Rating Details:
The property manager was very unhelpful.
The vacation rental was very dirty.
I was happy with the location.
I was very dissatisfied with the condition of the vacation rental.
Overall, I do not recommend this vacation rental.
Reviewer Comments:
Staying with Sanctuary Rentals was a nightmare. Upon arrival, the home was filthy. I had read this in other reviews and specifically asked about this before booking, but was assured the home would be properly cleaned. The linens had not been changed, there was food in the rugs, etc. We were also rented a home with a broken laundry machine, oven, and fridge. Sanctuary knew about these issues but rented the home anyway, for a month, without warning us. We were told multiple times that "maintenance" was coming to fix the issues, but no one came. Finally I was told that there was no need for maintenance to come because the appliances needed to be replaced and it would take months. We were traveling with a baby and had no laundry or fridge for weeks before Sanctuary even tried to fix the situation. They offered their laundry service and then lost our laundry, and then brought us the incorrect laundry. I spent most of our trip trying to get in touch with someone at the company. I strongly recommend you stay anywhere else.