Terrasse/Patio

Bewertungen von Hilton Chicago O'Hare Airport

4 out of 5
Hilton Chicago O'Hare Airport
O'Hare International Airport, Chicago, IL

Bewertungen

7.6

Gut

804 von insgesamt 1935 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
431 von insgesamt 1935 Gästebewertungen haben eine Bewertung von 8 - Gut" "
332 von insgesamt 1935 Gästebewertungen haben eine Bewertung von 6 - Okay" "
209 von insgesamt 1935 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
159 von insgesamt 1935 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

8.2/10

Sauberkeit

8.0/10

Personal & Service

7.6/10

Ausstattung

7.4/10

Zustand der Unterkunft

7.6/10

Umweltfreundlichkeit

Bewertungen

8/10 – Gut

Steven

Gut: Sauberkeit, Personal & Service und Komfort des Zimmers
Ideal wenn man den Flug verpasst
Das Hotel liegt direkt im/beim Flughafen. Da ich meinen Flug verpasste war es die ideale Lösung. Wenn auch nicht ganz günstig, da das Hotel doch schon ziemlich in die Jahre gekommen ist.
Aufenthalt von 1 Nacht im Oktober 2023
Antwort von General Manager am 1. Nov. 2023
Dear Steven,Thank you for sharing your thoughts. We're glad our location was an ideal solution after you missed your flight. We greatly appreciate your review and hope to have another chance to welcome you back under better circumstances.-Hilton O'Hare team

8/10 – Gut

Christian

Mit der Familie gereist
Gut: Sauberkeit und Personal & Service
Aufenthalt von 1 Nacht im August 2023

10/10 – Hervorragend

Andreas

Aufenthalt von 1 Nacht im Juli 2023

8/10 – Gut

Andreas, Remscheid

Geschäftlich gereist
Gut: Sauberkeit
Top Lage. Bis auf die guten Matratzen alles alt und abgewohnt. Braucht in vielen Bereichen dringend eine Renovierung.
Aufenthalt von 2 Nächten im April 2023
Antwort von General Manager am 24. Apr. 2023
Lieber Andreas,Es ist wunderbar zu sehen, dass Sie unsere gemütlichen Betten und die erstklassige Lage genossen haben. Bei so vielen Aktivitäten in der Nähe hoffen wir, dass es Ihnen viel Spaß gemacht hat, alles auszuprobieren. Vielen Dank, dass Sie dies hervorgehoben und einige Aspekte erwähnt haben, die wir verbessern können. Glücklicherweise planen wir einige aufregende Änderungen und hoffen, einige der von Ihnen erwähnten Probleme angehen zu können. Trotzdem freuen wir uns, Sie bald wieder bei uns begrüßen zu dürfen.-Hilton O'Hare-Team

4/10 – Schlecht

Barbara

Aufenthalt von 2 Nächten im August 2022

4/10 – Schlecht

Siegfried

Geschäftlich gereist
Verbesserungswürdig: Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Juli 2022

4/10 – Schlecht

Björn

Aufenthalt von 1 Nacht im Juli 2022

2/10 – Ungenügend

G.

Verbesserungswürdig: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Mai 2022

8/10 – Gut

Verifizierter Reisender

Mit der Familie gereist
Gut: Sauberkeit und Personal & Service
Aufenthalt von 1 Nacht im Mai 2022

10/10 – Hervorragend

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
The best airport hotel I've been in so far.
I stayed in one of the runway view rooms at the 10th floor. The view was fabulous, the room appeared quite new. It had a extremely comfy bed with a choice of different pillows, a completely quiet air conditioning unit and a cozy armchair to enjoy the view. Further on I the room had a windows that could be opened to get some fresh air into the room. The room was also absolutely clean. So far the best airport hotel experience I had.
Aufenthalt von 1 Nacht im Mai 2021

10/10 – Hervorragend

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Mai 2021

10/10 – Hervorragend

Julie

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
This hotel is perfect for a stay before and/or after a flight from O’Hare airport. You would definitely not stay here for a vacation as leaving the property is difficult and not near anything but it’s serves its purpose perfectly for an airport hotel that you can walk right to the airport, no shuttle necessary
Aufenthalt von 1 Nacht im April 2024

