Thank you for your review. We are pleased to hear you enjoyed your stay. We look forward to welcoming you again in the future. Kind regards, Management

Hi Christopher,Thank you for taking the time to leave a review. We are happy to hear that you had a good stay overall. Your feedback is truly valued, as it allows us to further improve the guest experience and helps us understand where improvements can be made. We look forward to welcoming you back on your next trip to Canmore.Kind regards,Management

Hi Sherry,Thank you for staying with us and for taking the time to review your experience. We are deeply sorry to hear that you were not made aware about the railway line. We do ensure that our room types are properly labelled as such and sincerely apologize if this was not made apparent at the time of booking. We do discount our rail-side rooms for this reason and can assure you that our roadside rooms are not affected by the railway noise. Regarding the pool and hot tub issue, we deeply sorry that your experience did not meet your expectations, thanks for bringing this to our attention so we can work on improve our facilities.We truly value your feedback and hope to have the opportunity to provide you with an improved stay experience in the future.Sincerely,Management

Hi Terri,We appreciate your valuable feedback, which greatly contributes to enhancing the quality of our service. We sincerely apologize for any inconvenience caused and assure you that we will promptly address these concerns with the relevant department manager. Your input is invaluable, and we are committed to making necessary improvements. We sincerely hope for the opportunity to exceed your expectations in the future.Kind regards,Management

Hi Deborah,Thank you so much for your wonderful review. We pride ourselves on providing fantastic service, and it is great to see that we hit the mark during your visit. We always try to provide the best value to our guests. We look forward to welcoming you again soon!Kind regards,Management

Hi Brooklyn,We're thrilled to hear that you and your family had a great time at our hotel. We're delighted that your kids enjoyed the pool and hot tub. We also appreciate you mentioning that we are pet-friendly. We're delighted to hear that you enjoyed our location, as we always recommend that our guests walk to nearby spots instead of driving. We are looking forward to welcoming you again on your next trip to the Rockies.Kind regards,Management

Hi Amanda,Thank you for your kind words and positive review! We're thrilled to hear that your family loved our indoor pool and the location of our hotel. Our staff is grateful for your compliments, and we're glad you enjoyed the amazing views. We are glad that kids enjoyed the train passing through the mountains. We look forward to welcoming you back soon!Kind regards,Management

Hi Jean,Thank you for choosing to stay with us and for leaving such a wonderful review of your experience. Your feedback is truly appreciated. We are happy you had a lovely time at our property and look forward to welcoming you back on your next trip to the mountains.Kind regards,Management

Hi Kyle, Thank you for taking the time to rate us! We are thrilled to hear you had a positive experience and hope to welcome you back for another enjoyable stay. We look forward to hosting you again in the future.Kind regards, Regards.

Hi John,Thank you for your feedback. It really helps us improve the overall guest experience. We are glad that you enjoyed the stay. We are really looking forward to welcoming you again.Kind regards,Management

Hi Jami, We appreciate you taking the time to share your experience with us. We are happy to hear that you found the swimming area to be clean and well-maintained during your visit. Your positive feedback regarding the swimming area is truly appreciated and will be shared with the team.We hope to welcome you back again soon for another enjoyable stay.Warm regards,Management

Hi Alex,Thank you very much for choosing to stay with us and for taking the time to leave a review. We are happy to hear that your family enjoyed our amenities. We will certainly pass on your feedback to senior management about renovated rooms. As we are still undergoing renovation, we will try our best to fully utilize your suggestions. Thank you again for choosing to stay with us, and we hope to see you again soon for another enjoyable family vacation.Kind regards,Management

Hi Christa,Thank you for taking the time to share your experience with us. We strive to provide a peaceful and enjoyable environment for all guests, and we regret that we fell short in this instance. We will certainly get the air conditioning unit checked in your room. Also, we really appreciate your feedback for our staff; it helps us continuously train our staff and improve our service. Please accept our apologies for all the inconveniences. We hope you will reconsider and give us another chance to provide you with a more pleasant stay in the future. Thank you for bringing these issues to our attention.Kind regards,Management

Hi Brad,Thank you for choosing to stay with us and for leaving such a wonderful rating of your recent stay with us. We are pleased to hear that you thoroughly enjoyed your stay and sincerely appreciate the kind words about our staff. We look forward to welcoming you back on your next trip to Canmore.Kind regards,Management

Hi Eilidh,Thank you for taking the time to review your stay. Your feedback is greatly appreciated. We hope you enjoyed hotel amenities and look forward to having the opportunity to welcome you back on your next visit to the mountains.Kind regards,Management

Hi Anny,Thank you for taking the time to leave your review. We are sorry to hear that your stay with us did not live up to your expectations, and we apologize for any inconvenience you may have experienced during your time with us. Please know that your comments have been addressed with our team, and we will certainly implement your feedback in our staff training. We have passed your feedback to the housekeeping manager as well, who will further investigate the issue. We hope that you will consider giving us another chance to provide you with a comfortable and enjoyable stay on your next visit to Canmore.Kind regards,Management

Hi Michelle,Thank you for choosing to stay with us and for leaving such a wonderful review of your recent stay with us. We are pleased to hear that you thoroughly enjoyed your stay and sincerely appreciate the kind words about our staff. We really appreciate your feedback about trains. We are located in very close proximity to railway tracks, but we can assure you that our roadside rooms do not have the same issue. As it was a long weekend with hockey teams staying, we certainly felt short of controlling noise. Please accept our sincere apologies. We look forward to welcoming you back on your next trip to Canmore.Kind regards,Management

Hi Terence,Thank you for taking the time to rate us. We appreciate your feedback and are always looking for ways to improve. Your rating means a lot to us and we would love to hear more about what we can do to make your experience even better next time. Thank you for choosing us and we look forward to serving you again soon.Kind regards, Management.

