Außenbereich

Bewertungen von Holiday Inn Express & Suites Charlottesville, an IHG Hotel

2.5 out of 5
Holiday Inn Express & Suites Charlottesville, an IHG Hotel
870 PANTOPS CORNER WAY, Charlottesville, VA

Bewertungen

9.2

Wunderbar

405 von insgesamt 558 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
94 von insgesamt 558 Gästebewertungen haben eine Bewertung von 8 - Gut" "
28 von insgesamt 558 Gästebewertungen haben eine Bewertung von 6 - Okay" "
16 von insgesamt 558 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
15 von insgesamt 558 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

9.6/10

Sauberkeit

9.4/10

Personal & Service

9.4/10

Ausstattung

9.6/10

Zustand der Unterkunft

9.2/10

Umweltfreundlichkeit

Bewertungen

8/10 – Gut

Klaus

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Neues Hotel, aber ….
Ein ganz neues Hotel, aber sehr hellhörig. Zimmer noch nicht fertig eingerichtet (Nachttischlampen fehlen, vorbereitete Löcher vorhanden). Bei der ausgeschalteten Klimaanlage läuft der Fan weiter, sehr störend bei der Nachtruhe.
Aufenthalt von 1 Nacht im Mai 2023
Antwort von Manager am 6. Mai 2023
Hello Klaus,We appreciate that you've taken the time to share with us regarding our hotel. Guest comments such as yours help us to continuously improve. Thank you for your business.

10/10 – Hervorragend

Alexandra

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Maravilloso hotel, limpio, desayuno muy bueno y un servicio de pete de los empleados como si estuvieras en casa
Aufenthalt von 1 Nacht im Mai 2024

10/10 – Hervorragend

Dennis, Dana Point

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
As advertised. Close to Biltmore estate for those not wanting to stay on the property
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Manager am 24. Mai 2024
Hello Dennis,We appreciate you sharing your experience and are glad to hear our location was convenient for your visit to the Biltmore estate. Should you have any further feedback, please feel free to reach out to our management team. Thank you for choosing to stay with us.

8/10 – Gut

Peter

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great breakfast, pleasant decor and space. Room didnt get housekeeping.
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Manager am 22. Mai 2024
Hello Peter,We appreciate your positive comments about our breakfast and decor. Please be assured that we will address your concerns with the housekeeping team to prevent this from happening in the future.

10/10 – Hervorragend

Thomas

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Manager am 22. Mai 2024
Hello Thomas,We are thrilled to hear that you had a wonderful experience at our hotel! We hope to welcome you back soon for another perfect stay.

8/10 – Gut

DONNA, NEW BERN

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Pool had not been checked since 5/9 and we were there arrived on 5/14; per log beside pool. Area smelled like a fish tank and water was a green color.
Aufenthalt von 3 Nächten im Mai 2024
Antwort von Manager am 22. Mai 2024
Hello DONNA, Thank you for bringing this to our attention. We encourage guests to reach out to our management team directly with any concerns, so they can be addressed promptly and efficiently. We value your feedback and hope to welcome you back for a more enjoyable stay in the future.

10/10 – Hervorragend

chasity n

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Staff was amazing!
Aufenthalt von 1 Nacht im April 2024
Antwort von Manager am 14. Mai 2024
Hello chasity n,We're delighted to hear you had a great experience with our staff during your stay. Our team takes pride in providing top-notch service to all our guests. If you have any further feedback or require assistance, feel free to reach out to our management team.

4/10 – Schlecht

Charles

Mit dem Partner gereist
Gut: Sauberkeit und Personal & Service
Verbesserungswürdig: Zustand der Unterkunft
Door was extremely hard to open. Pool looks dirty, plugs on 1 side of bed didn't work.
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Manager am 10. Mai 2024
Hello Charles, We appreciate your feedback and apologize for the inconvenience you experienced. We will address these issues to enhance the guest experience. Thank you for bringing this to our attention and we hope to welcome you back in the future.

6/10 – Okay

Thomas

Mit der Familie gereist
Property has become dated. Only warm water for shower’s not hot and room service was lacking. Didn’t leave enough towels and shampoo dispenser was broke and I had to fix it.
Aufenthalt von 4 Nächten im Mai 2024
Antwort von Manager am 7. Mai 2024
Hello Thomas,We appreciate your feedback and apologize for any inconvenience caused during your stay. Your comments will be shared with the relevant departments for further review and improvement. Please feel free to contact our management team to address any outstanding concerns you may have.