10/10 – Hervorragend

Patrick

Gut: Zustand der Unterkunft
Y
Aufenthalt von 1 Nacht im April 2024

10/10 – Hervorragend

Antony

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Nice
Aufenthalt von 1 Nacht im April 2024

10/10 – Hervorragend

Ashleigh, Charlotte

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
We were diverted to Chicago and our connecting flight wasn’t until 5:30 the next morning. I did NOT want to spend the night in airport. So glad there was a clean, comfortable and quiet room for us last night. Love that the hotel is literally on the airport campus and we didn’t have to leave.
Aufenthalt von 1 Nacht im April 2024
Antwort von General Manager am 1. Mai 2024
Dear Ashleigh,Thank you for sharing your experience with us. We're delighted that our conveniently located hotel provided a quiet and relaxing retreat during your unexpected layover. We appreciate your kind words and hope to welcome you back for another comfortable stay in the future. -Hilton O'Hare Team

10/10 – Hervorragend

Alexnader

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
A great place to stay before or after a flight close enough to walk to the main terminals. Highly recommend.
Antwort von General Manager am 1. Mai 2024
Dear Alexnader,We are thrilled to have earned your compliments and recommendation. Knowing that we helped make your stay more convenient is what we like to see. Safe travels, and come stay with us again soon. -Hilton O'Hare Team

2/10 – Ungenügend

Sergio

Geschäftlich gereist, Mit einer Gruppe gereist
Verbesserungswürdig: Sauberkeit
The room (and the rooms of my coworkers) had a terrible urine-like smell. These rooms are located in the 8th floor. The staff was willing to change me to a different room but the available rooms had the same odor. Terrible experience
Aufenthalt von 1 Nacht im April 2024
Antwort von General Manager am 1. Mai 2024
Dear Sergio,Thank you for taking the time to provide your review.Please accept our sincerest apologies for the issue you had with your room. This will be addressed to prevent any future inconvenience. We would appreciate another opportunity to provide you with the stay you deserve.-Hilton O'Hare Team

8/10 – Gut

Leeanna

Geschäftlich gereist
Staff was very nice. Only gave it 4 stars instead of 5 because the AC didn’t really work and the room was warm at night.
Aufenthalt von 1 Nacht im April 2024
Antwort von General Manager am 1. Mai 2024
Dear Leeanna,Thank you for your feedback. We apologize for any discomfort caused by the AC not working properly, as we understand how important a comfortable room temperature is for a good night's sleep. Your satisfaction is important to us, and we will address the AC issue promptly to ensure a more enjoyable stay for our guests in the future. We appreciate your understanding and hope to have the opportunity to welcome you back for a five-star experience next time!-Hilton O'Hare Team

10/10 – Hervorragend

Alexander

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great hotel. Really enjoyed my time. Only bit of feedback is that my room only had small garbage bins without garbage bag liners. Small, thing. Overall cannot recommend the hotel enough.
Aufenthalt von 2 Nächten im April 2024
Antwort von General Manager am 1. Mai 2024
Dear Alexander,Thank you for your positive feedback! We're thrilled to hear that you enjoyed your time at our hotel. We appreciate your feedback about the garbage bins and will address this to ensure a more comfortable stay for our guests in the future. Your recommendation means a lot to us, and we look forward to welcoming you back for another great experience at Hilton Chicago O'Hare Airport!-Hilton O'Hare Team

6/10 – Okay

Steven, Irvine

Nothing special
Aufenthalt von 1 Nacht im April 2024
Antwort von General Manager am 30. Apr. 2024
Dear Steven,Thank you for sharing your feedback. Your comments are valuable to us, and we hope to have the opportunity to welcome you back in the future and provide a more exceptional experience.-Hilton O'Hare Team

8/10 – Gut

Jill

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Attached to Ohare so it’s easy
Aufenthalt von 1 Nacht im April 2024
Antwort von General Manager am 29. Apr. 2024
Dear Jill,Thank you for your feedback! We're glad you found our hotel conveniently located, making your travel experience hassle-free. It was wonderful having you as our guest, and we can't wait to welcome you back for another enjoyable visit.-Hilton O'Hare Team

10/10 – Hervorragend

Wayne V.

