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Avis sur Tru by Hilton Naperville Chicago

2.5 out of 5
Tru by Hilton Naperville Chicago
1809 WEST DIEHL RD, Naperville, IL

Avis

8,8

Excellent

Note des voyageurs de 10 (Excellent), d’après 208 avis sur 323." "
Note des voyageurs de 8 (Bien), d’après 58 avis sur 323." "
Note des voyageurs de 6 (Satisfaisant), d’après 30 avis sur 323." "
Note des voyageurs de 4 (Médiocre), d’après 10 avis sur 323." "
Note des voyageurs de 2 (Horrible), d’après 17 avis sur 323." "

9,4/10

Propreté

9,2/10

Personnel et service

8,8/10

Équipements

9,2/10

Infrastructures et conditions de l’hébergement

9,2/10

Écoresponsabilité

Avis

10/10 Excellent

Eric

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Perfect to relax and enjoy shopping
Séjour de 1 nuit en octobre 2023
Réponse de Hotel Management le 13 oct. 2023
Thank you so much for the kind words and nice rating. We truly appreciate it and look forward to seeing you in the near future. Have a wonderful rest of the week.

8/10 Bien

Edward

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Good 3-night stay; however, the rooms don't have a coffee pot and the first morning I went down to the "24-7" coffee in the lobby at 5am and the coffee in the urn was tepid.
Séjour de 3 nuits en mai 2024

10/10 Excellent

Larry

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Like: clean, safe, staff helpful and courteous. Dislike: none
Séjour de 1 nuit en mai 2024

10/10 Excellent

yolima

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I like the ambience, the staff was super and attentive, the breakfast was great.
Séjour de 1 nuit en mai 2024

10/10 Excellent

Veronica

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The decor is so cute! The beds are so comfortable. Breakfast hours later than usual hotels which was very exviting. The only problem I experienced was there were hairs all over the bathroom still and I had to clean them up myself. Other than that, it was one of the best hotel stays I've had!
Séjour de 1 nuit en mai 2024

8/10 Bien

arthur

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en avril 2024

10/10 Excellent

Nicodamo

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Amazing room, great staff
Séjour de 1 nuit en mai 2024
Réponse de Hotel Management le 7 mai 2024
Thank you for the kind words and rating regarding your stay. We look forward to seeing you again. Have a wonderful rest of the week.

6/10 Satisfaisant

Yuan

Voyage en famille
Les points forts : Propreté et personnel et service
Overall good value. The bed is not firm enough for me. The air conditioner cannot maintain a temperature without switching heat or cool mode. Kinda annoying
Séjour de 1 nuit en avril 2024
Réponse de Hotel Management le 7 mai 2024
Thank you for the kind words and rating regarding your stay. We look forward to seeing you again. Have a wonderful rest of the week.

6/10 Satisfaisant

Timothy

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
2 bathrooms, a bedroom, a living room, and no microwave
Séjour de 2 nuits en avril 2024
Réponse de Hotel Management le 7 mai 2024
Thank you for the kind words and rating regarding your stay. We look forward to seeing you again. Have a wonderful rest of the week.

6/10 Satisfaisant

Ted

Voyage en couple
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Équipements
The fire alarm went off around 9:15 pm and no staff members were around to direct us out of the building. After around 20 minutes the fire department arrived and the alarm was cut off. Still no personnel of the hotel came out to tell us everything was ok and we could go back in. Also very sparse room ammenities. No cups or glasses in the bathroom for example.
Séjour de 1 nuit en avril 2024
Réponse de Hotel Management le 7 mai 2024
I am sorry you did not have a favorable experience while staying with us. I shared your feedback with the team. Thank you again for the online review and hope you have a wonderful rest of the day.

8/10 Bien

Paresh

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Cleanliness
Séjour de 1 nuit en avril 2024
Réponse de Hotel Management le 7 mai 2024
Thank you for the kind words and rating regarding your stay. We look forward to seeing you again. Have a wonderful rest of the week.

10/10 Excellent

Nathaniel

Voyage en groupe, Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Came in late in the evening after a conference, check-in was a breeze. Room was clean and didn’t smell, beds were very comfortable, breakfast was on par with expectations.
Séjour de 1 nuit en avril 2024
Réponse de Hotel Management le 7 mai 2024
Thank you for the kind words and rating regarding your stay. We look forward to seeing you again. Have a wonderful rest of the week.