10/10 – Hervorragend

Elaine

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
It was new, convenient.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Manager am 6. Mai 2024
Hello Elaine,We are glad to hear that you found the hotel new and convenient during your stay. Your feedback is valuable to us, and we appreciate your time in sharing your experience. If you have any further comments or suggestions, please feel free to reach out to us.

10/10 – Hervorragend

Anitha

Aufenthalt von 2 Nächten im April 2024
Antwort von Manager am 25. Mai 2024
Hello Anitha,We are delighted to hear that you enjoyed your stay with us! We look forward to welcoming you back in the future for another wonderful experience.

8/10 – Gut

Rhonda

Mit dem Partner gereist
The check-in was great. However, after 2 hours of requesting soap so I could make the tours we booked, I had to go downstairs and and ask a third time. They did go get the soap filled then. The breakfast is cold if you wait past the 7:00 start time.
Aufenthalt von 3 Nächten im April 2024
Antwort von Manager am 1. Mai 2024
Hello Rhonda, We apologize for any inconvenience you experienced during your stay. Your feedback is valuable, and we will share your comments with our team for improvement. Please feel free to reach out to our management team directly to discuss your concerns further. Thank you for choosing to stay with us.

10/10 – Hervorragend

Cynthia

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im April 2024
Antwort von Manager am 26. Apr. 2024
Hello Cynthia,We are thrilled to hear that you had a wonderful experience at our hotel! We look forward to welcoming you back soon for another amazing stay.

10/10 – Hervorragend

Jennifer

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Our stay was great! Everyone was very friendly and helpful...
Aufenthalt von 3 Nächten im April 2024
Antwort von Manager am 25. Apr. 2024
Hello Jennifer,Thank you for sharing your positive experience with us. We are delighted that our team members could contribute to making your stay enjoyable.

10/10 – Hervorragend

Jeniffer gomez

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Me gustó mucho este hotel disfruté mucho con mis niños se los recomiendo 🙏
Aufenthalt von 2 Nächten im Februar 2024
Antwort von Manager am 23. Apr. 2024
Hello Jeniffer gomez,Nos complace saber que hayan disfrutado su estancia con nosotros y que hayan tenido un tiempo agradable en compañía de sus niños. Esperamos tener el placer de recibirlos de nuevo en el futuro. ¡Gracias por recomendar nuestro hotel!

10/10 – Hervorragend

raymond

Aufenthalt von 1 Nacht im April 2024
Antwort von Manager am 11. Mai 2024
Hello raymond,We are thrilled to hear that you had a wonderful stay with us! If you have any suggestions on how we can continue to improve, please feel free to reach out to us directly. We look forward to welcoming you back soon!

10/10 – Hervorragend

Susan

Aufenthalt von 1 Nacht im April 2024
Antwort von Manager am 11. Mai 2024
Hello Susan,We are thrilled to hear that you had a wonderful stay at our hotel! We hope to welcome you back again soon for another fabulous experience.

10/10 – Hervorragend

Sandra

Mit einer Gruppe gereist
Gut: Personal & Service und Zustand der Unterkunft
Checkin folks were very helpful and knowledgeable of the area
Aufenthalt von 1 Nacht im April 2024
Antwort von Manager am 14. Apr. 2024
Hello Sandra,We are pleased to hear that our check-in team was able to assist you with their local expertise. We always aim to provide a high level of service to enhance our guests' experience during their stay. Should you have any further inquiries or require assistance, please do not hesitate to reach out to us directly.

4/10 – Schlecht

Rohtas

Gut: Sauberkeit
Verbesserungswürdig: Zustand der Unterkunft
AC was not working in our room. At our request they moved to another room, however the window blinds were broken so we could not pull them. This woke us early on n the morning as the light could not be blocked.
Aufenthalt von 1 Nacht im April 2024
Antwort von Manager am 15. Apr. 2024
Hello Rohtas, We appreciate you bringing this to our attention and apologize for the inconvenience during your stay. Your feedback helps us improve our services for future guests. We suggest guests contact management directly to address any concerns or issues experienced during their stay.