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great staff
Aufenthalt von 1 Nacht im April 2024
Antwort von General Manager am 29. Apr. 2024
Dear Wayne,Thank you for choosing Hilton Chicago O'Hare Airport and for taking a moment to share your five-star experience! We are happy to hear that our friendly service added to the enjoyment of your visit. It was a pleasure to host you, and we look forward to welcoming you back soon for another memorable stay.-Hilton O'Hare Team

4/10 – Schlecht

Rob

Verbesserungswürdig: Zustand der Unterkunft
The room i was issued did not have a working tv and the phone was not working as well.
Aufenthalt von 1 Nacht im April 2024
Antwort von General Manager am 26. Apr. 2024
Dear Rob,Thank you for your feedback. We apologize that the amenities in your room were not working. Although this is not typical, we are always on hand to help correct anything that is less than perfect. Again, thank you for your feedback, and we will use it to improve upon our guest accommodations.-Hilton O'Hare Team

10/10 – Hervorragend

Scott, Valparaiso

Gut: Sauberkeit und Zustand der Unterkunft
Aufenthalt von 1 Nacht im April 2024

10/10 – Hervorragend

Joe

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Very nice upscale hotel super convenient to ORD.
Aufenthalt von 1 Nacht im April 2024
Antwort von General Manager am 25. Apr. 2024
Dear Joe,Thank you so much for the five-star review. We're so pleased you enjoyed our upscale, modern property and convenient location. We hope to see you return soon.-Hilton O'Hare Team

10/10 – Hervorragend

Larry

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Right across the street from the terminal.
Aufenthalt von 1 Nacht im April 2024
Antwort von General Manager am 23. Apr. 2024
Dear Larry,Thank you for choosing Hilton Chicago O'Hare Airport! We're glad our location worked well for your trip, and we invite you to stay with us again should you be back in the area.-Hilton O'Hare Team

8/10 – Gut

Alan

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Our flight was delayed. Stayed 1 night, had a nice nice meal. Very friendly staff. Very walkable to the airport.
Aufenthalt von 1 Nacht im März 2024
Antwort von General Manager am 21. Apr. 2024
Dear Alan,Thank you for sharing your great stay at Hilton Chicago O'Hare Airport. We're glad you had a comfortable time and enjoyed our friendly staff and convenient location. We wish you well until next time.-Hilton O'Hare Team

4/10 – Schlecht

Patrick

Gut: Sauberkeit
Verbesserungswürdig: Personal & Service, Ausstattung und Zustand der Unterkunft
Checked into the room it was 80°. Called customer service they sent up an engineer and he said there was nothing he could do I should just open a window. Are you kidding?? And this is Hilton?
Aufenthalt von 1 Nacht im April 2024
Antwort von General Manager am 20. Apr. 2024
Dear Patrick,Thank you for taking the time to share your experience. We are very disappointed to hear about the unsatisfactory state of your room and regret any inconvenience caused. This is not reflective of the high-quality service and comfortable experience synonymous with the Hilton name, and your feedback will help us improve the experience of future guests. We apologize again for any issues caused and thank you for your feedback.-Hilton O'Hare Team

6/10 – Okay

Allie

Gut: Personal & Service
Aufenthalt von 1 Nacht im April 2024

8/10 – Gut

Geany

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Perfect location
Aufenthalt von 1 Nacht im April 2024
Antwort von General Manager am 18. Apr. 2024
Dear Geany,Thank you for choosing to stay with us at Hilton Chicago O'Hare Airport. We're thrilled you were able to take advantage of our convenient location. If there was anything we could have done differently to make your experience a truly exceptional one, please don't hesitate to reach out at any time. The pleasure was all ours, and we hope you'll choose to visit us again soon.-Hilton O'Hare Team

10/10 – Hervorragend

gwen

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
very easy to stay before super early am flights! Get a good nights sleep on a comfortable bed.
Aufenthalt von 1 Nacht im April 2024
Antwort von General Manager am 16. Apr. 2024
Dear Gwen,Thank you so much for the five-star review. We are pleased to hear you enjoyed our comfortable, relaxing accommodations, and we hope you'll stay with us again soon.-Hilton O'Hare Team

8/10 – Gut

Donna

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Good choice if you want to be on the airport premises.
Aufenthalt von 1 Nacht im April 2024
Antwort von General Manager am 16. Apr. 2024
Dear Donna,We were happy to provide you with airport accommodations, and we're glad you enjoyed your visit. If you're in the area again, please come back to see us.-Hilton O'Hare Team

