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Bewertungen von Kimpton Gray Hotel, an IHG Hotel

4.5 out of 5
Kimpton Gray Hotel, an IHG Hotel
122 West Monroe Street, Chicago, IL

Bewertungen

9.4

Aussergewöhnlich

770 von insgesamt 1000 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
150 von insgesamt 1000 Gästebewertungen haben eine Bewertung von 8 - Gut" "
42 von insgesamt 1000 Gästebewertungen haben eine Bewertung von 6 - Okay" "
27 von insgesamt 1000 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
11 von insgesamt 1000 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

9.6/10

Sauberkeit

9.6/10

Personal & Service

9.0/10

Ausstattung

9.6/10

Zustand der Unterkunft

9.2/10

Umweltfreundlichkeit

Bewertungen

10/10 – Hervorragend

Bettina

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 2 Nächten im Juli 2019
Antwort von Alexis am 5. Aug. 2019
Bettina, Thank you for taking the time to write this review

10/10 – Hervorragend

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Juli 2019
Antwort von The Gray am 17. Juli 2019
Thanks for staying with us. We appreciate your feedback!

10/10 – Hervorragend

Alexis

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Everything was great! They didn’t direct us well for the location of the parking garage. That was my only complaint.
Aufenthalt von 2 Nächten im April 2024
Antwort von Roderica - Assistant Front Office Manager am 29. Apr. 2024
Thank you so much for the great review Alexis!! My apologies for dropping the ball and not providing details on the parking garage. But we hope to see you again soon!

8/10 – Gut

Erika

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Love staying at the Kimpton chain. Property was beautiful, rooms were spacious maybe a little dated but overall excellent stay!
Aufenthalt von 2 Nächten im April 2024
Antwort von Roderica - Assistant Front Office Manager am 29. Apr. 2024
Thank you so much for the awesome review Erika!! We look forward to your next stay and the opportunity to earn a 5 out of 5!!

10/10 – Hervorragend

Jessica Pearl

Gut: Sauberkeit und Personal & Service
Aufenthalt von 4 Nächten im April 2024
Antwort von Roderica - Assistant Front Office Manager am 29. Apr. 2024
Thank you so much for the great review Jessica! We look forward to hosting you again in the future!

6/10 – Okay

Lisa

Mit einer Gruppe gereist
Gut: Ausstattung und Zustand der Unterkunft
Great amenities within the lobby, however, rooms could use an upgrade; despite the quaint theme.
Aufenthalt von 3 Nächten im April 2024
Antwort von Kimpton Gray Front Desk am 19. Apr. 2024
Thank you for staying with us. We are glad that you enjoyed your stay for most part. We will be happy to provide a different room type if you plan a future visit.

10/10 – Hervorragend

Alexis

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im April 2024
Antwort von Roderica - Assistant Front Office Manager am 22. Apr. 2024
Thank you so much for the great review Alexis!! We look forward to your next stay!

10/10 – Hervorragend

Alexis

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great stay! Love the social hour, complimentary wine is a plus.
Aufenthalt von 1 Nacht im April 2024
Antwort von Kimpton Gray Front Desk am 17. Apr. 2024
Thank you for staying with us. We are thrilled that it was a 5-star experience.

10/10 – Hervorragend

Leanna

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The hotel is clean and pretty. The smell is very pleasant, like expensive roses. There is free water infused with fruit near the check in desk that was always readily available as well as coffee and hot chocolate in the morning (all free of charge). There is also a restaurant located in the first floor that has very reasonable prices with good portion sizes. Shops, restaurants, and drug stores are all within a 5-10 minute ish walking radius. The trump tower and art museum is also within walking distance. There were protests in the area (downtown) but that didn’t take away from the experience. I would stay here again.
Antwort von Kimpton Gray Front Desk am 17. Apr. 2024
Thank you for staying with us. We are thrilled that it was a 5-star experience. We look forward to hosting you again.

10/10 – Hervorragend

catrin

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Perfect hotel in a great accessible area. Staff and service and room couldn’t have been better
Aufenthalt von 1 Nacht im April 2024
Antwort von Roderica - Assistant Front Office Manager am 14. Apr. 2024
Thank you so much for the kind words regarding our property and staff Catrin! I'm happy that you had a wonderful experience during your stay with us! We hope to see you again soon!

