Außenbereich

Bewertungen von Holiday Inn Hotel & Suites Cincinnati - Eastgate, an IHG Hotel

3 out of 5

Bewertungen

8.2

Sehr gut

343 von insgesamt 721 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
205 von insgesamt 721 Gästebewertungen haben eine Bewertung von 8 - Gut" "
93 von insgesamt 721 Gästebewertungen haben eine Bewertung von 6 - Okay" "
49 von insgesamt 721 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
31 von insgesamt 721 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

8.4/10

Sauberkeit

8.8/10

Personal & Service

7.6/10

Ausstattung

8.0/10

Zustand der Unterkunft

8.0/10

Umweltfreundlichkeit

Bewertungen

8/10 – Gut

Doris

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
The room was nice and clean. The lady by area is very nice. The location of this property is not very good.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Hotel Manager am 20. Mai 2024
Dear Doris,Thank you for your feedback. We're glad to hear that you found your room nice and clean and that you had a positive interaction with our staff member. We apologize if the location of our property did not meet your expectations. We appreciate your understanding and hope to welcome you back for another pleasant stay.Sincerely, Hotel Manager

10/10 – Hervorragend

Sarah

Mit der Familie und kleinen Kindern gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Their pool and hot tube were amazing. Rooms are very important but when you have 4 crazy boys, pools are a must. They loved it and so did I.
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Hotel Manager am 13. Mai 2024
Dear Sarah,We're thrilled to hear that you and your boys enjoyed our pool and hot tub during your stay! Providing a fun and relaxing experience for our guests is important to us. We appreciate your positive feedback and are delighted that you had a great time with us. Thank you for choosing our hotel, and we look forward to welcoming you back for another enjoyable visit in the future.Sincerely, Hotel Manager

10/10 – Hervorragend

Julie, Aurora

Mit Haustieren gereist, Mit der Familie gereist
Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
Dog friendly
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Hotel Manager am 13. Mai 2024
Dear Julie,We're glad to hear that you appreciated our hotel's pet-friendly policy. Ensuring a comfortable stay for both you and your furry friend is important to us. If there are any specific ways we can further accommodate you and your pet during future visits, please don't hesitate to let us know. We look forward to welcoming you back for another pleasant stay.Sincerely, Hotel Manager

2/10 – Ungenügend

Ashley

Aufenthalt von 1 Nacht im April 2024
Antwort von Hotel Manager am 3. Mai 2024
Dear Ashley,It is disappointing to see that your stay was not satisfactory at our hotel. It would have been better if you could have specifically mentioned the key areas that bothered you so that we would have focussed on improving that. Anyway, your feedback is important to us and you can contact us any time to inform your concerns. Guest feedback is important to us for improvement. Looking forward to seeing you again. Sincerely, Hotel Manager

10/10 – Hervorragend

William

Aufenthalt von 1 Nacht im April 2024
Antwort von Hotel Manager am 29. Apr. 2024
Dear Guest,Thank you so much for your perfect rating! We're delighted that you had an exceptional experience during your stay with us. Your satisfaction is our top priority, and we appreciate your positive feedback. We look forward to hosting you again for another outstanding stay in the future.Sincerely, Hotel Manager

10/10 – Hervorragend

Nathaniel

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Very friendly staff, excellent service both at the reception desk and from McKenna, and just a pleasant stay. Rooms were quiet even with an engagement party and two sports events being held around the hotel.
Aufenthalt von 3 Nächten im April 2024
Antwort von Hotel Manager am 22. Apr. 2024
Dear Guest,Thank you for your kind feedback about your recent stay with us. We're thrilled to hear that you enjoyed the excellent service provided by our staff, especially McKenna and that you had a pleasant and quiet stay despite the events happening around the hotel. We appreciate your positive comments and look forward to welcoming you back for another enjoyable experience.Sincerely, Hotel Manager

10/10 – Hervorragend

Vicki

Gut: Sauberkeit und Personal & Service
Was not impressed with restaurant. Breakfast bar ok. But at 8:30am. Coffee was lukewarm at best so was the coffee in the lobby
Aufenthalt von 1 Nacht im April 2024
Antwort von Hotel Manager am 20. Apr. 2024
Dear Guest,Thank you for sharing your feedback about your recent experience at our hotel. We apologize for the issues you encountered with the restaurant and coffee service. Your comments are important to us, and we will address these concerns with our team to ensure improvements are made, particularly regarding the temperature of the coffee. We hope to welcome you again soon.Sincerely, Hotel Manager

