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Bewertungen von Crabwall Manor & Spa, BW Signature Collection

3 out of 5
Crabwall Manor & Spa, BW Signature Collection
Parkgate Road, Mollington, Chester, England

Bewertungen

8.2

Sehr gut

323 von insgesamt 752 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
246 von insgesamt 752 Gästebewertungen haben eine Bewertung von 8 - Gut" "
111 von insgesamt 752 Gästebewertungen haben eine Bewertung von 6 - Okay" "
50 von insgesamt 752 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
22 von insgesamt 752 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

8.4/10

Sauberkeit

8.4/10

Personal & Service

8.4/10

Ausstattung

7.8/10

Zustand der Unterkunft

7.4/10

Umweltfreundlichkeit

Bewertungen

10/10 – Hervorragend

Alexander

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Sehr schönes Hotel mit tollem Flair und netten Angestellten.
Aufenthalt von 4 Nächten im Oktober 2023

10/10 – Hervorragend

Torsten

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Das Hotel liegt schön ruhig, man kann wunderbar entspannen. Das Personal ist sehr zuvorkommend und das alte Gemäuer hat mit seinen verwinkelten Fluren einen ganz eigenen Charme.
Aufenthalt von 1 Nacht im Juni 2023
Antwort von General Manager am 22. Juli 2023
Thank you for the 10 out of 10 review

10/10 – Hervorragend

Gethin

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
I stayed a couple of nights on business and the hotel was the perfect location. The room and bed were both large and comfortable and the pool and sauna facilities were great after a day's work. Although located not far from the main road, the hotel is quiet and secluded enabling a peaceful night's sleep as well as the possibility of working online in the room.
Aufenthalt von 2 Nächten im April 2024

8/10 – Gut

Ian

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Really nice hotel. Lovely rooom. Breakfast was ok.
Aufenthalt von 2 Nächten im März 2024
Antwort von John Murphy General Manager am 22. Apr. 2024
Thank you for leaving such as positive review. We hope you choose to stay with us again soon.

10/10 – Hervorragend

douglas

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The hotel really nice and cosy. Spa great
Aufenthalt von 1 Nacht im März 2024
Antwort von John Murphy General Manager am 23. Apr. 2024
Thank you for taking the time to leave such a positive review. We hope you choose to stay with us again soon.

10/10 – Hervorragend

Les

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
The master suite was exceptional
Aufenthalt von 1 Nacht im März 2024
Antwort von John Murphy General Manager am 23. Apr. 2024
Thank you for taking the time to leave such a positive review. We hope you choose to stay with is again soon.

8/10 – Gut

Esther

Aufenthalt von 2 Nächten im Februar 2024
Antwort von John Murphy General Manager am 22. Apr. 2024
Thank you for leaving such as positive review. We hope you choose to stay with us again soon.

8/10 – Gut

Mathew

Mit dem Partner gereist
Gut: Sauberkeit und Ausstattung
Nice setting
Aufenthalt von 1 Nacht im Februar 2024
Antwort von John Murphy General Manager am 22. Apr. 2024
Thank you for leaving such as positive review. We hope you choose to stay with us again soon.

2/10 – Ungenügend

dave

Geschäftlich gereist
Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Februar 2024

2/10 – Ungenügend

Salma

Mit einer Gruppe gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Hello, Myself and my friend booked a 2 night stay with Expedia booking via Expedia. We booked a 4* as we expected a certain standard. When we arrived, we were shocked at the sullenness of the receptionist, Nicky. No smile, no greeting and only answering questions we asked. The room. We went to our room and below is a list of the discrace that followed: 1. I had requested twin bed and when we separated them, below was so much dirt, wrappers and fluff it was apparent it had not been vacumed for months. 2. The 2 lamp shades had cobwebs completing covering them. Andy the manager came and verified this. 3. The dust behind the bedsides had mildrew growing on it. It had not been dusted for months. 4.The bathroom drain system was not working so within 2 minutes of taking a shower, the bathroom was flooded. 5. The fan in the bathroom did not work. 6. The mug on the tea tray was chipped and cracked. 7. Bedside phone disappeared whilst we were out the first day. When this came up in conversation with the manager, he said " that was me, the room next door needed a phone so I came into your room and took your phone. What a disgrace. 8. The corridors had debris and rubbish from the day we arrived to the day we left. No cleaning or vacuuming had taken place. There is not enough space to give comprehensive details but would strongly advise against booking this hotel. It is not even a 1*
Aufenthalt von 2 Nächten im Februar 2024

6/10 – Okay

Verifizierter Reisender

Gut: Komfort des Zimmers
Verbesserungswürdig: Sauberkeit
Hotel not brilliant
Hotel was fine location wise for chester. Hotel room hadn't been hoovered and no t bags. We did complain but our issues weren't sorted during our stay. Check in was interesting as girl on reception didn't know if our room was ready.This was 6pm when we arrived. Thought this was strange when you can check in from 3pm. Breakfast was fine. The spa facilities needed upgrading and repairing.
Aufenthalt von 2 Nächten im Februar 2024

