Dear Katrin,Thank you for taking your time to give us a 5-star rating. We hope that our gracious Thai hospitality made your vacation a memorable one.We look forward to welcoming you again to your home away from home on your next visit in Phuket.Warmest regards,Waraporn AngsupasirikulManager - Total Quality Management

Dear Corinne,Thank you for taking the time to post a review of your experience. We are glad that we were able to provide you with a good holiday experience.We look forward to your return soon. Warmest Regards,Waraporn AngsupasirikulManager - Total Quality Management

Dear Renate,Thank you for taking the time to share your feedback with us. We are delighted to hear that you had a wonderful experience with us and that you found our hotel to be great, with a beautiful beach and a feel-good atmosphere. We are also glad that you enjoyed our location, which offers a large area and good restaurants in the vicinity including Thai restaurant, Italian restaurant and beachfront bar. It's great to hear that you enjoyed all of facilities within walking distance. We appreciate your positive review and look forward to welcoming you back to our hotel soon. sincerelyLuca F DavanzatiHotel Manager

Dear Valued Guest,Thank you for taking your time to give us a review and kind words. Much appreciated your support to stay with us and we hope that you satisfied with our gracious hospitality.We look very much forward to welcoming you back to your home away from home in the nearest future. Have a great day! Yours, Dusit Thani Laguna Phuket Team

Dear Manuel, Thank you for taking the time to share your recent experience at the Dusit Thani Phuket with us. We are delighted to have you as our valued guest and thank you for giving us a great score! Thank you for recognizing our service teams who work hard to ensure professional yet friendly service to our guests. This is greatly appreciated. We Thank you for your patronage, we look forward to welcoming you to Dusit Thani Laguna Phuket, your second home in Thailand again. Sincerely, Luca Forges Davanzati Hotel Manager

Dear Oliver, Thank you for taking the time to share your recent experience at the Dusit Thani Phuket with us. Thank you so much for giving us a 10/10 score ! We are delighted to hear you liked our property location, our expansive park and amazing view of the Andaman Sea. Thank you for recognizing our housekeeping team for their efforts. We look forward to welcoming you to Dusit Thani Laguna Phuket, your second home in Thailand again. Sincerely, Luca Forges Davanzati Hotel Manager

Dear Thomas, Thank you for taking the time to share your recent experience at the Dusit Thani Phuket with us. We are delighted to have you as our valued guest and giving us a perfect score. We are very happy that you enjoyed our food and beverage offerings. As you had mentioned, some outlet was closed during low occupancy, however we are happy to inform you that our la Trattoria restaurant is now open with a new Italian menu for your next stay in Phuket. We have well noted your comment in regard to health and safety, we do follow all protocols mandated by the authorities. We Thank you for your patronage, we look forward to welcoming you to Dusit Thani Laguna Phuket, your second home in Thailand again. Sincerely, Luca Forges Davanzati Hotel Manager

Dear Khun Christian, warm greetings from Dusit Thani Laguna Phuket! Thank you for choosing us as your home away from home. We are happy to hear that you have a wonderful time during staying with us. We will share your kind words to our team accordingly. We look forward to welcoming you again on your next holidays. Have a great day! Graciously yours, Dusit Thani Laguna Phuket Team

Dear Khun Hanspeter Thank you very much for staying with us at Dusit Thani Laguna Phuket and for review us on Expedia.com. We are certainly concerned about the issues mentioned. Your valuable feedback, which helps us to focus on what is important to our guests. Please accept our apologies for the inconveniences caused, and rest be assured that immediate improvements will be put in place. Graciously your,

Dear Khun Otto Sawasdee krub, Warm Greetings from Dusit Thani Laguna Phuket! Thank you for choosing us as your home away from home and giving us a review on Expedia.com It is wonderful to hear that you are impressed with our resort location. I am sure our entire team has the great pleasure of assisting you as much as you have been enjoying your stay with us. Once again, thank you so much for choosing Dusit Thani Laguna Phuket. It has been an immense pleasure serving you. Graciously your,

Dear Mr. Neil Sawasdee krub, Warm Greetings from Dusit Thani Laguna Phuket! Thank you for choosing us as your home away from home and giving us a review on Expedia.com Thanks a lot for providing us with full score. I am sure our entire team has the great pleasure of assisting you as much as you have been enjoying your stay with us. Once again, thank you so much for choosing Dusit Thani Laguna Phuket. It has been an immense pleasure serving you. Graciously your,

Dear Mr. Perter Sawasdee krub, Warm Greetings from Dusit Thani Laguna Phuket! Thank you for choosing us as your home away from home and giving us a review on Expedia.com It is wonderful to hear that you are impressed with our resort location. I am sure our entire team has the great pleasure of assisting you as much as you have been enjoying your stay with us. Once again, thank you so much for choosing Dusit Thani Laguna Phuket. It has been an immense pleasure serving you. Graciously your,

Dear Mr. Anke Sawasdee krub, Warm Greetings from Dusit Thani Laguna Phuket! Thank you for choosing us as your home away from home and giving us a review on Expedia.com It is wonderful to hear that you are impressed with our resort location. I am sure our entire team has the great pleasure of assisting you as much as you have been enjoying your stay with us. Once again, thank you so much for choosing Dusit Thani Laguna Phuket. It has been an immense pleasure serving you. Graciously your,