10/10 – Hervorragend

Julie, Aurora

Mit Haustieren gereist, Mit der Familie gereist
Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
Nice hotel very convenient… and is pet friendly..
Aufenthalt von 1 Nacht im April 2024
Antwort von Hotel Manager am 9. Apr. 2024
Dear Julie,Thank you for your positive feedback! We're delighted to hear that you found our hotel nice, convenient, and pet-friendly. Providing a comfortable and accommodating experience for our guests, including their furry friends, is important to us. We appreciate your kind words and hope to welcome you back for another pleasant stay in the future.Sincerely, Hotel Manager

10/10 – Hervorragend

Laura

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
The staff was friendly, the hotel was clean.
Aufenthalt von 2 Nächten im April 2024
Antwort von Hotel Manager am 9. Apr. 2024
Dear Laura,Thank you for your kind words! We're pleased to hear that you found our staff friendly and our hotel clean. Providing excellent service and maintaining cleanliness are top priorities for us. We appreciate your feedback and hope to welcome you back for another enjoyable stay in the future.Sincerely, Hotel Manager

8/10 – Gut

Kareem

Gut: Sauberkeit und Personal & Service
The road noise is loud. For parking, there weren’t enough cameras in the back lot to make me feel safe to leave my vehicle there, making it inconvenient to get to my room. I liked the location proximity to my destination and the staff was very friendly.
Aufenthalt von 1 Nacht im März 2024
Antwort von Hotel Manager am 21. März 2024
Dear Guest,Thank you for sharing your feedback with us. We're pleased to know that you appreciated our staff's friendliness and the convenient location of our hotel. We apologize for any inconvenience caused by road noise and parking concerns. Rest assured, we will consider your comments as we strive to improve our services and facilities. We hope to have the opportunity to welcome you back for a more enjoyable stay in the future.Sincerely, Hotel Manager

10/10 – Hervorragend

Leanna

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Very friendly staff, and walking distance to the mall.
Aufenthalt von 4 Nächten im Februar 2024
Antwort von Hotel Manager am 28. Feb. 2024
Dear Leanna,Thank you for your positive feedback! We're delighted to hear that you found our staff very friendly and enjoyed the convenience of our location near the mall. We hope to welcome you back for another pleasant stay in the future.Sincerely, Hotel Manager

6/10 – Okay

John

Mit der Familie gereist
Ok, but unfortunate stay.
Room was dated. Very dirty carpet. Huge sticky dark stain in middle of floor. Comfortable bed. Unfortunate incident during/after stay. My 12 year old son accidentally forgot his money in the room when we checked out. He put it under a lamp for safe keeping, but being 12 years old walked out and forgot it. We went back to the hotel to see if housekeeping may have found it or to see if it was still there but it was gone. I know housekeeping could have easily mistaken this money for a tip, but it was a substantial amount to be mistaken for a tip. Lesson learned but still unfortunate.
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Hotel Manager am 21. Feb. 2024
Dear Guest,Thank you for sharing your feedback about your recent stay with us. We apologize for the condition of the room and the inconvenience you experienced. We take your concerns seriously and will address the cleanliness issues promptly.Regarding the incident with your son's money, we are truly sorry for any disappointment this may have caused. We understand the sentimental value, and we regret the inconvenience. Our team will be reminded to be extra cautious in handling personal items left in the room.We appreciate your understanding and hope to have the opportunity to welcome you back for a more positive experience in the future.Sincerely,Hotel Manager

10/10 – Hervorragend

Donna

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Adjacent restaurant was nice
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Hotel Manager am 21. Feb. 2024
Dear Guest,Thank you for your positive feedback about the adjacent restaurant. We're delighted to hear you enjoyed your dining experience. We look forward to welcoming you back for another pleasant stay in the future.Sincerely, Hotel Manager

10/10 – Hervorragend

Delbert

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Nice hotel for the price
Staff is professional and always willing to help. The rooms are a little dated and need better lighting but overall nice.
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Hotel Manager am 21. Feb. 2024
Dear Guest,Thank you for sharing your feedback with us. We appreciate your kind words about our professional and helpful staff. We also value your input regarding the room's lighting and dated appearance. Your comments are crucial as we continually strive to enhance our guest experience. We look forward to welcoming you back for another pleasant stay in the future.Sincerely, Hotel Manager

6/10 – Okay

Mouhamed

Verbesserungswürdig: Sauberkeit
There was dirt on the wall, the bathroom door was cracked
Aufenthalt von 2 Nächten im Januar 2024
Antwort von Hotel Manager am 21. Feb. 2024
Dear Guest,Thank you for bringing your concerns to our attention. We sincerely apologize for the issues you encountered during your stay, including the dirt on the wall and the cracked bathroom door. This does not reflect our usual standard of cleanliness and maintenance. Please be assured that we are addressing these matters promptly to ensure a more pleasant experience for our guests in the future. Your feedback is valuable, and we hope to have the opportunity to welcome you back for an improved stay.Sincerely, Hotel Manager

