Had to contact the person several times to get the code to the door. Was told washer was broken but would be fixed by next day when we arrived. I said OK great because we definitely need to do laundry when we get there. We arrived after dark and washer is outside in back. I put a load in and went to bed. In the morning I could not get the washer door to unlock, had to unplug it and then when I opened the door, water rushed out and the smell was awful. I called and the response was, guess the handyman did not get the new one delivered. I had to ask if they could do anything for us since this was a major inconvenience. So I was refunded a 40 dollar cleaning fee. However, the stench was so bad in the clothes even after we rinsed them out with the hose that I had to wash them 3 times in the hotel we stayed in next and that cost me 16 dollars. Also, someone, I assume the handyman, came into the house while we were not there (understand it is their property and they have a right to come in, but think we should have been informed prior to). Then at 10:10 am the morning we were leaving, we got a text saying, just a reminder that check -out time is 10. Listing clearly says check-out is 11. I know things break and stuff happens, but I feel that the communication here was very poor...I specifically said we needed to do laundry, why not let me know the washer did not get fixed, and no apologies at all. Very poorly stocked kitchen too. First bad Vrbo experience, hope the last.