Hello, we are sorry your stay with us feel below our standards. We would like to rectify this issue, and make sure this doesn't happen again in the future and will have housekeeping do a thorough walkthrough of the room you stayed in to identify any possible hiccups that might have arisen during your stay. If it's not an inconvenience to you we would love to hear from you directly about what could be improved. We you can give us another shot in the future and we can show you the excellent stay we know we can provide!

Dear Andrew,We appreciate all guest comments and are sorry to hear you didn't have a good time with us. Guests are always encouraged to share any issues with our staff, as we want to handle any matters that arise promptly, and we hope you'll consider giving us another chance to impress you on the road ahead.

We appreciate your feedback, and we are sorry to hear that you had issues with your room. We will be sure to use your feedback to look into how to better serve our guests!

Thank you for taking the time to leave us a review.

We appreciate your feedback, and are happy to hear you enjoyed your stay with us. We are committed to making this the best experience we can provide for all our guests and are, as we speak, making updates and improvements to our rooms that hopefully address your feedback. We are also sorry to hear about your neighbor situation our front desk would be more than happy to address that, in the future. We would love to have you stay with us again and show you we can provide an even better stay!

Thank you for taking the time to give us feedback on our property. We apologize for any inconvenience that you may have had during your stay with us, and we hope this does not discourage you from allowing us to provide you with a better stay in the future.

Thanks for the 5 star review! We would love to have you back anytime!

Hi Lawrence,As you know, we take claims of fraud seriously and this incident was reported to Chico PD immediately. The reporting officer reviewed the security camera footage independently and confirmed that the person to which the deposit was returned was, in fact, your guest. I also spoke with your guest directly on your room's line hours before checkout and can personally confirm that she was indeed present in your room, which is also corroborated by the security camera footage.As such, you violated the agreement that you signed at check-in, which clearly states: "NO VISITORS TO YOUR ROOM- Only the registered guest(s) listed on the guest registry below are allowed in the room. Violators will be required to check out, without a refund." No guests were listed on your agreement, although we did provide four fully blank spaces for you to enter this information. That being said, I recommend reaching out to your guest to whom the security deposit was returned as a courtesy.Have a lovely day.

Thank you for the review!

Thank you for taking the time to leave a review. We hope to see you again in the future!

We are sorry to hear that you did not have a pleasant experience staying with us. Cleanliness is a huge priority for our hotel and this most certainly does not sound like your room was up to our standard. The shower in your room has a unique way of turning on by pulling down the small ring on the faucet for the tub. This is uncommon so I understand why you would be confused, but had this been brought up while you were here our front desk clerk could have showed you. We also provide plugs for tubs per request. Please understand we take these reviews very seriously and your feedback will not be discarded. We hope you give us a chance to do better in the future.

Thank you for taking time to leave a review. These reviews help us find ways to better our establishment though we do apologize for any inconvenience to your stay. We hope to see you again in the future!

We appreciate your feedback and would to have you stay with us again!

Thank you for your stay.

Thank you for the feedback. We are pleased to see you enjoyed your stay. Hope to see you again in the future!

We are sorry to hear you did not enjoy your stay here. We hope that you give us a chance to make it up to you in the future.

Thank you for your stay.

Thank you for your stay

We are truly sorry that your stay wasn't up to your standards. The front desk was made aware of the leaking problem when she dropped the towels and extra pillows requested by you to your room , she then asked if she could move your room and you told her that it was fine you would stay in that room because it was only for one night, again we are truly apologetic that your stay wasn't up to your standards. We did however try to fix the situation and you decided to stay in the room until checkout.

Thank you for your stay.

Thank you for your review! We're glad that you enjoyed your stay.

Thank you for your stay

Thank you for the review we hope you enjoyed your stay.

Thank you for your feedback.

Thank you for the review we are always doing our best to go above and beyond for our guests.

We're sorry about the issues with your stay

We're glad that you enjoyed your stay. We can't wait for your next time staying with us.

Thank you so much for your review. We're glad that you enjoyed your stay.

Thank you for your stay .

Please accept our sincere apologies for the inconveniences you encountered with our accommodations. we are working very hard to improve are accommodations. Thank you for your feed back

Please accept our sincere apologies for the inconveniences you encountered with our accommodations. we are working very hard to improve are accommodations. Thank you for your feed back

Please accept our sincere apologies for the inconveniences you encountered with our accommodations. we are working very hard to improve are accommodations. Thank you for your feed back....

Thank you for your stay

We're sorry you had issues with your stay. We will let management know of the issues as we are always striving for improvement.

Dear Shane, We are very sorry that you had an unpleasant experience. My recommendation is that you please contact the front desk at the time of the noise so we can make sure to handle the issue. There is no way for us to know unless we are notified and then at that time we can make appropriate adjustments. We hope you will give us the chance to earn your business again in the future. Good day

Thank you for your stay.

Thank You

Thank You

Anonymous, Sorry you felt uncomfortable staying the night. We wished you would have said something to the front desk. We can't offer a refund because it was a say day reservation throw a 3rd party. If you have any more questions please fill free to call the hotel. Thank you for taking time and leaving a review.

Erasmo, Sorry about the breakfast. We hope to have it up and going by September.

Hello Ronald and Thank you for taking the time to give us your feedback. We are undergoing construction at this time but very soon, the location will be as good as new! We hope to see you again.

Kiley, Sorry you had unpleasant stay with us. Thank you taking time and leaving a review.

Asa, We are sorry you had unpleasant stay here. We get our sheets though a linen company that washing and dry them for us. We will bring this up to their attention about the sheets being dirty. Some of our rooms are still smoking rooms. Guest do smoke in non smoking sometime and we can't do anything about that. But once again we are sorry you had unpleasant stay here. Thank you for taking time and leaving a review.

Marcus, Thanks for the rating.