2/10 Horrible

Heather

Voyage en couple
Les points faibles : Personnel et service
Someone else checked into our room, and then staff gave us another room that was occupied
Séjour de 2 nuits en avril 2024
Réponse de Hotel Managment le 30 avr. 2024
I am sorry you didn't have a favorable experience while staying with us. I will share your feedback with the management team. I hope you have a wonderful rest of the week.

10/10 Excellent

LaVerne

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Love the hotel, clean bright , friendly staff
Séjour de 1 nuit en avril 2024
Réponse de Hotel Management le 30 avr. 2024
Thank you for the kind words and rating regarding your stay with us. I hope you have a wonderful rest of the week.

10/10 Excellent

Jeff

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff is always friendly and know there guests by name.
Séjour de 4 nuits en avril 2024
Réponse de Hotel Management le 30 avr. 2024
Thank you for the kind words and rating regarding your stay with us. I hope you have a wonderful rest of the week.

10/10 Excellent

Nina

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
My favorite part was the free breakfast. So many good options
Séjour de 1 nuit en mars 2024
Réponse de Hotel Management le 30 avr. 2024
Thank you for the kind words and rating regarding your stay with us. I hope you have a wonderful rest of the week.

10/10 Excellent

Nilam

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en avril 2024
Réponse de Hotel Management le 30 avr. 2024
Thank you for the kind words and rating regarding your stay with us. I hope you have a wonderful rest of the week.

8/10 Bien

Stacy

Séjour de 1 nuit en avril 2024
Réponse de Hotel Management le 7 mai 2024
Thank you for the kind words and rating regarding your stay. We look forward to seeing you again. Have a wonderful rest of the week.

6/10 Satisfaisant

Ruselle

Voyage en groupe
Les points forts : Propreté et personnel et service
Les points faibles : Équipements
There was no internet and tv connection for the whole duration of our stay due to the storm, they were not able to fix it. It was hard especially if your connection is just limited and you are trying to book museum passes and such.
Séjour de 2 nuits en mars 2024
Réponse de Hotel Management le 9 avr. 2024
We are truly sorry there was a storm and that lighting struck the building and shorted out some of our equipment. We have since fixed the issues. Once again truly sorry for the inconvenience.

10/10 Excellent

Candice

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great stay, great breakfast, no issues!
Séjour de 3 nuits en avril 2024
Réponse de Hotel Managment le 30 avr. 2024
Thank you for the kind words and rating regarding your stay with us. I hope you have a wonderful rest of the week.

4/10 Médiocre

Terrence

Voyage d’affaires
Les points faibles : Infrastructures et conditions de l’hébergement
Internet service and no microwave in room.
Séjour de 6 nuits en mars 2024
Réponse de Hotel Management le 9 avr. 2024
We are truly sorry there was a storm and that lighting struck the building and shorted out some of our equipment. We have since fixed the issues. Once again truly sorry for the inconvenience.

6/10 Satisfaisant

Jay

Les points forts : Infrastructures et conditions de l’hébergement
Séjour de 3 nuits en mars 2024
Réponse de Hotel Management le 9 avr. 2024
Thank you so much for the kind rating we truly appreciate it. We look forward to seeing you again in the near future. Have a wonderful rest of the week.

2/10 Horrible

David

Séjour de 1 nuit en avril 2024
Réponse de Hotel Management le 30 avr. 2024
I am sorry you didn't have a favorable experience while staying with us. I will share your feedback with the management team. I hope you have a wonderful rest of the week.

2/10 Horrible

Timothy, Schaumburg

Les points faibles : Propreté et infrastructures et conditions de l’hébergement
This property was over priced and due to a storm they had no wi-if or tv services (which is all they boast about). They put me in a room that didn’t have working heat and so k had to change rooms to a smaller room. There was very little room to move around with our bags and nothing to do because nothing worked.
Séjour de 1 nuit en avril 2024
Réponse de Hotel Management le 9 avr. 2024
We are truly sorry there was a storm and that lighting struck the building and shorted out some of our equipment. We have since fixed the issues. Once again truly sorry for the inconvenience.

10/10 Excellent

Jaquida

Les points forts : Propreté
Séjour de 1 nuit en mars 2024
Réponse de Hotel Management le 9 avr. 2024
Thank you so much for the kind rating we truly appreciate it. We look forward to seeing you again in the near future. Have a wonderful rest of the week.