8/10 – Gut

Rizwaan

Aufenthalt von 1 Nacht im Februar 2024

10/10 – Hervorragend

Stephen

Gut: Personal & Service
Aufenthalt von 1 Nacht im Januar 2024

4/10 – Schlecht

Kevin

Geschäftlich gereist
Aufenthalt von 2 Nächten im Januar 2024

8/10 – Gut

Mitzi

Gut: Personal & Service und Komfort des Zimmers
Weekend away
Hotel is a little dated room needed updating worn carpet chipped paint on walls, the spa is really great though really enjoyed that, breakfast was really tasty service was great couldn't fault house keeping.
Aufenthalt von 2 Nächten im Januar 2024

4/10 – Schlecht

Chris

Aufenthalt von 1 Nacht im Januar 2024

8/10 – Gut

mary

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Very friendly staff, nice atmosphere. Lovely property. Only drawback was the challenge of getting cases to our 1st floor room without a lift.
Aufenthalt von 3 Nächten im Januar 2024

10/10 – Hervorragend

Blake

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Anniversary weekend break
Overall it was an excellent hotel. Staff members were very friendly and helpful. Food was exceptional but could do with a few more choices of food. Room was very tidy
Aufenthalt von 3 Nächten im Januar 2024

6/10 – Okay

Verifizierter Reisender

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Verbesserungswürdig: Komfort des Zimmers
Nice place but lacking necessities
The positives first, lovely staff and spa. A comfy bed with good quality bedding, spotlessly clean. The negatives: first room was freezing cold. Moved to another where there was no heating in bathroom, room was ok but no windows, a couple of small roof lights, wouldn't class the place as 4 star. Prices for food do not match website prices, for £17 for a fish finger sandwich, you woulf expect some nice chunky fish in there, not slithers. Probably nicer to stay here in the summer when there is less need for hot water or heating.
Aufenthalt von 3 Nächten im Januar 2024

6/10 – Okay

Tom

Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Dezember 2023

8/10 – Gut

Caroline

We stayed for one night with our close friends, for husband's birthday. Property itself is very nice but considering the price, was disappointing to see wallpaper having been torn off the wall immediately.above headboard area. At bedtime we realised the bed duvet cover was torn/worn through in several areas too. Never had that before! Our friends said their room next door was cold and when he turned the radiator on, it leaked black liquid onto carpet. They used the fan heaters that had been put in the wardrobe, so we assume the management knew of this failing already. Our friends also had holey duvet cover, so generally linen needs inspection and replacing. This is not a budget hotel! needsDue to the fact that we arrived late afternoon for only one night, we decided not to make a fuss and enjoyed our meal in the restaurant. Next morning on check out, our friends mentioned the faulty radiator in their room but his comment was met with polite disinterest. The receptionist didnt even say that they'd get maintenance on it, so we are fairly certain theyd heard it all before. So if you are staying in rooms 30 and 31, look out for the torn wallpaper and dodgy radiator in one room! Hotel obviously needs some care and attention to detail in some areas.

8/10 – Gut

Graeme

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Dezember 2023

10/10 – Hervorragend

hok

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Dezember 2023

10/10 – Hervorragend

Katie

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Absolutely loved our stay. From start to finish it was perfect! The Christmas decorations were absolutely gorgeous as well. I’ll certainly be back!
Aufenthalt von 1 Nacht im Dezember 2023

10/10 – Hervorragend

David

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Great room, and good service
Great room, and good service. The hotel had some fantastic Christmas displays.
Aufenthalt von 1 Nacht im Dezember 2023

10/10 – Hervorragend

Oana

Gut: Sauberkeit, Personal & Service und Komfort des Zimmers
very nice stay
we are returning guests and we, again, loved it now. We had the nice surprise to be permitted to use the SPA even after checking out. One heating radiatior did not fully work , so, it was a bit cold in the barthroom, but the bed was comfortable and the room
Aufenthalt von 1 Nacht im Dezember 2023

10/10 – Hervorragend

Verifizierter Reisender

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Lack of attention to detail
The service was excellent on check in and staff were friendly. The room was presentable and spacious but a little tired in places. The curtain was missing a few hooks so didn't meet in the middle, one of the bed side lamps didn’t work and the toilet didn’t flush very well and the shower didn’t drain quick enough. The radiator didn’t work in the room but there was a plug in heater available. There were tea and coffee making facilities available in the room but no biscuits. The breakfast was lovely in the morning, plenty of options available and staff were attentive. The spa area was ok for a leisurely swim before home, again a little tired in places, the jacuzzi area needs some attention, missing drainage covers all around it and bits left on the side. This hotel is lovely and relaxing but needs some attention to detail to be outstanding which is a massive shame.
Aufenthalt von 2 Nächten im Dezember 2023

