currency, I think that should change.
Aufenthalt von 4 NĂ€chten im April 2024

8/10 – Gut

Andrew

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great hospitality, the rooms do need to be exterminator some bugs here and there on the lower level, but for most part was a great hotel.
Aufenthalt von 3 NĂ€chten im April 2024

10/10 – Hervorragend

Valery

Aufenthalt von 1 Nacht im April 2024

10/10 – Hervorragend

Ana Karen

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
La atenciĂłn que te brindan
Aufenthalt von 2 NĂ€chten im April 2024

2/10 – UngenĂŒgend

Valery

Aufenthalt von 1 Nacht im April 2024

10/10 – Hervorragend

Michael

Mit dem Partner gereist, Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
ALL of the staff ... every single person there was amazing! No kids, food, the room was so comfortable, the fun Bingo games (Miguel, Swavey and others were so good). and the live dinner entertainment was outstanding!! The chef Raul and assistant Harley prepared a special dinner for our friend's birthday. IT WAS AWESOME! I could have bathed in the Blue Cheese soup. This has just become our new favorite vacation spot and we WILL be back :)
Aufenthalt von 3 NĂ€chten im April 2024

10/10 – Hervorragend

Magda

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 4 NĂ€chten im April 2024

10/10 – Hervorragend

Josh

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great property - food, service and drinks, all top notch.
Aufenthalt von 4 NĂ€chten im April 2024

10/10 – Hervorragend

Ricardo

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 5 NĂ€chten im MĂ€rz 2024

10/10 – Hervorragend

Jesse

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Aqua live was such a beautiful property that me and wife enjoyed so much. The staff was so nice and friendly with us everyday. We love the food there And Starbucks they had inside the hotel. Also the hotel was very clean. Great location for ocean front view. I will visit again in July this year.
Aufenthalt von 4 NĂ€chten im April 2024

10/10 – Hervorragend

James

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
My husband and I went here for our 10 year wedding anniversary and it did not disappoint. It was absolutely amazing and stunning. The views are impeccable, and the staff absolutely the best. Melissa & J will be back!!
Aufenthalt von 4 NĂ€chten im April 2024

8/10 – Gut

Ivan

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Me gustĂł la playa estĂĄ preciosa! Las habitaciones son hermosas y muy cĂłmodas, la alberca muy linda, la animaciĂłn de parte de los chicos estĂĄ sĂșper padre! No me gustĂł que Al ser un hotel todo incluido (Tengan en su MAYORIA camastros o cabañas por las cuales tienes que pagar al dĂ­a, entonces es un Casi todo incluido) Cuando es temporada alta, los restaurantes no tienen suficiente cupo para todas las personas y nos dieron hora de espera para poder cenar, se deberĂ­a poder reservar)
Aufenthalt von 5 NĂ€chten im MĂ€rz 2024

10/10 – Hervorragend

Heidi

Aufenthalt von 6 NĂ€chten im April 2024

10/10 – Hervorragend

Lauren Michelle, Chippewa Falls

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Live Aqua has the most attentive and friendly staff that I I have ever experienced. They seem to genuinely like their work, and it is clear that customer service is their #1 priority. There were several dining options and very good food overall. Our butlers Stephany and Alan made our trip so easy and relaxing. Definitely worth the upgrade!
Aufenthalt von 7 NĂ€chten im MĂ€rz 2024

8/10 – Gut

neyda

Gut: Sauberkeit und Zustand der Unterkunft
Aufenthalt von 4 NĂ€chten im MĂ€rz 2024
Antwort von Alfredo SantamarĂ­a am 10. Apr. 2024
Dear Neyda, thank you for this incredible review!We look forward to seeing you soon,

8/10 – Gut

Cynthia, Shakopee

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Staff was very attentive! Uriel at the pool was awesome, i never had to look for him, he got me drinks and food was so sweet, totally made my vacation relaxing. Ricky Ricardo and Afreado were wonderful entertainment staff. Very friendly helpful and fun. Recommend
Aufenthalt von 5 NĂ€chten im MĂ€rz 2024

10/10 – Hervorragend

amrik

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Aufenthalt von 5 NĂ€chten im MĂ€rz 2024

8/10 – Gut

ALICIA

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Room service was excellent workers friendly.. rooms nice . Didnt like u had to pay 85 dollars every day for a cabana. And the free pools chairs is first come first served... plenty options with pool.
Aufenthalt von 6 NĂ€chten im MĂ€rz 2024
Antwort von Alfredo SantamarĂ­a am 5. Apr. 2024
Dear Alicia, thank you for having chosen Live Aqua Cancun and for taking the time to share this review with us. I deeply regret that we were not able to meet your expectations, since one of our main objectives is the satisfaction of our guests. I do want to ensure you that all your comments were followed up and we are working hard in order to avoid any lowering of our standards or inconveniences for our guests in the future. I remain at your service if there is ever anything I can do for you in the future.In laa'kech!