6/10 – Okay

Ryan

Mit einer Gruppe gereist
Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
Verbesserungswürdig: Personal & Service
The front desk clerk at concierge desk around 11pm was the rudest piece of hotel staff trash I ever encountered. European guy. After a terrible 6 hour layover and having to spend $300 on a hotel room in Chicago, nothing worst then a rude hotel staff member. My room key stopped working after spending $100 at the restaurant. I get yelled at hotel staff for having my key next to my cell phone. The way he talked to me, lucky I did not provide an attitude adjustment the old fashion way. It’s 2024 and will stick to charge backs and providing a review on all platforms. He provided no help and refused to get us new cards. Finally the girl at the front desk stepped in and helped. No accountability. With over 15 years working at the Hilton, this was not the way to treat a guest.
Aufenthalt von 1 Nacht im April 2024
Antwort von General Manager am 14. Apr. 2024
Dear Ryan,Please accept our sincere apology for your inconvenience. Although this is not typical, we will discuss your report with our leadership staff to ensure this does not occur again. Thank you for notifying us of your experience and we hope you will consider staying with us again as we know we can provide you with the stay you expected and deserve.-Hilton O'Hare Team

10/10 – Hervorragend

Nate

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Nice to be at the airport for early flights
Aufenthalt von 1 Nacht im April 2024
Antwort von General Manager am 14. Apr. 2024
Dear Nate,Thank you for sharing your feedback! Ensuring a seamless experience for our guests, especially those with early flights, is a top priority. We're delighted to hear that your time with us was pleasant, and we look forward to welcoming you back for another smooth travel experience!-Hilton O'Hare Team

2/10 – Ungenügend

Luc

Geschäftlich gereist
Gut: Sauberkeit und Personal & Service
Verbesserungswürdig: Zustand der Unterkunft
Really old hotel
Aufenthalt von 1 Nacht im April 2024
Antwort von General Manager am 11. Apr. 2024
Dear Luc,We're continuously working to ensure modern comfort for our guests. Our team hopes you enjoyed aspects of your stay, and we would love the opportunity to welcome you back for a more satisfying experience in the future.-Hilton O'Hare team

10/10 – Hervorragend

stanley

Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
Costumer service
Aufenthalt von 1 Nacht im April 2024
Antwort von General Manager am 10. Apr. 2024
Dear Stanley,Thank you for staying with us at Hilton Chicago O'Hare Airport and recognizing our team's great service. We appreciate your feedback, and on behalf of our team, we want to welcome you back again anytime!-Hilton O'Hare team

10/10 – Hervorragend

Thomas

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Very nice property and so convenient to airport. Short indoor walk from the terminal.
Aufenthalt von 1 Nacht im April 2024
Antwort von General Manager am 10. Apr. 2024
Dear Thomas,Thank you so much for taking the time to share your thoughts on your recent visit. We are delighted our fantastic location suited your needs well, and we appreciate you mentioning it to your fellow travelers. Take care, and know we'd be thrilled to welcome you back anytime your plans bring you this way.-Hilton O'Hare team

10/10 – Hervorragend

Patrick

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Nice place for a long layover. Ordered a Little Angelo's Chicago pizza and they delivered to the lobby and the lobby called us to pick it up. Nice little gift shop in lobby with Chicago souvenirs. Recommended.
Aufenthalt von 1 Nacht im April 2024
Antwort von General Manager am 10. Apr. 2024
Dear Patrick,Thanks for the five stars! We're so happy to hear you enjoyed our world-class service and had a nice stay with us. We hope you'll choose us again next time you're in the area!-Hilton O'Hare team

6/10 – Okay

Kelly

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Ausstattung und Zustand der Unterkunft
Hotel lobby & rooms are dated. Both room & lobby carpet showed significant wear and tear. Stains on carpet in room and dated upholsteries and furniture. Not worth the nightly cost of $285. I would have rather taken a shuttle to a nearby hotel with modern updates.
Aufenthalt von 1 Nacht im April 2024
Antwort von General Manager am 10. Apr. 2024
Dear Kelly,Thank you for staying with us and for your review. We are disappointed your time with us was not as expected, and we apologize for any issues you encountered. Our maintenance team will investigate your concerns further. Again, thank you for choosing our hotel, and we hope you will consider a return visit the next time you are in Chicago.-Hilton O'Hare team

