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Bewertungen von DoubleTree by Hilton Chengdu - Longquanyi

4.5 out of 5
DoubleTree by Hilton Chengdu - Longquanyi
No.118 Jin'an Rd Longquanyi District, Chengdu, Sichuan

Bewertungen

9.0

Wunderbar

9 von insgesamt 12 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
1 von insgesamt 12 Gästebewertungen haben eine Bewertung von 8 - Gut" "
1 von insgesamt 12 Gästebewertungen haben eine Bewertung von 6 - Okay" "
0 von insgesamt 12 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
1 von insgesamt 12 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

9.4/10

Sauberkeit

9.2/10

Personal & Service

8.8/10

Ausstattung

9.4/10

Zustand der Unterkunft

10/10

Umweltfreundlichkeit

Bewertungen

2/10 – Ungenügend

Wendy

Awful experience!!! My husband and I checked in at DoubleTree by Hilton Chengdu - Longquanyi on 9 June. While we were using the lift from 21th floor to Ground floor lobby at night, suddenly the lift(p1) dropped to 14th floor, then dropped to 13th floor again and stopped there. We were stuck in the lift for roughly around 40 minutes. During the period of stuck inside the lift, we both felt unwell and we fearful of our lives, experiencing incomparable pain. For a hotel ( DoubleTree by Hilton Chengdu Longquanyi) which labels itself with high standards, the emergency assistance in this instance was extremely disappointing and shocking with how delayed the action was. I hope my horrible experience will not happen to others in the future.
Aufenthalt von 1 Nacht im Juni 2023
Antwort von Doubletree by Hilton Chengdu-Longquanyi am 16. Juni 2023
Dear Guest, we apologize again for the elevator issue that made your stay was not up to your expectation. The safety of guests is always a top priority of our hotel. We look forward to welcoming you back in the near future.General Manager of Doubletree by Hilton Chengdu-Longquanyi

10/10 – Hervorragend

Hosup

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 2 Nächten im Januar 2022
Antwort von William Wu General Manager of Doubletree by Hilton am 25. Jan. 2022
Dear Guest, Thank you for choosing our hotel. Your feedback will surely serve as encouragement for us to be better in future.We will continue to improve the quality of our products and services, and create an unforgettable experience for every guest. Look forward to your visit again and discover more exciting in Doubletree by Hilton Chengdu-Longquanyi!

10/10 – Hervorragend

Tien Teck

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Amazing stay.
Get room upgrade. Everything in room are in excellent condition. Very pleasant stay.
Aufenthalt von 2 Nächten im Dezember 2019
Antwort von Doubletree by Hilton Chengdu-Longquanyi am 28. März 2024
Dear Guest, Thank you for choosing our hotel. Your feedback will surely serve as encouragement for us to be better in future.We will continue to improve the quality of our products and services, and create an unforgettable experience for every guest. Look forward to your visit again and discover more exciting in Doubletree by Hilton Chengdu-Longquanyi!

8/10 – Gut

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
okaay
I stayed for three days, but they didn't changed my bathrobe. I was a little shocked. And I was really really shocked that there were few staffs who could speak, listen and understand English. Most of the staff could only speak Chinese. There was a market near the hotel, so it was good to buy fresh fruits cheaply, but there weren't many restaurants. The Hot pot restaurant on the 2nd floor near hotel was delicious. But they can't speak english at all... also closing time is too early. If you order room service, I would recommend Chinese food. The chengdu dumplings were so good. not spicy, there's chicken inside. ah, this hotel has to pay the deposit. 1,000CNY.
Aufenthalt von 2 Nächten im September 2019
Antwort von Caroline am 23. Sept. 2019
Thank you for your feedback and for choosing the DoubleTree by HiltonTM Chengdu Longquanyi. We are sorry about that we didn't change your bathrobe in time.then we will pay more attention to the housekeeping in the future.and we appreciate that you brought this to our attention. We have discussed this with our staff and will make every effort to be sure our rooms meet the highest housekeeping standards. And we will strengthen the English training for employees, Welcome back next time!