8/10 – Gut

Manuel

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
El personal es muy atento y siempre estån al cuidado del los huéspedes
Aufenthalt von 5 NĂ€chten im MĂ€rz 2024
Antwort von Alfredo SantamarĂ­a am 5. Apr. 2024
Estimado Manuel, muchĂ­simas gracias por sus increĂ­bles palabras con respecto a su mĂĄs reciente estancia en su casa, Live Aqua CancĂșn.SerĂĄ un gusto recibirle una vez mĂĄs,Saludos,In laa'kech!

8/10 – Gut

Andre

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Hotel con buena estructura pero necesita de modernizarse.
Aufenthalt von 3 NĂ€chten im MĂ€rz 2024
Antwort von Alfredo SantamarĂ­a am 5. Apr. 2024
Estimado Andre, muchas gracias por sus comentarios y su amable retroalimentación con respecto a su estancia.Tenga por seguro que cada una de sus palabras las tomaremos en cuenta.Una vez mås, le agradecemos su reseña y esperamos verle pronto.¥Saludos!In laa'kech!

10/10 – Hervorragend

Alberto

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
El mejor hotel y la mejor atenciĂłn en todo CancĂșn
Aufenthalt von 4 NĂ€chten im MĂ€rz 2024
Antwort von Alfredo SantamarĂ­a am 5. Apr. 2024
Estimado Alberto, muchas gracias por su aportaciĂłn y amables comentarios con respecto a su estancia.SerĂĄ un honor verle pronto,Saludos,

6/10 – Okay

Divyanee

Mit einer Gruppe gereist
Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
VerbesserungswĂŒrdig: Personal & Service
Checking process was poor not helpful very slow took more than 1 hour whatever room provided was dirty
Aufenthalt von 5 NĂ€chten im MĂ€rz 2024
Antwort von Alfredo SantamarĂ­a am 5. Apr. 2024
Dear Divyanee, thank you for having chosen Live Aqua Cancun and for taking the time to share this review with us. I deeply regret that we were not able to meet your expectations, since one of our main objectives is the satisfaction of our guests. I do want to ensure you that all your comments were followed up and we are working hard in order to avoid any lowering of our standards or inconveniences for our guests in the future. I remain at your service if there is ever anything I can do for you in the future.In laa'kech!

10/10 – Hervorragend

Tracy

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Aufenthalt von 5 NĂ€chten im MĂ€rz 2024
Antwort von Alfredo SantamarĂ­a am 5. Apr. 2024
Dear Tracy, thank you for your preference!We look forward to seeing you soon,In laa'kech!

10/10 – Hervorragend

Karen

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
A
Aufenthalt von 4 NĂ€chten im MĂ€rz 2024
Antwort von Alfredo SantamarĂ­a am 5. Apr. 2024
Estimada Karen, le agradecemos su preferencia a esta su casa, Live Aqua CancĂșn.ÂĄEsperamos tener el honor de recibirle pronto!Saludos,

10/10 – Hervorragend

Michael

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Not much nighttime entertainment
Aufenthalt von 7 NĂ€chten im MĂ€rz 2024
Antwort von Alfredo SantamarĂ­a am 5. Apr. 2024
Dear Michael, thank you for sharing with us your recent experience at Live Aqua Cancun. Our main objective in this business is to exceed our guest's expectations, creating memorable moments that will turn your vacations into an unforgettable experience. There is always room for improvement, and your feedback is greatly appreciated as it helps us pinpoint the areas where we can improve in order to provide the highest standards in the service we offer. We hope to have you back soon. In laa'kech!

10/10 – Hervorragend

Mely yuliza

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Good
Aufenthalt von 3 NĂ€chten im MĂ€rz 2024
Antwort von Alfredo SantamarĂ­a am 5. Apr. 2024
Dear Mely, thank you for your preference!We look forward to seeing you soon,In laa'kech!

10/10 – Hervorragend

JAVIER

Aufenthalt von 4 NĂ€chten im MĂ€rz 2024

8/10 – Gut

Juan José

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 3 NĂ€chten im MĂ€rz 2024
Antwort von Alfredo SantamarĂ­a am 5. Apr. 2024
Estimado Juan Jose, le agradecemos su preferencia a esta su casa, Live Aqua CancĂșn.ÂĄEsperamos tener el honor de recibirle pronto!Saludos,

10/10 – Hervorragend

Zhanar

Aufenthalt von 4 NĂ€chten im Februar 2024