6/10 Satisfaisant

Jackie, Davenport

Voyage en couple
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Équipements
Nice hotel but during my stay there was a thunderstorm where lightning struck and we lost power to the TV, air conditioning unit, the refrigerator compressor blew and we had no hot water the next morning. We asked to be moved into a different room but due to the computer System being down they were Not allowed Pretty unfortunate when you spend $120 a night and you lose all these amenities and there isn’t a back up plan to accommodate their customers. This happened at 2:30 in the morning and they had only one gentleman working who remained very professional And was as helpful as he could be But still very Frustrating for all involved. Staffing all around excellent but service should be more accommodating in times like this
Séjour de 1 nuit en mars 2024
Réponse de Hotel Management le 9 avr. 2024
We are truly sorry there was a storm and that lighting struck the building and shorted out some of our equipment. We have since fixed the issues. Once again truly sorry for the inconvenience.

6/10 Satisfaisant

Jason

Séjour de 1 nuit en mars 2024
Réponse de Hotel Management le 30 avr. 2024
Thank you for the kind words and rating regarding your stay with us. I hope you have a wonderful rest of the week.

10/10 Excellent

Liston

Les points forts : Équipements
The check in and check out staff were really nice and the process was straight forward. Cozy room and had a great overall visit. Will definitely be back.
Séjour de 1 nuit en mars 2024
Réponse de Hotel Management le 9 avr. 2024
Thank you so much for the kind rating we truly appreciate it. We look forward to seeing you again in the near future. Have a wonderful rest of the week.

2/10 Horrible

Carlos

Séjour de 1 nuit en mars 2024
Réponse de Hotel Managment le 30 avr. 2024
I am sorry you didn't have a favorable experience while staying with us. I will share your feedback with the management team. I hope you have a wonderful rest of the week.

10/10 Excellent

Megan

Les points forts : Propreté
Séjour de 1 nuit en mars 2024
Réponse de Hotel Management le 9 avr. 2024
Thank you so much for the kind rating we truly appreciate it. We look forward to seeing you again in the near future. Have a wonderful rest of the week.

8/10 Bien

Nicole

Voyage en famille, Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements
Hotel was decent for the price. The bed was semi comfortable and the room was nice. The only drawback was the sink wasn't working properly. We had to use the tub for hand washing, teeth brushing, and etc. The drain was completely closed! I was given the option to move rooms, but after unpacking and undressing I really didn't have the energy to.
Séjour de 1 nuit en mars 2024
Réponse de Hotel Management le 9 avr. 2024
Thank you so much for the kind rating we truly appreciate it. We look forward to seeing you again in the near future. Have a wonderful rest of the week.

8/10 Bien

Natalie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mars 2024
Réponse de Hotel Management le 25 mars 2024
Thank you for your online review. I hope you have a wonderful week.

10/10 Excellent

Rizzabelle

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I am from NYC and I stayed in this hotel during my short trip last week. This is by far one of my favorite hotels. Very clean and the staffs are very nice and friendly! Free coffee 24/7 is a plus. Overall, it was a great experience. Thank you!
Séjour de 2 nuits en mars 2024
Réponse de Hotel Management le 25 mars 2024
Thank you for your online review. I hope you have a wonderful week.

2/10 Horrible

carina

Voyage en couple
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Could not have a full night sleep you can hear everything upstairs next door bad experience
Séjour de 1 nuit en mars 2024
Réponse de Hotel Management le 25 mars 2024
I am sorry you did not have a favorable experience with your stay. I will share your feedback with the team. I hope you can give us another chance in the future. Have a wonderful week.

10/10 Excellent

Rebecca

Voyage en famille, Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Rooms were clean. Beds comfortable. Great Breakfast. Staff were helpful and welcoming.
Séjour de 2 nuits en mars 2024
Réponse de Hotel Management le 12 mars 2024
Thank you for the kind rating and words regarding your stay with us. We look forward to seeing you again. Have a wonderful rest of the week.

8/10 Bien

Jessica

Séjour de 2 nuits en mars 2024
Réponse de Hotel Management le 9 avr. 2024
Thank you so much for the kind rating we truly appreciate it. We look forward to seeing you again in the near future. Have a wonderful rest of the week.