Dear Guest Sawasdee krub, Warm Greetings from Dusit Thani Laguna Phuket! Thank you for choosing us as your home away from home and giving us a review on Expedia.com It is wonderful to hear that you are impressed with our resort location. I am sure our entire team has the great pleasure of assisting you as much as you have been enjoying your stay with us. Once again, thank you so much for choosing Dusit Thani Laguna Phuket. It has been an immense pleasure serving you. Graciously your,

DearAndreas, We very much appreciate you taking the time to write and share your experience with us. We have noted your feedback regarding the noise and outside area seem outdated and will look at ways to tackle some of the points you brought forward. Your comments are very much appreciated and I can assure you that the necessary corrective action has been taken to ensure this will get improve. It is our privilege to be of service to you and thank you once again for the feedback provided. Graciously your, Tunyarus Boonyaphet

Dear Khun Andreas Sawasdee Kha, Warm Greetings from Dusit Thani Laguna Phuket! Thank you for choosing us as your home away from home and giving us a review. Apologies to hear that your stay was effected by the outside noise from Angsana. Once again, thank you so much for choosing Dusit Thani Laguna Phuket. It has been an immense pleasure serving you. Graciously your,

Dear Guest Warm Greetings and thank you for sharing your experiences on your stay. Your feedback will assist us to continue improving our services. We are delighted that you had an excellent holiday. We believe in Thai Gracious hospitality and we are happy that you enjoyed the same. Hope to see you back again soon. Regards

Dear khun. Joana Warm Greetings and thank you for sharing your experiences on your stay. Your feedback will assist us to continue improving our services. We are delighted that you had an excellent holiday and hope to see you back again soon in our resort.

Dear Guest Warm Greetings and thank you for sharing your experiences on your stay. Your feedback will assist us to continue improving our services. We are delighted to know that you had an excellent holiday. Hope to see you back again soon

Dear Mr. Dieter Thanks a lot for taking time out and providing us with your feedback and we are really happy to know that you enjoyed your stay with us. Hope to see you soon Regards Izhar Mohsin Director Of Rooms

Dear Torsten Thanks a lot for proving us with your valuable feedback. We are really happy to know that you enjoyed your holidays with us and also understand that you liked the area and and yes we do have a lot of activity around for all age groups. With clean and pristine beach of Bang Tao the area becomes more beautiful. Regards Izhar Mohsin

Dear Torsten Thanks a lot for your feedback. We are really happy to know you had a relaxing and rejuvenating holiday and hope to see you back agian soon. Regards Izhar Moshin

Dear Tim It is very sad to hear that you didn't enjoy the stay in our resort and didn't like the rooms. We have already planned an renovation of the rooms, swimming pool and public area which is going to start this month and will last for 5 months. We will be upgrading our facilities so our guest have a better experience. I understand that your experience was not up to the mark and you would not return to our resort but i would like to still request you to come and provide us an opportunity to change your experience. Thanks a lot once again for taking time out and providing us with your valuable feedback Regards Izhar Mohsin Director Of Revenue Management

Dear Gerd Thanks a lot for taking time out and providing us with your feedback, we really appreciate the same. I am glad to hear that you liked our services as we believe in providing service with a smile and provide a real Thai experience. We already have a dress code policy in our resort but would surely look into the same and reinforce it again. Thanks a lot once again for the time and do let us know if we can be of any other help. Regards Izhar Mohsin Director Of Revenue Management

Dear Guest Thanks a lot for taking time out and providing feedback to us we really appreciate the same. It is really encouraging to know that you really enjoyed your stay in our resort and yes we do believe in going that extra mile to make our guest stay memorable and relaxing. This is what the real essence of "Thai Hospitality" is and this is also the "Thai Way of Living" Hope to see you back again soon Regards Izhar Mohsin Director Of Revenue Management

Dear Cornelia I will take this opportunity to thanks you for taking out time and giving us feedback about our resort. We are already planning to upgrade all the facility like guest rooms, restaurants, and other facilities in the resort in the coming year. This will be done to enhance guest experience in the resort. We had to do some emergency maintenance work in the resort which was not planned for and hence let me apologize to you regarding the same. Hope to see you back in the resort. Regards Izhar Mohsin Director Of Revenue Management

Dear Guest Please accept my sincere apology for the shortfall in service which is definitely not becoming of a property of this level and will personally look into this. It is our top priority to serve and help our return guest as our success is not complete without you. Thank you very much for your review as it gives us the opportunity to improve and once again sincerely apologize for the shortfall in service. Regards Izhar Mohsin Director of Revenue Management

Dear Susanne We really appreciate the time you have taken out to provide us with your review and score. We have once of the best location in Phuket tat is the Bang Tao beach which is pristine and serene. Hope to see you again to come and enjoy our beach Regards Izhar Mohsin Director of Revenue Management

Dear Guest Thanks a lot for proving us with your valuable feedback. We really appreciate the feedback provided adn I will look into the pictures on all online channels see if there are any discrepancies. Regarding the Live Music in Horizon Lounge, this year we do have a new band playing and this time it a 4 piece band. Hope to see you soon again and let us know if you like the new band. Regards Izhar Mohsin Director Of Revenue Management

Dear Hanspeter Thanks a lot for your feedback and the comments you have provided to us. We are really happy to know that you enjoyed your stay in our resort and liked the tropical feeling in the resort. We always plan enough beach chairs based on the occupancy of the resort to make sure that guests get beach chairs to relax and enjoy the sun shine. Hope to see you back again soon. Regards Izhar Mohsin Director Of Revenue Management