Hotels nahe Castlewood (Richmond)

„Ok für kurze Übernachtungen “

„The room was gorgeous and spacious. The gym was clean and well equipped with modern equipment. The staff were super professional and helpful. I will definitely return to this hotel.“

„Good location for our needs “

„Upset about all of it“

„Hallways were extremely dirty, trash lying on the carpet. Sheets on the bed were stained as well as pillow cases. TV would freeze every few seconds. Water pressure in shower was extremely poor. On our last day I also saw a roach on the mirror. Would not recommend staying here.“

„Good “

„Room was terrible! The furniture has cigarette burns and the cabinets had missing hardware. Smoke detector was hanging from the ceiling, there was also an outlet hanging out of the wall. Hairdryer had melted. The refrigerator had leaked and ruined my leftovers. And the last straw was when I was going to shower and it had grime all over it. I was going to try and at least stay one night. But the thought of them not properly cleaning the room worried I would be sleeping with bed bugs“

„The manager couldn’t speak English very well and was not friendly. We asked for a nonsmoking room and he didn’t want to accommodate that even though that’s what we booked. There was no hair shampoo/conditioner, hair dryer, hangers, iron or ironing board and the towels were very small and stained and the sheets were damp. Very disappointed as the reviews weren’t bad on Expedia. “

„It was clean but out of date wegot a handicapped room that we did not ask for. There was a vent in bathroom that makes so much noise “

„My stay was disappointing. I had to wait until 4 PM to check in because my room wasn’t cleaned. The hotel seems to cater mostly to blue-collar workers, with many work trucks in the parking lot. One major issue is that rooms are only cleaned once a week, which was not disclosed when booking. This should be clearly stated so guests know ahead of time. The internet is very poor, especially if you need it for work, and the front desk said there was nothing they could do. Overall, the hotel did not ...

„Harry is absolutely wonderful, he greets you at the front desk.He's very nice. “

„The room was dingy and the paint was peeling. One of the locks on the door was broken. Not pet friendly. After being on the road for 12 hours needed the rest which is the only reason we stayed. The pictures they posted online did not match what we saw when we were there. The towels were dingy and very thin and cheap. They should also state that it’s a continental breakfast. Checked in around 6pm and we were out by 3am. Was to grossed out to stay any longer. NEVER AGAIN!“

„So so dirty! Left after 20 min. My daughter started itching after sitting on the bed. Mold in showers and ceiling all over the room. Will include pictures when I can. “