10/10 – Hervorragend

Mike

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Great place
Aufenthalt von 1 Nacht im April 2024
Antwort von Manager am 14. Apr. 2024
Hello Mike,We are delighted to hear that you had a positive experience at our hotel. Your feedback is greatly appreciated. Thank you for choosing to stay with us and we hope to welcome you back again soon.

10/10 – Hervorragend

Carlo

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Indoor pool and loved the dove product soaps. It reduces waste. We sleep well.
Aufenthalt von 1 Nacht im April 2024
Antwort von Manager am 14. Apr. 2024
Hello Carlo,We are delighted to hear that you enjoyed our indoor pool and the Dove product soaps provided for your stay. We strive to offer a comfortable experience for our guests, and we are pleased to hear that you had a restful night's sleep. If you have any further feedback or requests, please feel free to reach out to our management team.

10/10 – Hervorragend

Jonathan

Aufenthalt von 1 Nacht im April 2024
Antwort von Manager am 28. Apr. 2024
Hello Jonathan,We are delighted to hear that you had an excellent experience during your stay with us! We appreciate your patronage and hope to welcome you back soon for another wonderful stay.

10/10 – Hervorragend

vanessa

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Mary, at the front desk, was amazing! So sweet and welcoming. She even gave us a room with a view of the mountains as she overheard my husband say he wanted to see them.
Aufenthalt von 1 Nacht im April 2024
Antwort von Manager am 7. Apr. 2024
Hello vanessa,We are delighted to hear that you had a positive interaction with Mary at the front desk and enjoyed the mountain view from your room. Our team strives to provide exceptional service to all our guests. Thank you for sharing your experience with us.

8/10 – Gut

Victoria

Mit der Familie und kleinen Kindern gereist
Gut: Personal & Service und Zustand der Unterkunft
My bathroom had ants. Bed was very comfortable.
Aufenthalt von 1 Nacht im April 2024
Antwort von Manager am 7. Apr. 2024
Hello Victoria,We appreciate your feedback regarding your recent stay with us. It's great to hear that you found the bed comfortable. We always strive to provide a restful environment for our guests and are sorry to hear about your experience with the ants in the bathroom. Your comments will be shared with our team for further review.

10/10 – Hervorragend

Ben

Gut: Personal & Service
Aufenthalt von 1 Nacht im April 2024
Antwort von Manager am 7. Apr. 2024
Hello Ben,We are thrilled to hear that you enjoyed your stay with us! If there is anything else you need, please don't hesitate to reach out.

10/10 – Hervorragend

Luke

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Very impressed! Had a great stay, awesome customer service. Clean room and large breakfast spread!
Aufenthalt von 2 Nächten im März 2024
Antwort von Manager am 7. Apr. 2024
Hello Luke,We are delighted to hear that you had a great stay and appreciated our customer service. It's wonderful to know that you found your room clean and enjoyed our breakfast selection. Your positive feedback is truly appreciated, and we hope to welcome you back in the future.

10/10 – Hervorragend

Janet

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Very modern. Clean. Would stay again
Aufenthalt von 1 Nacht im März 2024
Antwort von Manager am 1. Apr. 2024
Hello Janet,We are delighted to hear that you enjoyed our modern and clean accommodations! It would be our pleasure to welcome you back for another stay in the future.

10/10 – Hervorragend

Alison

Aufenthalt von 1 Nacht im März 2024
Antwort von Manager am 20. Apr. 2024
Hello Alison,We appreciate you choosing to stay with us! Should you have any insights to share about your experience, please don't hesitate to contact us. We hope to welcome you back soon for another exceptional stay!

10/10 – Hervorragend

Paula

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 2 Nächten im März 2024
Antwort von Manager am 29. März 2024
Hello Paula,We are delighted to hear that you had a wonderful stay with us! Please feel free to reach out if you have any further comments or need assistance.

10/10 – Hervorragend

John

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Beautiful, immaculate hotel. The rooms, pool, breakfast and staff were wonderful. Would definitely stay again!
Aufenthalt von 1 Nacht im März 2024
Antwort von Manager am 27. März 2024
Hello John,Thank you for taking the time to share your positive experience with us! We are delighted to hear that you enjoyed our beautiful hotel, immaculate rooms, pool, breakfast, and wonderful staff. Your kind words mean a lot to us, and we look forward to welcoming you back on your next visit!

