2/10 – Ungenügend
Melissa C.
5. Aug. 2025
Verbesserungswürdig: Sauberkeit
DO NOT BOOK - not reliable
I would NOT book with this host. We reserved this apartment the day before our stay. The host reached out asking what time we planned to arrive. I responded that we weren't sure of our arrival time, but we would shoot for 3:00pm (the listed check in time).Around 3:15pm the day of our stay, I reached out to the host to let her know we were about 30 min away and I hadn't received the door code. About 15 min later, I received a phone call from a man asking for more information for our stay - that the property management needed to know our occupations. (I had already provided our names and ages, where we were from, and reason for our stay.) I gave him this information.After waiting around until about 4:00pm, I received a message from the host that she was cancelling our reservation due to a leak. We were left in Chicago with nowhere to stay and were forced to spend the next couple of hours looking for a place. It is very difficult to find a last minute place to stay in Chicago for a party of 6. We ended up driving 45 minutes to a hotel and our evening plans were ruined.The conduct of this host was unacceptable. If there really was a leak, why didn't they discover it at 11:00 when the previous renters checked out and the cleaners showed up? Why did they stall for an hour after check-in and then cancel? My guess is that they don't have adequate cleaning help and rather than taking down listings they can't fill, they'd rather leave people stranded.
Melissa C.
Aufenthalt von 1 Nacht im Juli 2025