The owner that cooks breakfast in the morning was great, very informative, kind, passionate about her job, and an Excellent Cook!! The room was nice, bathroom a little outdated but it worked. The lady who received us, when we arrived, did not look or act professional and it would have been great if she would've turned on the AC before she walked us into that hot box.. Instead she walked us up to a room that was super hot and said, "It gets hot up here on the second floor and you can turn on the AC if you want to." If she would have turned on the AC and let it ran, she would have noticed the numerous flies buzzing around the room. When the door knob broke off on the bathroom, this same lady did not even offer to try to open it up. Her response was, "We will call someone on Monday, you can use the bathroom downstairs." I then grabbed a butter knife and got it open in 1 minute, so we could still use the bathroom in our room. My kids could have been stuck inside and her response and demeanor would not have been any different! The owner in the morning was nice but the lady in the afternoon is the type of person that would have handed me a plunger if i told her the toilet did not flush. She needs to improve her presentation and act more hospitable, if this Bed/Breakfast wants to be ranked higher.