8/10 – Gut

Amy, Columbus

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Ausstattung
The day we arrived the hot water was out and we didn’t have water until Saturday morning. I don’t know if Expedia or the hotel would be willing to compensate for the inconvenience.
Aufenthalt von 2 Nächten im März 2024
Antwort von Manager am 27. März 2024
Hello Amy,We apologize for any inconvenience you experienced during your stay. Please contact our management team directly to discuss your concerns further. Thank you for sharing your feedback with us.

8/10 – Gut

Logan

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Ausstattung
It’s always a nice place, but unfortunately had 2 days w/out hot water..due to a break at the hotel
Aufenthalt von 3 Nächten im März 2024
Antwort von Manager am 27. März 2024
Hello Logan,We apologize for the inconvenience you experienced during your stay. Please do not hesitate to reach out to our management team directly to address any concerns from your recent visit. Thank you for your feedback, and we hope to welcome you back in the future.

10/10 – Hervorragend

Kristine Denise

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Clean facility and friendly staff. Breakfast was very good.
Aufenthalt von 4 Nächten im März 2024
Antwort von Manager am 27. März 2024
Hello Kristine Denise,We are delighted to hear that you appreciated our clean facility, friendly staff, and enjoyed our breakfast offerings. Should you have any further feedback or need assistance, please feel free to reach out to our management team directly. Thank you for your review!

8/10 – Gut

John

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service und Ausstattung
We are waiting on a discount from Expedia which the hotel agreed to due to a hot water failure for the night. Thanks
Aufenthalt von 1 Nacht im März 2024
Antwort von Manager am 27. März 2024
Hello John,We appreciate you bringing this to our attention. For any concerns regarding discounts or refunds, we kindly ask you to contact Expedia directly as they manage reservations and payments. Your understanding is greatly appreciated.

8/10 – Gut

Laura

Gut: Sauberkeit und Personal & Service
We had no water this morning and no hot water once it was turned back on due to a leak downstairs
Antwort von Manager am 24. März 2024
Hello Laura,We apologize for any inconvenience caused during your stay. Your feedback is valuable, and we have addressed the issue to prevent future occurrences. Please reach out to our management team directly for any further assistance regarding your experience.

10/10 – Hervorragend

Wiston Rene

Geschäftlich gereist
Es una propiedad muy confortable y el personal es muy amable
Aufenthalt von 1 Nacht im März 2024
Antwort von Manager am 16. März 2024
Hello Wiston Rene,Nos complace saber que disfrutó de su estancia con nosotros. Agradecemos sus amables palabras sobre nuestra propiedad y nuestro personal. ¡Esperamos recibirle de nuevo en el futuro para brindarle otra experiencia excepcional en nuestro hotel!

10/10 – Hervorragend

ROBERT E

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im März 2024
Antwort von Manager am 17. März 2024
Hello ROBERT E,We're thrilled to hear you had a fantastic stay with us! We look forward to welcoming you back soon to create more wonderful memories.

6/10 – Okay

Dana

Disappointing.
Aufenthalt von 1 Nacht im März 2024
Antwort von Manager am 16. März 2024
Hello Dana,We're sorry to hear you were disappointed during your stay. Your feedback is valuable to us for future improvements.

10/10 – Hervorragend

chaley

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great area, great staff and very clean. very pleased with our stay
Aufenthalt von 1 Nacht im März 2024
Antwort von Manager am 9. März 2024
Hello chaley,We're thrilled to hear that you enjoyed our convenient location, exceptional service, and cleanliness during your stay. Your satisfaction is our top priority, and we're grateful for your kind words. Should you have any future feedback or need further assistance, please feel free to reach out to our management team directly.

10/10 – Hervorragend

Jeff

Aufenthalt von 1 Nacht im März 2024
Antwort von Manager am 27. März 2024
Hello Jeff,We are delighted that you had a wonderful experience during your stay with us. Please feel free to reach out if there is anything else we can assist you with.