10/10 – Hervorragend

griselda

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
We were able to check in earlier and check out later. Lots to do within a 20 minute walk. Customer service was excellent. Very nice and clean. Additionally, we needed some indigent items and they were provided to us. Will definitely stay here again.
Aufenthalt von 3 Nächten im April 2024
Antwort von Roderica - Assistant Front Office Manager am 14. Apr. 2024
Thank you so much for the great review Griselda! I'm glad we were able to accommodate an early check-in and late checkout for you! We look forward to hosting you during your next stay in Chicago!

10/10 – Hervorragend

claudia

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great hotel 10/10
Aufenthalt von 2 Nächten im März 2024
Antwort von Roderica - Assistant Front Office Manager am 7. Apr. 2024
Wow! Thank you so much for the great review Claudia! We are so honored to have earned a 5 out of 5! Please join us again during your next stay in Chicago!

10/10 – Hervorragend

Rebekah

Gut: Personal & Service
Aufenthalt von 1 Nacht im April 2024
Antwort von Alexis am 3. Apr. 2024
Thanks for the review Rebekah!

10/10 – Hervorragend

Preetjit

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Hotel was very clean and beautiful. Ambience was great! Social hour & morning tea/coffee bar was awesome!
Aufenthalt von 1 Nacht im März 2024
Antwort von Alexis am 3. Apr. 2024
Thanks for the review Preetjit! so thrilled to hear you enjoyed your stay and was able to enjoy social hour too!

10/10 – Hervorragend

Larisa

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
10/10 !
Aufenthalt von 1 Nacht im März 2024
Antwort von Alexis am 3. Apr. 2024
Thanks for the review Larisa!

10/10 – Hervorragend

Gabriel

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Thank you for the free stay.
Aufenthalt von 1 Nacht im März 2024
Antwort von Kimpton Gray Front Desk am 30. März 2024
We are thrilled that you enjoyed your stay with us and that it was a 5-star experience. We look forward to seeing you again.

10/10 – Hervorragend

Britanni

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Staff was friendly, room was clean. I enjoyed my stay!
Aufenthalt von 1 Nacht im März 2024
Antwort von Kimpton Gray Front Desk am 30. März 2024
We are thrilled that you enjoyed your stay with us and that it was a 5-star experience. We look forward to seeing you again.

10/10 – Hervorragend

Jane

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im März 2024
Antwort von Kimpton Gray Front Desk am 30. März 2024
We are thrilled that you enjoyed your stay with us and that it was a 5-star experience. We look forward to seeing you again.

10/10 – Hervorragend

Taylor

Aufenthalt von 1 Nacht im März 2024
Antwort von Roderica - Assistant Front Office Manager am 14. Apr. 2024
Thank you so much for the awesome review Taylor! We look forward to hosting you during your next stay in Chicago!

10/10 – Hervorragend

Chelsea

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Great place for a night getaway. A little pricey but worth it. IMO
Aufenthalt von 1 Nacht im März 2024
Antwort von Alexis am 25. März 2024
Thanks for the review Chelsea! So thrilled to hear you enjoyed your stay!

10/10 – Hervorragend

Patricia

Aufenthalt von 1 Nacht im März 2024
Antwort von Roderica - Assistant Front Office Manager am 7. Apr. 2024
Thank you so much for the review Patricia! We are so honored to have earned a 5 out of 5! We look forward to hosting you again soon!

10/10 – Hervorragend

Rachael

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Of course it was a lovely Kimpton property per usual but the staff was so friendly and kind. Thank you guys!
Aufenthalt von 1 Nacht im März 2024
Antwort von Alexis am 18. März 2024
Thanks Rachael for the kind words! Hope to host you again soon

10/10 – Hervorragend

Kendall

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
I knew a Kimpton concept was great, but this one took it up a notch! Daily texts asking if everything was up to standards, providing anything we failed to pack and the cute pre-packed ice was amazing! I loved the location, staff and amenities!
Aufenthalt von 3 Nächten im März 2024
Antwort von Kimpton Gray Front Desk am 13. März 2024
Thank you for staying with us. We are thrilled that it was a 5-star experience. We look forward to seeing you again!

8/10 – Gut

Kayla

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
My biggest problem was no free wifi
Aufenthalt von 1 Nacht im März 2024
Antwort von Roderica - Assistant Front Office Manager am 11. März 2024
Thank you so much for taking the time to tell us about your experience. We truly are honored to have earned a 4 out of 5! And if you join IHG One rewards you can get complimentary wifi at all IHG hotels!

10/10 – Hervorragend

Ted

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Beautiful property! Right in the heart of Chicago within walking distance of restaurants & shops. Will definitely stay again.
Aufenthalt von 1 Nacht im März 2024
Antwort von Roderica - Assistant Front Office Manager am 11. März 2024
Thank you so much for the great review Ted! We truly are honored to have earned a 5 out of 5! We look forward to hosting you again in the future!