6/10 – Okay

Kevin, Chicago

Mit der Familie und kleinen Kindern gereist, Geschäftlich gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
I travel southeast Asia often. We prepaid a two day stay at this hotel. Our plane coming from Vietnam had Mechanical problems and it was returned back to Vietnam. This caused us to be late. We did not arrive at the hotel until 8 am. Because we were late, we were told our reservation was cancelled. This was prepaid and guaranteed. With a long delayed flight and two kids, not having a reservation that was prepaid and guaranteed was not good. The hotel itself was very nice and the staff were friendly.
Aufenthalt von 2 Nächten im August 2019
Antwort von Doubletree by Hilton Chengdu-Longquanyi am 28. März 2024
Dear Guest, I am sorry that this stay didn't meet up your expectation. We will do everything we can to improve quality in both product and service to create unforgettable stay memories for all of our guests. We are looking forward to seeing you soon, giving us opportunity to serve you better in future.

10/10 – Hervorragend

Derik, Los Angeles, California

Geschäftlich gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Wonderful service and excellent hotel overall. Paul Liu made sure our family of 5, with 3 kids (7, 9 and 11), was treated like VIPs while we stayed in our spacious, comfortable and modern two bedroom suite. The staff is very attentive and the restaurants are delicious. We tried their Japanese restaurant the first night and it was a good change of pace from daily Chinese food on a long China journey. Their Hot Pot Restaurant was excellent and offered lots of unique local dishes to try. Breakfast Buffet is a must with western and Chinese dishes aplenty. Overall I highly recommend the hotel. Thank you staff and again Paul went above and beyond for us to have a pleasant experience.
Aufenthalt von 3 Nächten im Juni 2019
Antwort von Sabrina am 11. Juli 2019
Thanks for staying with us at the DoubleTree by Hilton Chengdu Longquanyi. I’m happy to hear that you enjoyed your stay and that Paul was helpful! I’ll be sure to share your comments with them. See you soon, [Sabrina Luo - Commercial Director]

10/10 – Hervorragend

CP, Portland oregon

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
This hotel is beautiful and the customer service is above and beyond! The breakfast is amazing and the guestrooms are so comfortable and have everything you need and more. This was one of the hotels on our 30 day Asia trip that we enjoyed the most!
Aufenthalt von 3 Nächten im März 2019
Antwort von [Philippos Arghirides - General Manager] am 10. Apr. 2019
Thanks for staying here at the DoubleTree by Hilton Chengdu Longquanyi. We’re glad you had a taste of our warm, caring service ,and I’m very happy to hear that we are one of the hotels you enjoyed the most in Asia. We look forward to welcoming you back. See you soon, Thanks again! [Philippos Arghirides - General Manager]

10/10 – Hervorragend

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
快適でした。
Aufenthalt von 20 Nächten im Januar 2019

10/10 – Hervorragend

Hugh

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Great stay
Very happy with my stay at this hotel and will be returning again when I am in the area. Talking to the General Manager, Philippe’s Arghirides, at the end of my stay I learned they had apartments for guests that stay longer and want an at-home environment.
Aufenthalt von 1 Nacht im Juli 2018

10/10 – Hervorragend

zhuang

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers

10/10 – Hervorragend

Robert, Los Angeles

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Nice hotel. Very clean but no ATM machine nearby.
Very nice hotel with a very friendly staff. Will recommend to others.
Aufenthalt von 3 Nächten im April 2018
Antwort von [Philippos Arghirides - General Manager] am 17. Apr. 2018
Thanks for staying here at the DoubleTree by Hilton Chengdu Longquanyi. We’re glad you had a taste of our warm, caring service. We look forward to welcoming you back.

10/10 – Hervorragend

Kangho

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 4 Nächten im März 2018