Hi Frank, We appreciate your review! Looking forward to hosting you again in the future.Kind Regards, Management.

Hi Melanie,Thank you very much for your great review. We are happy to hear you had a great stay and were able to enjoy our pool and waterslide. We are also pleased that you found our location to be great. We try our best to provide the most value to our guests. Your feedback is sincerely appreciated, and we look forward to welcoming you back in the future!Kind regards,Management

Hi Jeremiah,Thank you so much for your enthusiastic review! We are happy to hear that you enjoyed our water slide and hope to welcome you back soon for more fun.Kind regards,Management

Hi Jennifer,Thank you for taking the time to share your experience with us. We strive to provide a peaceful and enjoyable environment for all guests, and we regret that we fell short in this instance. We understand your frustration and truly apologize for the impact it had on your stay. We hope you will reconsider and give us another chance to provide you with a more pleasant stay in the future. Thank you for bringing these issues to our attention.Kind regards,Management

Hi Gonzales,Thank you for taking the time to share your experience with us. We are glad that your stay was great. We will definitely share your feedback with our staff and certainly work to make your next stay much better. We hope to welcome you again in the future. :)Kind regards,Management

Hi Cody,Thank you for taking the time to share your experience with us. Please accept our apologies for the inconvenience. There might be a little miscommunication about breakfast. We offer breakfast, albeit at an additional cost. Currently, we are offering to-go breakfast bags as per recommendations from many of our guests. As this is not a peak season, we are trying different things to see what suits best for our guests. We will certainly pass on your feedback about breakfast to the restaurant manager. We are also undergoing refurbishment, and we really hope to welcome you again in one of our renovated rooms.Kind regards,Management

Hi Tara,Thank you for taking the time to share your experience with us. We are thrilled to hear that you enjoyed your stay at our hotel, especially the arcade room. We hope that your overall experience was great, and we are really looking forward to welcoming you again.Kind regards,Management

Hi Jana,Thank you for taking the time to share your experience with us. We are so sorry that your stay was not up to par. We will definitely pass on your feedback about the window and air conditioner to the maintenance department. Please accept our apologies for the inconvenience. We are currently undergoing refurbishment, so your review is certainly important for us. Our doors on the west wing get locked overnight for the security of our guests, as that entrance is far from the front desk. It is accessible with a guest room key. We will certainly try our best to make the access point more visible. Again, please accept our apologies, and we really hope to welcome you again soon.Kind regards,Management

Hi Laura,Thank you for taking the time to leave a review of your recent stay with us. We are glad that your stay was great overall. We are located in very close proximity to railway tracks, but we can assure you that our rooms facing the roadside are not affected by the noise. We will pass on your feedback about the hot tub to our maintenance team so they can further investigate the cause. We try really hard to provide our guests with the best value in the mountains. We are happy to know that you enjoyed our pool and waterslide. We are really looking forward to welcoming you again soon.Kind regards,Management

Hi Silvana,Thank you for taking the time to leave a review of your recent stay with us. We are glad that your stay was great overall. We are located in very close proximity to railway tracks, but we can assure you that our rooms facing the roadside are not affected by the noise. We try our best to maintain the standards of our service regardless of the season, but we really appreciate your understanding. We are currently undergoing refurbishment, and we really hope to welcome you again in our renovated rooms.Kind regards,Management

Hi Sherry Cheyanne,Thank you for taking the time to leave a review of your recent stay with us. We are sorry to hear that your experience did not meet your expectations. We take all feedback seriously and are constantly striving to improve our facilities and services.We apologize for the issues you experienced with the condition of your beds. We will definitely check with the housekeeping manager and further investigate the issue. We totally understand the importance of a nice bed. Please accept our apologies for the inconvenience. We are currently undergoing refurbishment, and we hope this will be finished soon. We really hope to have another opportunity to host you in the future and make your experience memorable.Kind regards,Management

Hi Elsa,Thank you for your feedback. We are happy to know that your experience was good overall. We try our best to provide our guests with the most value. We will definitely pass on your compliments to our staff. We are located very close to the railway tracks, and we try our best to inform our guests about that. We can assure you that our roadside rooms are not affected by the railway noise. We are happy that you had a good stay overall and hope to have the opportunity to welcome you back on your next trip to Canmore. :)Kind regards,Management

Hi Robin,Your feedback is extremely valuable to us as we strive to provide the best service possible. We apologize for any inconvenience or disappointment you may have experienced during your visit. Thank you for your feedback and we hope to have the opportunity to serve you better in the future.Kind regards, Management.

Hi Anna Katherine,Thank you for your feedback. We are happy to know that your experience was good overall. We try our best to provide our guests with the most value. We really look forward to welcoming you again soon. :)Kind regards,Management

Hi Peter,Thank you for your feedback. We are glad that you enjoyed the hot tub. We hope your overall experience was nice in the mountains! We are looking forward to hosting you again in the future. :)Kind regards,Management