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Bewertungen von The Chester Grosvenor

5 out of 5
The Chester Grosvenor
Eastgate Street, Chester, England

Bewertungen

9.4

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9.6/10

Sauberkeit

9.6/10

Personal & Service

9.0/10

Ausstattung

9.2/10

Zustand der Unterkunft

8.6/10

Umweltfreundlichkeit

Bewertungen

10/10 – Hervorragend

alfred

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
disappointed that couldn't open windows in room - which was too hot 24.5* and unable to reduce it. also looking thru' window an unsightly towel was lying on the roof; should have been removed.
Aufenthalt von 1 Nacht im April 2024

10/10 – Hervorragend

Andrew

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Ausstattung
5 star service, the staff couldn’t be more helpful. Food was exceptional too. Hotel itself is starting to look a bit tired though and needs a refit
Aufenthalt von 1 Nacht im April 2024

10/10 – Hervorragend

Hiroaki

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
チェスターの旧市街の中心に位置し、徒歩で容易に観光できる。何よりスタッフの心遣いとサービスが素晴らしい。
Aufenthalt von 5 Nächten im April 2024

10/10 – Hervorragend

Stephanie

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Classic 5 star hotel right in the centre of Chester, staff and amenities are superb
Aufenthalt von 1 Nacht im April 2024

10/10 – Hervorragend

Harriet

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Fabulous service, thank you for looking after us, we had a super stay!
Aufenthalt von 2 Nächten im März 2024

10/10 – Hervorragend

Daisy

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im März 2024

10/10 – Hervorragend

Irene On

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Nice atmosphere
Aufenthalt von 4 Nächten im März 2024

10/10 – Hervorragend

Carol

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Very comfortable breakfast delicious i had the continental my partner had a full english both great Look forward to returning
Aufenthalt von 1 Nacht im März 2024

10/10 – Hervorragend

Tarun

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great room
Aufenthalt von 1 Nacht im März 2024

8/10 – Gut

matthew

Mit dem Partner gereist, Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Very good , couple of little issues which was sorted.
Aufenthalt von 1 Nacht im März 2024

10/10 – Hervorragend

Robin

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Spacious room, only complaint was noise from air-con. Staff excellent and great location.
Aufenthalt von 1 Nacht im März 2024

8/10 – Gut

Jennifer

Lovely staff. The rooms need updating though
Aufenthalt von 3 Nächten im März 2024

10/10 – Hervorragend

Jim

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Real quality
Aufenthalt von 1 Nacht im März 2024

10/10 – Hervorragend

Ian

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Lovely hotel and a very pleasant stay, staff were excellent. Only slight complaint is the advertisment stating breakfast included - it is, but only a Continental. Upgrade is available, but for the price we paid a cooked breakfast isn't much to ask for.
Aufenthalt von 2 Nächten im Februar 2024

8/10 – Gut

Gareth

Aufenthalt von 1 Nacht im März 2024

6/10 – Okay

David

Well situated
Aufenthalt von 1 Nacht im März 2024

10/10 – Hervorragend

Peter

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Loved the restaurant staff and food we're lovely. The door staff we're excellent sorted my car no problem and all the staff we're helpful and nice
Aufenthalt von 1 Nacht im März 2024

10/10 – Hervorragend

Dan

Aufenthalt von 1 Nacht im Februar 2024

10/10 – Hervorragend

Sheryl

Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
Exceptionally polite and helpful
Aufenthalt von 1 Nacht im Februar 2024

6/10 – Okay

Michael

Mit dem Partner gereist
Gut: Sauberkeit und Ausstattung
Verbesserungswürdig: Zustand der Unterkunft
With 5-star hotels there's an expectation of quality and attention to detail or, where things do go awry, they are sorted quickly, efficiently, and not repeated, This hotel fell way short of the mark on all of these criteria on our three-night mid-week break. Where expectations were not met: 1) Disposition of the front-desk staff. Morose and unwelcoming - it wouldn't hurt them to crack a smile or say "good morning"; 2) Our room keys stopped working on two consecutive days. Apparently they'd been set up incorrectly on check-in. Once was a mistake. Twice was inept; 3) We had to ask for milk, tea-bags, water to be replenished - not done as part of room servicing; 4) We had to ask, at 3pm, for our room to be serviced; 5) We were billed for the continental breakfast despite inclusion in the room rate. It was deducted from the final bill but shouldn’t have been on there anyhow - told it's a "system thing". 6) For a much-advertised mid-week break why is the spa routinely closed on two weekdays. Where expectations were met or exceeded: 7) Exceptional door and restaurant staff - friendly, attentive, and welcoming. Perhaps they could train the front-desk staff. 8) Location - great for city sight-seeing; 9) Quality of continental breakfast; 10) Most of the spa facilities A school report might shorten this to "must try harder" or "careless, could do better" or. Or both. As it stands, the Grosvenor doesn't deserve 5 stars, either in a review or as a hotel.
Aufenthalt von 3 Nächten im Februar 2024