10/10 – Hervorragend

Patrick

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Very nice!
Aufenthalt von 4 Nächten im Februar 2024
Antwort von Manager am 3. März 2024
Hello Patrick,We're delighted to hear that you enjoyed your stay with us! Thank you for taking the time to share your positive feedback. Our team strives to provide exceptional service and we're thrilled to know that you had a great experience. Should you have any future stays with us, feel free to reach out with any special requests or preferences.

10/10 – Hervorragend

Rebecca

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Manager am 29. Feb. 2024
Hello Rebecca,We're happy to hear you had an exceptional experience during your stay with us! Please don't hesitate to reach out if you have any further comments or need assistance.

10/10 – Hervorragend

Karen

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Quick Resolution
It was very pleasant. The bathroom sink was clogged, it was a Saturday night with no maintenance on site. However, the issue was quickly resolved.
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Manager am 28. Feb. 2024
Hello Karen, Thank you for sharing your feedback with us. We are glad to hear that you had a pleasant stay overall and that the issue with the bathroom sink was resolved promptly. Our team works hard to address any concerns that may arise during our guests' stays. Your comments will be shared with the relevant departments for further review and improvement.

10/10 – Hervorragend

Rebecca

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Love this hotel
Breakfast area was not maintained regarding cleanliness and stocking up things. We had to continually wait for eggs and/or bacon constantly. Tables weren’t wiped off at any time while we ate breakfast for 2 mornings. When we checked out at 11:00am tables and floors were still disgusting.
Aufenthalt von 2 Nächten im Februar 2024
Antwort von Manager am 28. Feb. 2024
Hello Rebecca, Thank you for providing feedback on your recent stay. Your comments are important to us, and we will share them with our team for review and improvement. We apologize for any inconvenience this may have caused during your visit. We strive to deliver excellent service, and your comments will help us enhance the guest experience.

10/10 – Hervorragend

Mariah

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Manager am 28. Feb. 2024
Hello Mariah,We are overjoyed to hear that you had a wonderful stay with us! We look forward to welcoming you back in the future for another exceptional experience.

10/10 – Hervorragend

Michael

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Can't beat the price!
Convenient, affordable and clean! Spacious room and free parking.
Aufenthalt von 2 Nächten im Februar 2024
Antwort von Manager am 20. Feb. 2024
Hello Michael,We are delighted to hear that you found our hotel convenient, affordable, and clean, with spacious rooms and free parking. Your positive feedback is greatly appreciated, and we hope to welcome you back again soon for another enjoyable stay.

10/10 – Hervorragend

Susannah

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Ausstattung
Staff was amazing. So friendly and helpful . They connected us with an IT hotline that solved a difficult problem we were experiencing. Delicious breakfast with many gluten-free options. Very convenient location,
Aufenthalt von 2 Nächten im Februar 2024
Antwort von Manager am 20. Feb. 2024
Hello Susannah,We are delighted to hear that you appreciated the exceptional service provided by our staff and enjoyed our delicious breakfast options. It's fantastic to know that you found our location convenient for your needs during your stay. Your feedback is truly valued, and we look forward to welcoming you back in the future.

8/10 – Gut

Chuck

Gut: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
Definitely a good stay away from home
Clean, good service, comfortable rooms, good breakfast… we would definitely stay here again. My wife is a hotel snob and she was pleased so no complaints here.
Aufenthalt von 2 Nächten im Februar 2024
Antwort von Manager am 20. Feb. 2024
Hello Chuck,We're delighted to hear that you enjoyed your stay with us! It's wonderful to know that our clean rooms, good service, and breakfast met your expectations. We look forward to welcoming you back in the future.

10/10 – Hervorragend

Nathan

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Awesome
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Manager am 17. Feb. 2024
Hello Nathan,We appreciate you taking the time to share your feedback with us. We are thrilled to hear that you had an awesome experience during your stay. Thank you for choosing our hotel, and we hope to welcome you back in the future!

10/10 – Hervorragend

Donald

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Professional staff. Easy registration. Got the room quickly.
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Manager am 15. Feb. 2024
Hello Donald,Thank you for your kind feedback! We're pleased to hear that our staff provided a professional service and that the check-in process was smooth for you. We strive to ensure that our guests have a seamless experience from start to finish. We appreciate your stay with us and hope to welcome you back in the future.