10/10 – Hervorragend

Courtney

Aufenthalt von 1 Nacht im März 2024
Antwort von Alexis am 3. Apr. 2024
Thanks for the review courtney!

10/10 – Hervorragend

Wanda

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Nice hotel with clean and spacious room. The hotel itself is very quiet with the occasional street noise from the windows on a lower floor, understandable being in the middle of the city. Very close to train station, food, convenient stores.
Aufenthalt von 3 Nächten im Februar 2024
Antwort von Alexis am 5. März 2024
Thanks for the review Wanda! So thrilled to hear you enjoyed your stay and was able to experience Chicago!

10/10 – Hervorragend

Benjamin

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Very nice place
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Kimpton Gray Front Desk am 25. Feb. 2024
Thank you for staying with us. We are happy to know that it was a 5/5 experience! We look forward to an opportunity to host you again.

10/10 – Hervorragend

Melissa

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Excellent service. Clean, modern, classy rooms. The hotel is just lovely.
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Alexis am 19. Feb. 2024
Thanks for the review Melissa! So glad to hear you enjoyed your stay and was able to experience the Gray! Hope to host you again soon

6/10 – Okay

Shireen, Bowie

Gut: Sauberkeit und Zustand der Unterkunft
Hotel was nice, but room was close to elevators and lots of noise and acoustics were not good. Also quite expensive room and did not allow for a late check out and only gave us 30 min. Also at check in-made us wait when then person behind the check in did not greet us or tell us she would be with us in a bit, awkward and not good customer service
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Alexis am 19. Feb. 2024
Hi Shireen, Thanks for the review and comments. We will be sure to review with the team and be sure that does not happen again. Hope you find your self in Chicago again soon and give us a second chance.

10/10 – Hervorragend

Shilesh

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great hotel for business travel in particular. Really liked the staff and the gym was great. Nice, clean and spacious rooms!
Aufenthalt von 2 Nächten im Februar 2024
Antwort von Roderica - Assistant Front Office Manager am 13. Feb. 2024
Thank you so much for the great review Shilesh! We are so honored to have earned a 5 out of 5! We look forward to hosting you during your next stay in Chicago!

8/10 – Gut

Maurice

Mit dem Partner gereist
Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
Need bench in shower
Aufenthalt von 2 Nächten im Februar 2024
Antwort von Roderica - Assistant Front Office Manager am 13. Feb. 2024
Thank you so much for taking the time to tell us about your experience Maurice! We greatly appreciate it. We look forward to the chance to host you again and earn a 5 out of 5 next time!

10/10 – Hervorragend

Noelle

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Loved staying at the Kimpton Gray, beautiful restored property with several restaurants onsite. Very clean, friendly & helpful staff
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Front Desk am 17. Feb. 2024
Hello Noella, We appreciate your feedback and are delighted to know you enjoyed your stay with us. We hope to see you again soon.

10/10 – Hervorragend

Camila

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
I would love to stay at the hotel again.
Aufenthalt von 2 Nächten im Februar 2024
Antwort von Kimpton Gray Front Desk am 5. Feb. 2024
Thank you for staying at the Gray! It was a pleasure having you with us and we look forward to an opportunity to serve you again in the future!

10/10 – Hervorragend

Megan

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Staff was incredibly helpful and welcoming!
Aufenthalt von 4 Nächten im Januar 2024
Antwort von Kimpton Gray Front Desk am 5. Feb. 2024
Thank you for staying with us and for your kind words. It was a pleasure having you with us. We look forward to an opportunity to host your visit again.

10/10 – Hervorragend

Imani

Aufenthalt von 1 Nacht im Januar 2024
Antwort von Alexis am 30. Jan. 2024
Thanks for the review Imani! We are so thrilled to hear you enjoyed your stay!

6/10 – Okay

Jorden

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Overall, the hotel was nice and we liked the bar staff. The front desk person who checked us in was friendly but I’m a little surprised that it was impossible to get some coffee past 6pm on a Saturday. The sign in my bathroom said they can bring you a coffee maker- but the front desk person told us that there was no way. I’m just not sure why I spent so much money for a night stay if I can’t even get a coffee maker, cheaper hotels have them? I’m sort of not convinced that it would be worth the money to book a hotel like this again, you’re really not getting much beyond a slightly nicer, but still outdated environment and overpriced drinks / limited food options.
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Alexis am 29. Jan. 2024
Good Morning Jorden, I first off want to apologize for the lack of coffee delivery on a Saturday morning. We will be talking to the overnight team to be sure the communication will be delivered correctly. We are so sorry, we have these items available and will work on training. Please reach out to me if you choose to stay in Chicago, we would love to make it right for next time.