10/10 – Hervorragend

Tony

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Januar 2024

8/10 – Gut

Michelle

Gut: Sauberkeit, Personal & Service und Komfort des Zimmers
Nice stay.
Staff were very welcoming and would go out of their way to accommodate you. The hotel looks lovely on first impression although there are signs of wear and tear. The bedroom was nice and the bed was so comfortable. I would stay again sometime in the future.
Aufenthalt von 1 Nacht im Januar 2024

10/10 – Hervorragend

Michael

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great stay. Great staff and location. The spa facilites were a bit dated but treatments were good.
Aufenthalt von 1 Nacht im Januar 2024

10/10 – Hervorragend

Alice

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 2 Nächten im Januar 2024

10/10 – Hervorragend

Steve

Gut: Sauberkeit, Personal & Service und Komfort des Zimmers
Aufenthalt von 1 Nacht im Januar 2024

10/10 – Hervorragend

Amy

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Great hotel
We had a brilliant stay - the service and breakfast were excellent. The room was beautiful but the bathroom was a little dated and probably needs to be upgraded. Overall thoroughly satisfied with our night away.
Aufenthalt von 1 Nacht im Januar 2024

6/10 – Okay

Lynsey

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Stay at the Chester Grosvenor
Great attentive service. However, not overly impressed with suite as it was cold in temperature even though heating was set to maximum correctly and room didn’t feel cosy although bed was very comfortable. The TV was not really working properly maybe this was interference with next room. No toiletry freebies. I’ve stayed at Grosvenor in past and tried all rooms but overall I’d choose the classic room if ever staying here again as the suite just offers more space but classic rooms are more comfortable and warmer in my opinion. Great service and attention by all staff and accommodating in letting you store luggage after checking out.
Aufenthalt von 1 Nacht im Januar 2024

10/10 – Hervorragend

Sophie

Aufenthalt von 1 Nacht im Dezember 2023

10/10 – Hervorragend

Christopher

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Januar 2024

10/10 – Hervorragend

Kay

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Januar 2024

10/10 – Hervorragend

Gillian

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Great stay
Great location. Great rooms. Great food. Great customer service.
Aufenthalt von 1 Nacht im Januar 2024

8/10 – Gut

Zafeira

Aufenthalt von 1 Nacht im Januar 2024

4/10 – Schlecht

Nerys

Aufenthalt von 3 Nächten im Januar 2024

10/10 – Hervorragend

K

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Excellent hotel.
Excellent location. The staff couldn’t do enough for you. The whole place was spotless. Room spacious. Had a wonderful two day stay.
Aufenthalt von 2 Nächten im Januar 2024

6/10 – Okay

Sara

Mit einer Gruppe gereist
Gut: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
Not sure if will be back
It really is a truly breathtaking hotel, the room was gorgeous with such a comfortable bed with top quality linen, the only issue was breakfast, we were forgotten about had to ask for our toast to be brought out after around half a hour, we then waited a hour for the hot breakfast to come out, there were many other people also complaining, got back to our room eventually to find we had been locked out so a phone call to reception to then sort out, no major issue but when you are paying for a quality luxury hotel it's just a bit of a letdown.
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Guest Relations am 7. Jan. 2024
Dear Sara,Thank you for taking the time to leave a review. Whilst we are delighted you enjoyed your bedroom and associated amenities, we are most disappointed to hear that your breakfast experience fell short of our usual standard. Please do not hesitate to contact us should you wish to discuss this further.We apologise for any inconvenience.

10/10 – Hervorragend

Michelle

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The hotel itself is stunning. The chaps helping with luggage and car park were awesome. Comfortable rooms. Convenient to everything. Only wish we could have been there longer!
Aufenthalt von 2 Nächten im Dezember 2023
Antwort von Guest Relations am 31. Dez. 2023
Dear Michelle,Thank you for taking the time to leave a review, we are delighted you had an enjoyable stay here at The Chester Grosvenor and we look forward to hopefully welcoming you back in the future for an extended stay.Warm regards,

10/10 – Hervorragend

Leigh

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Fabulous
Such a beautiful hotel filled with very friendly welcoming staff! Beautiful room and amenities.
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Guest Relations am 31. Dez. 2023
Dear Leigh, Thank you for taking the time to leave a review, we are delighted you had an enjoyable stay here at The Chester Grosvenor. We hope to welcome you back in the near future. Warm regards,

8/10 – Gut

Joshua

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Komfort des Zimmers
Very nice but I expected more from the room
The main hotel, bars, restaurants and communal areas were lovely. However for what is a five star hotel the room we had was a deluxe room and just felt very tired. The ventilation intake in the reception area was coming away from the ceiling, some of the doors and skirting boards had chip marks on them. There was some pastas left on the floor behind the hall way door that was missed from the previous guest. Also the bath looked as though it had been painted at some point and there were several areas on the bath where, what looked like paint, had come away exposing the original colour underneath. Other than that all of the staff were very welcoming and very friendly and couldn’t do enough for us and all the other areas of the hotel were very nice
Aufenthalt von 2 Nächten im Dezember 2023
Antwort von Guest Relations am 31. Dez. 2023
Dear Joshua,Thank you for your taking the time to leave a review and for your constructive feedback. If you do wish to discuss your stay in further detail, please do not hesitate to contact us directly.Warm regards

