2/10 Horrible
Matt
Voyage en famille
21 nov. 2025
We woke up on the first morning to find someone attempting to open the door to our room. The safety lock was the only reason they did not gain access. I immediately went to the front desk and reported the incident and asked to review the electronic key log and the CCTV footage. The man there told me that managers had access to the security footage, and no manager would be on duty until Monday (this was Saturday). He told me that he would look into the key log and get back to me. That evening, no one had contacted me. I called the hotel, and the desk clerk told me that she would find a manager. A short time later, a man came on the line and told me the manager who had access to the CCTV footage could not be contacted but the person who accessed my room appeared to be a new housekeeper who "barely spoke English". Later that night, when we returned to the Spark by Hilton, I wanted to get names of the people I had talked to. I went to the desk and spoke with the clerk, who told me the names of the employees. We stayed that night but got no sleep. We were scheduled to stay another night but decided to leave and go to another hotel due to security concerns.
I was able to talk to the GM who admitted the staff was lying to me. She told me I could not see the CCTV, because the system was broken. I insisted on seeing the key log, but she stopped returning my emails. GM did approve a refund. DO NOT STAY HERE!!!
Matt
Séjour de 3 nuits en octobre 2025