2/10 Horrible
Mike M.
15 sept. 2025
Les points faibles : Propreté
Unhappy customer
WE RENTED A HOME IN OCTOBER OF 2024 OFF THE VRBO WEBSITE AT THIS LOCATION FOR A STAY FROM MAY 3, 2025 TO MAY 8,2025. WE ARRIVED AROUND 4 PM AND WE NOTICED WHEN WE ARRIVED THAT THE POOL WAS VERY DIRTY AND A RECESSED LIGHT IN ONE OF THE CABINETS WITH A GLASS FRONT WAS HANGING DOWN AND INSULATION WAS ALL OVER THE GLASSES. OUR SEARCH REQUIREMENTS FOR OUR STAY WAS POOL, BE ON THE WATER WITH A DOCK AND VIEW AND AN ELEVATOR. ALL THESE WERE VERY IMPORTANT TO US. WE UNPACKED AND PUT OUR GROCERIES AWAY. ON SUNDAY MORNING THE 4TH OF MAY WE NOTICED THAT AN UNOPENED BAG OF CHIPS HAD A SMALL HOLE IN THE BOTTOM CORNER. WE DID NOT THINK MUCH ABOUT IT....MAYBE IT GOT SNAGGED IN THE GROCERY CART, ETC. THAT NIGHT MY SISTER IN LAW AND BROTHER IN LAW WERE SLEEPING ON THE MAIN LEVEL HEARD A NOISE COMING FROM THE KITCHEN AREA. THEY GOT UP 3 TIMES TO SEE IF THEY COULD FIGURE OUT WHERE THE NOISE WAS COMING FROM, BUT AS SOON AS THEY GOT INTO THE KITCHEN IT STOPPED. MONDAY MORNING THE 5TH OF MAY WHEN WE GOT UP A PACKAGE OF SWEET ROLLS THAT HAD NOT BEEN OPENED WAS EATEN THROUGH AND 2 OF THE SWEET ROLLS WERE EATEN. THERE WAS ALSO RAT DROPPINGS ON THE SOFA. WE CALLED THE MAINTENANCE COMPANY, VACASA,THEY CAME OUT AND BASICALLY DID NOTHING. WE HAD TO MEET WITH AN EXTERMINATOR TWICE AND NEVER GOT ANY SATISFACTION FROM VACASA. HORRIBLE CO. EACH DAY WE THOUGHT THE RAT WAS GONE BUT WAS WRONG. DO NOT RENT THIS HOME! THE HOME OWNER WOULD NOT TAKE ANY RESPONSIBILITY EITHER.
Mike M.
Séjour de 5 nuits en mai 2025