10/10 – Hervorragend

Marcel

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Guest Relations am 31. Dez. 2023
Dear Marcel,Thank you for your review and I am delighted you enjoyed your stay here at The Chester Grosvenor.We do hope to welcome you again in the future.Warm regards,

10/10 – Hervorragend

Roy

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Guest Relations am 31. Dez. 2023
Dear Roy,Thank you for your review and I am delighted you enjoyed your stay here at The Chester Grosvenor.We do hope to welcome you again in the future.Warm regards,

10/10 – Hervorragend

Meirion

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Guest Relations am 31. Dez. 2023
Dear Meirion,Thank you for your review and I am delighted you enjoyed your stay here at The Chester Grosvenor.We do hope to welcome you again in the future.Warm regards,

10/10 – Hervorragend

tim

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Lovely room, fantastic dinner and breakfast in the Brasserie
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Guest Relations am 31. Dez. 2023
Dear Tim,Thank you for taking the time to leave a review, we are delighted you enjoyed The Chester Grosvenor and our La Brasserie restaurant. We hope to welcome you back in the future. Warm regards,

4/10 – Schlecht

Lynn

Gut: Sauberkeit und Komfort des Zimmers
Verbesserungswürdig: Personal & Service
Wouldn’t go again
I was disappointed to be honest the last time I went it was free parking by the concierge that’s no more it’s £20 a day Or park yourself for £10 day no cooked breakfast unless you pay ( we paid almost £500 for 2 night so would have thought a hot breakfast would be included as it used to be but for me not able to get a drink and sit in the lounge was dreadful how can you not have room for your paying guests to sit and have a drink
Aufenthalt von 2 Nächten im Dezember 2023
Antwort von Guest Relations am 31. Dez. 2023
Dear Lynn,Thank you for taking the time to leave a review.We are saddened to hear that you did not have a memorable experience. Please do not hesitate to contact us directly if you wish to discuss this further. Warm regards,

10/10 – Hervorragend

Lynsey

Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Guest Relations am 31. Dez. 2023
Dear Lynsey,Thank you for your review and I am delighted you enjoyed your stay here at The Chester Grosvenor.We do hope to welcome you again in the future.Warm regards,

8/10 – Gut

Anthony

Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Guest Relations am 31. Dez. 2023
Dear Anthony,Thank you for your review and I am delighted you enjoyed your stay here at The Chester Grosvenor.We do hope to welcome you again in the future.Warm regards,

10/10 – Hervorragend

PHIL

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Fabulous
Aufenthalt von 1 Nacht im Oktober 2023
Antwort von Guest Relations am 16. Dez. 2023
Dear Phil, Thank you for taking the time to leave such positive feedback, we look forward to welcoming you back to The Chester Grosvenor.

10/10 – Hervorragend

Simon

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 2 Nächten im Dezember 2023
Antwort von Guest Relations am 16. Dez. 2023
Dear Simon,Thank you for taking the time to leave a 5 star review, we look forward to welcoming you back to The Chester Grosvenor.

6/10 – Okay

Verifizierter Reisender

Mit einer Gruppe gereist
Gut: Sauberkeit und Komfort des Zimmers
Verbesserungswürdig: Personal & Service
Disappointing stay
This hotel is over priced for what it is. Although obviously is a classic hotel, it still needs modernising to bring it up to the 21st century rather than being stuck in the 1990ies. They can well afford to do so on the prices they charge. The decor is tired, and the carpets stained. Their bar service was extremely slow considering there were 5 bar tenders and only slightly more customers, and their breakfast was a huge disappointment-I have not been anywhere where the cooked breakfast is at a £12 per person supplement and the continental is table service only with a few danishes, cereal/porridge and toast. At the price they charge they could well afford to have a continental buffet with the meats/cheeses etc which other cheaper hotels offer.
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Guest Relations am 16. Dez. 2023
Dear Guest, Thank you for taking the time to share your feedback. We appreciate your observations and apologise for any shortcomings you experienced during your stay.We regret any inconvenience caused by the slow bar service and the disappointment with the breakfast options. Your insights are invaluable, and we will use them to enhance our services. We hope to have the opportunity to welcome you back in the future and provide an improved experience that reflects our commitment to guest satisfaction.

10/10 – Hervorragend

Gary

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Quality hotel in a great place
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Guest Relations am 16. Dez. 2023
Dear Gary, Thank you for taking the time to write a review and leave such positive feedback.We look forward to welcoming you back to The Chester Grosvenor.

10/10 – Hervorragend

Richard

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
5 Star 🌟 🌟 🌟 🌟 🌟
Fantastic hotel, in a great location in the heart of Chester. Will return again. Only thing missing is a pool/sauna
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Guest Relations am 11. Dez. 2023
Dear Richard, Thank you for your fantastic review! We're delighted to hear that you enjoyed your stay and found our location in the heart of Chester convenient. We look forward to welcoming you back on your next visit and hope to make your stay even more enjoyable.