10/10 – Hervorragend

Susan

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Staff was friendly and helpful
Aufenthalt von 1 Nacht im April 2024
Antwort von General Manager am 10. Apr. 2024
Dear Susan,It was wonderful having you stay with us recently. Our team is committed to providing high-quality guest service, and we’re thrilled to hear that we made a good impression on you! Thank you for your kind review and perfect rating, and we hope you return soon.-Hilton O'Hare team

10/10 – Hervorragend

Bhajanjit

Mit der Familie und kleinen Kindern gereist, Mit der Familie gereist
Gut: Sauberkeit und Ausstattung
Verbesserungswürdig: Personal & Service
Pretty bad front desk service, lots of typing and an incredulous look. Need better software to help the front desk, clearly the personnel were nice but not well trained. I spent over 30 minutes checking in, with the check in person typing furiously and staring at a screen and getting frustrated at whatever she saw on the screen. Not the first time this has happened to me. TIme for AI? Please clean up.
Aufenthalt von 1 Nacht im April 2024
Antwort von General Manager am 10. Apr. 2024
Dear Bhajanjit,Thank you for your review. Based on your perfect rating, it seems you enjoyed your overall experience. That said, we apologize for the inconvenience you encountered at the front desk. We'll be sure to discuss your concerns with our team to ensure our high standards of hospitality are being met. It was a pleasure having you here, and we hope you will give us another chance to change your perceptions down the line. -Hilton O'Hare team

6/10 – Okay

William

Gut: Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im April 2024

8/10 – Gut

Yuta

Geschäftlich gereist
Gut: Sauberkeit und Ausstattung
This hotel is the nearest from the airport
Aufenthalt von 1 Nacht im März 2024
Antwort von General Manager am 3. Apr. 2024
Dear Yuta,Thank you for sharing your experience! We're glad to hear that our hotel's proximity to the airport was convenient for you. Our team is committed to providing a seamless experience for our guests, and we hope to have the pleasure of welcoming you back!-Hilton O'Hare team

10/10 – Hervorragend

Steve

Aufenthalt von 1 Nacht im März 2024

8/10 – Gut

Chad

Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im März 2024

10/10 – Hervorragend

Daryl

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Very quiet - Even at ORD, there was no noise in the room. Very convenient location on a late night flight back to Chicago before a long drive up north.
Aufenthalt von 1 Nacht im März 2024
Antwort von General Manager am 31. März 2024
Dear Daryl,Thank you for choosing Hilton Chicago O'Hare Airport and for sharing your delightful review. We are thrilled to know our great location and peaceful accommodations are exactly what you needed before your long drive north. It would be an honor to welcome you back on future trips to the area.-Hilton O'Hare team

10/10 – Hervorragend

Laura

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Convenient for traveling
Aufenthalt von 1 Nacht im März 2024
Antwort von General Manager am 28. März 2024
Dear Laura,Thank you for choosing to stay at Hilton Chicago O'Hare Airport. Travelers appreciate the convenience of our location in the middle of O'Hare International Airport! We hope to welcome you back. -Hilton O'Hare team

10/10 – Hervorragend

Joanna Marie

Gut: Sauberkeit und Zustand der Unterkunft
Aufenthalt von 1 Nacht im März 2024

6/10 – Okay

Robert

Geschäftlich gereist
Gut: Sauberkeit und Personal & Service
The hotel was very expensive for being a small room ($339 with taxes included) and the shower had very little water pressure and the bed was subpar. The room felt kind of depressing. There were no extra frills to speak of either. I would definitely not choose this property again.
Aufenthalt von 1 Nacht im März 2024
Antwort von General Manager am 28. März 2024
Dear Robert,It saddens us to hear that you did not have an ideal experience. We are sorry we did not meet your expectations. We will discuss your review with both housekeeping and maintenance. We apologize for any misunderstanding that occurred during your stay. Your feedback is appreciated, and our team considers it an opportunity to continually improve. -Hilton O'Hare team

10/10 – Hervorragend

Kathryn

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 3 Nächten im März 2024