8/10 Bien

Howard

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de Hotel Management le 12 mars 2024
Thank you for the kind rating and words regarding your stay with us. We look forward to seeing you again. Have a wonderful rest of the week.

10/10 Excellent

Stephen H.

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Clean, modern & convenient.
Séjour de 1 nuit en février 2024
Réponse de Hotel Management le 5 mars 2024
Thank you for your online review we truly do appreciate it. We hope you have a wonderful rest of the week.

10/10 Excellent

Muhid

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice
Séjour de 1 nuit en février 2024
Réponse de Hotel Management le 5 mars 2024
Thank you for your online review we truly do appreciate it. We hope you have a wonderful rest of the week.

6/10 Satisfaisant

Stephen

Les points forts : Propreté
Séjour de 4 nuits en février 2024
Réponse de Hotel Management le 5 mars 2024
Thank you for your online review we truly do appreciate it. We hope you have a wonderful rest of the week.

10/10 Excellent

Sherzod

Séjour de 2 nuits en février 2024
Réponse de Hotel Management le 25 mars 2024
Thank you for your online review. I hope you have a wonderful week.

10/10 Excellent

Jeffrey T

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Fantastic Staff
Séjour de 2 nuits en février 2024
Réponse de Hotel Management le 5 mars 2024
Thank you for your online review we truly do appreciate it. We hope you have a wonderful rest of the week.

2/10 Horrible

Bishop

Séjour de 1 nuit en février 2024
Réponse de Hotel Management le 25 mars 2024
I am sorry you did not have a favorable experience with your stay. I will share your feedback with the team. I hope you can give us another chance in the future. Have a wonderful week.

10/10 Excellent

Matthew Nicholas De

Les points forts : Équipements
Had a nice stay. Very good value.
Séjour de 5 nuits en février 2024
Réponse de Hotel Management le 5 mars 2024
Thank you for your online review we truly do appreciate it. We hope you have a wonderful rest of the week.

10/10 Excellent

Shokhrukh

Séjour de 3 nuits en février 2024
Réponse de Hotel Management le 5 mars 2024
Thank you for your online review we truly do appreciate it. We hope you have a wonderful rest of the week.

8/10 Bien

Kimberly

Voyage en famille, Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Les points faibles : Équipements
Very clean and big rooms. I didn’t like that they didn’t have any dresser drawers to put your stuff in and there were no closets just weird hooks on the wall and a tiny bar. No microwave or coffee makers in the room and none were even available. We were on the 4th floor and we had to go to the 1st floor to get ice or coffee. They had a choir group there and we never got to eat breakfast because it was so packed you couldn’t even walk into the lobby.
Séjour de 3 nuits en février 2024
Réponse de Hotel Management le 5 mars 2024
Thank you for your online review we truly do appreciate it. We hope you have a wonderful rest of the week.

10/10 Excellent

Ted

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very good budget hotel. Clean, neat tidy, no frills, but breakfast exceeded expectations.
Séjour de 1 nuit en février 2024
Réponse de Hotel Management le 5 mars 2024
Thank you for your online review we truly do appreciate it. We hope you have a wonderful rest of the week.

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Very nice stay.
It was a short stay, but enjoyable. The room was clean, and spacious. There was a pool table in the lobby and fun to play and have refreshments available. The area was convenient and beautiful as well.
Séjour de 1 nuit en février 2024
Réponse de Hotel Management le 5 mars 2024
Thank you for your online review we truly do appreciate it. We hope you have a wonderful rest of the week.

6/10 Satisfaisant

Samantha

Voyage en famille
Les points forts : Confort de la chambre
I absolutely love staying at Tru locations. I always have an amazing experience but this location is lacking the customer service and warmth welcoming feeling.
Séjour de 3 nuits en février 2024
Réponse de Hotel Management le 13 févr. 2024
I am sorry you didn't have a great experience. As you can see from most of our online reviews guests love our hotel. Hopefully, you can give us another chance in the near future.

10/10 Excellent

Debra

Voyage en couple
Les points forts : Équipements
Loved the bed and the shower. Quiet, location great. To get free breakfast and parking in Chicagoland for a lower rate is awesome! Shout out to Rita. Great customer service.
Séjour de 1 nuit en février 2024
Réponse de Hotel Management le 13 févr. 2024
Thank you so much for the kind words. We look forward to seeing you in the near future. Have a wonderful rest of the week.