8/10 – Gut

amy

Mit einer Gruppe gereist
Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
Nice hotel for the price. Jacuzzi and sauna were a lovely treat. Quiet location with plenty or parking.
Aufenthalt von 1 Nacht im Dezember 2023

6/10 – Okay

Ryan

Mit dem Partner gereist
Gut: Ausstattung und Zustand der Unterkunft
Very nice and picturesque property. However the food and drink is extremely overpriced for what you get.
Aufenthalt von 2 Nächten im Dezember 2023

4/10 – Schlecht

michelle

Geschäftlich gereist
Aufenthalt von 1 Nacht im Dezember 2023

10/10 – Hervorragend

Adrian

Gut: Sauberkeit, Personal & Service und Komfort des Zimmers
Great
This was our second stay here and each time was excellent. The staff were very friendly and helpful and the location is great for getting out and about. The decor is a little tired but this doesn’t effect the great service and amenities
Aufenthalt von 2 Nächten im November 2023

8/10 – Gut

Wayne

Aufenthalt von 2 Nächten im November 2023

8/10 – Gut

Wayne

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im November 2023

8/10 – Gut

Alice

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Property was close to Chester stusent srea. Where my daughter studies. Very peaceful. Clean. Spa area was lovley. However, thought price was a tad high. Feel there needs to be a larger seating area for breakfast . Boiling hot water for tea. Overall i.enjoyed my expereince and would rebook
Aufenthalt von 1 Nacht im November 2023

8/10 – Gut

Amanda

Mit dem Partner gereist
Gut: Sauberkeit und Personal & Service
Was a gorgeous Manor shame the room had damp patches and paint peeling We didn’t have time to use the Spa facilities. That being said I would stay here again and make the most of the Spa next time
Aufenthalt von 1 Nacht im November 2023

8/10 – Gut

Becky

Aufenthalt von 1 Nacht im November 2023

6/10 – Okay

Neil

Gut: Personal & Service
Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
Friendly staff.. Although there is a warning in the rooms, only able to get a Luke warm bath and 2 cold showers. Unfortunately the Steam room was out of order and apparently had been for over a month. Cleanliness of the sauna and the pool leave a lot to be desired as there was rubbish left on poolside from the evening before and in the sauna.
Aufenthalt von 2 Nächten im November 2023

4/10 – Schlecht

Gary

Geschäftlich gereist
Verbesserungswürdig: Sauberkeit und Personal & Service
Past it's best with no staff
Aufenthalt von 2 Nächten im November 2023

2/10 – Ungenügend

Danielle

Aufenthalt von 2 Nächten im November 2023

10/10 – Hervorragend

Martin

Aufenthalt von 2 Nächten im Oktober 2023

6/10 – Okay

Anna

Aufenthalt von 1 Nacht im November 2023

8/10 – Gut

Tracey

Gut: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 2 Nächten im November 2023

8/10 – Gut

Verifizierter Reisender

Geschäftlich gereist
Gut: Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 4 Nächten im Oktober 2023

8/10 – Gut

Anita

Gut: Sauberkeit, Personal & Service und Komfort des Zimmers
Aufenthalt von 1 Nacht im Oktober 2023

4/10 – Schlecht

patrick

Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
Very poor experience
Very disappointed we upgraded the room that was poor torn wallpaper on the walls visible dust on curtains phots taken. Tv didn’t work properly it kept glitching. The eating area next to the bar was very cold .Lots of weird looking flies . Woken on Sunday morning at 8am by fire alarm but not fire. Very poor experience.
Aufenthalt von 1 Nacht im Oktober 2023

8/10 – Gut

Anna

Mit der Familie gereist
Gut: Sauberkeit und Personal & Service
Would stay again but some decor needs updating (e.g. nets were torn). Would have expected better coffee facilities and a mini-fridge in the room, plus more/nicer toilietries.
Aufenthalt von 4 Nächten im Oktober 2023

8/10 – Gut

Kelly

Aufenthalt von 1 Nacht im Oktober 2023

10/10 – Hervorragend

Louise, sheffield

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Stayed with my family. Loved the spa and gym facilities. The staff there were all so lovely. Would highly recommend this hotel. Thank you
Aufenthalt von 2 Nächten im Oktober 2023

8/10 – Gut

Josh

Aufenthalt von 2 Nächten im Oktober 2023

2/10 – Ungenügend

Stacey

Mit dem Partner gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Lots of point to make here: 1. The building is falling apart 2. Hardly any staff around at all 3. The spa facilities were okay but someone had spat all over the sauna and it was really unclean 4. The male member of staff was drooling over my wife the entire time she was in the spa 5. The room and bathroom was filthy; cobwebs, stains, dead bugs splatted on the walls 6. No water pressure in the shower 7. We didn’t sleep all night because of house ridiculously noisy it was - staff on reception shouting at 3am 8. The swimming pool is used for kids lessons so make sure you check when you go Stayed here before (about 4 years ago) and it wasn’t this bad. Not the break we expected.
Aufenthalt von 1 Nacht im Oktober 2023