8/10 – Gut

David

Aufenthalt von 2 Nächten im Januar 2024
Antwort von Alexis am 29. Jan. 2024
Thanks for the review David! Hope to host you agian soon and hope to get a 10/10 next time!

10/10 – Hervorragend

James

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Great hotel for a weekend downtown.
Outstanding hotel all around and a great restaurant on the roof. Lobby bar has a 5pm social hour, and the room with soaking tub was perfect for a cold weather recharge. Will be back.
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Alexis am 29. Jan. 2024
Thanks for the review James, So thrilled to hear you enjoyed your stay and was able to experience Chicago! The social hour is always a great hit! Who doesn't love a drink at 5pm! Can't wait to host you again soon!

10/10 – Hervorragend

Jenell

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Front Desk am 21. Jan. 2024
Hello Jenell,Thank you for choosing the Kimpton Gray, we are happy you enjoyed your stay

10/10 – Hervorragend

David

Aufenthalt von 1 Nacht im Januar 2024
Antwort von Front Desk am 21. Jan. 2024
Hello David,Thank you for your stay! We are happy to hear that you enjoyed your stay. We hope to see you again soon

10/10 – Hervorragend

Larryce

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Our stay here was Amazing. Will definitely return
Aufenthalt von 3 Nächten im Januar 2024
Antwort von Front Desk am 21. Jan. 2024
Hello Larryce,We are thrilled to hear you had an amazing experience with us. We hope to see you again

10/10 – Hervorragend

Sara

Mit dem Partner gereist, Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Front Desk am 21. Jan. 2024
Hi Sara,We are happy to hear you had a great experience with us. Please visit us soon

10/10 – Hervorragend

Arielle, london

Geschäftlich gereist, Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Stunning hotel, rooms are a really big size, the decor of the building is so beautiful and such a great area to walk around from. Would highly recommend x
Aufenthalt von 2 Nächten im Dezember 2023
Antwort von Front Desk am 8. Jan. 2024
Hi Arielle, Thank you for choosing the Kimpton Gray. We are very happy you loved the property. We hope to see you soon. Happy New Years

10/10 – Hervorragend

carmela

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
My husband, my boys and I spent two nights for New Years Eve including our pug, Arnie! EVERYTHING WAS AWSOME!!
Aufenthalt von 2 Nächten im Dezember 2023
Antwort von Front Desk am 8. Jan. 2024
Hello Carmela, Happy New years to you and your family. Thank you so much for your feedback please bring the pug back :)

10/10 – Hervorragend

Kevin

Aufenthalt von 1 Nacht im Januar 2024
Antwort von Front Desk am 8. Jan. 2024
Hi Kevin,Thank you for your feedback, we are happy you enjoyed your stay. Happy New Years

10/10 – Hervorragend

Jigerjit

Aufenthalt von 1 Nacht im Januar 2024
Antwort von Alexis am 29. Jan. 2024
Thanks for the review and so glad you had a great time! Hope to host you again soon!

10/10 – Hervorragend

Michael

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Front Desk am 8. Jan. 2024
Thank you for choosing the Kimpton Gray :) We hope to see you soon

10/10 – Hervorragend

Sheryhann

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
The staff was wonderful. The hotel is very well located. I red things about the staff being rude but I had a COMPLETE different experience. I had a deep soaking bathtub which was the highlight of my stay. They always offered tea, coffee in the morning. Presentation was very warming and welcoming. Great choice. Especially for the bath ! I used it everyday.
Aufenthalt von 8 Nächten im Dezember 2023
Antwort von Kimpton Gray Front Desk am 6. Jan. 2024
Thank you for staying with us. We are thrilled that you enjoyed your stay with us--the comfort of our guests is our utmost priority. We are glad that our staff provided a 10-star experience during your stay. We hope to host your visit again soon.

8/10 – Gut

Eva

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
While I was there, the iron outlet went out when I tried to use it. It’s a safety hazard and hope they get the their outlets updated
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Kimpton Gray Front Desk am 6. Jan. 2024
Thank you for staying with us and for taking the time to write a review. We are thrilled that you enjoyed your stay with us for the most part. We already notified engineering regarding the outlet, thank you for letting us know. We hope for an opportunity to host your visit again.