10/10 – Hervorragend

Christian

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Hotel Manager am 21. Feb. 2024
Dear Guest,I want to thank you for sharing such encouraging feedback by giving a 5-star.Your appreciation motivates us to strive harder to provide the best of services and excel in what we do. Providing great hospitality is our goal and something we take great pride in. We look forward to serving you again.Sincerely,Hotel Manager

10/10 – Hervorragend

Brian, New port richey

Geschäftlich gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Hotel Manager am 21. Feb. 2024
Dear Guest, Thanks for the stay and great feedback by giving us a 5-Star rating.It is really encouraging.We feel proud when we get such ratings and motivate us to serve better.Look forward to welcoming you again.Sincerely, Hotel Manager

2/10 – Ungenügend

Vernon

Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
Three different rooms! 1. Someone was already in the room 2.Moldy room 3. Broken chain, bed, while clean not finished! 4. Breakfest was good, but don’t try and take your coffee cup upstairs, serious issue Just recommend that maybe you should stay somewhere else! Will work in a pinch but not the best
Aufenthalt von 2 Nächten im Dezember 2023
Antwort von Hotel Manager am 21. Feb. 2024
Dear Guest,We sincerely apologize for the challenges you encountered during your stay. Your experience does not reflect our usual standards, and we are addressing these issues with our team to ensure improvements. We appreciate your feedback on breakfast and will strive to enhance our overall service. We understand your concerns and value your honesty. If you decide to give us another chance, we are committed to making your stay more comfortable.Sincerely, Hotel Manager

8/10 – Gut

Michael

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 2 Nächten im Dezember 2023
Antwort von Hotel Manager am 21. Feb. 2024
Dear Guest, Thank you for your valuable time to leave a rating on your stay at our hotel. If you can think of anything to bring our guest satisfaction score from 8 to 10, please be sure to let us know. We appreciate your business. Sincerely, Hotel Manager

8/10 – Gut

Samuel

Gut: Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Hotel Manager am 21. Feb. 2024
Dear Guest, Thank you so much for sharing your recent stay with us and for giving 4 out of 5. We are glad that you had a great time at our hotel and also zero complaints. We strive to provide our guests with the best service and the most comfortable stay. Kindly let us know if there are any suggestions for improvements. You are welcome again. Sincerely Hotel Manager

10/10 – Hervorragend

Greg

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Terrific Holiday Inn
Fantastic! It's an older hotel, but I've stayed there around Christmas every year fo about 5yrs now...sometimes with extended family, sometimes with just my kiddos...regardless, each time the service was impeccable, and the accommodations were top notch. Love the flexibility of a regular room up through a two bedroom suite. I've stayed in each variety, and they're all great. Staff has always accommodated any special requests with ease and aplomb.
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Hotel Manager am 21. Feb. 2024
Dear Guest,Thank you so much for your fantastic review! We're thrilled to hear that you have been choosing our hotel for your Christmas stays for the past 5 years. It's wonderful to know that you've enjoyed the impeccable service and top-notch accommodations each time. We're delighted that our range of room options, from regular rooms to two-bedroom suites, has provided the flexibility you need for your stays. Your kind words about our staff's ability to accommodate special requests with ease and aplomb mean a lot to us.We truly appreciate your loyalty, and we look forward to welcoming you and your family back for many more enjoyable stays in the future.Sincerely, Hotel Manager

8/10 – Gut

Wahid

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Quit place
Aufenthalt von 2 Nächten im Dezember 2023

4/10 – Schlecht

Xavier

Geschäftlich gereist
Gut: Personal & Service
Verbesserungswürdig: Zustand der Unterkunft und Komfort des Zimmers
Not worth the price.
Out dated tvs with no workinv HDMI ports and dirty bathrooms with no ventilation. All guests did no have any common curiosity and kept slamming doors and running around the hallways. You should probably invest in a security enforcement officer for night and day shift. 2/10 would not come back here. Staff were over all super helpful and friendly.
Aufenthalt von 2 Nächten im Dezember 2023

8/10 – Gut

Dawn

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Very conveniently located
Aufenthalt von 2 Nächten im November 2023

10/10 – Hervorragend

Nicole

Mit Haustieren gereist, Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Property was easy to find, check in was great and front staff was so nice. Lots of restaurants close by and right beside the mall. Dog friendly and you can tell they put effort in to keep the place clean.
Aufenthalt von 1 Nacht im November 2023

10/10 – Hervorragend

Sharon

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Loved the waterfall in the lobby. ❤️❤️
Aufenthalt von 1 Nacht im November 2023

8/10 – Gut

Kellie

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Everything was good except I was up in the middle of the night with a very loud guest. I called the front desk but nobody answered.
Aufenthalt von 1 Nacht im November 2023

6/10 – Okay

William

Geschäftlich gereist
Gut: Personal & Service
Verbesserungswürdig: Zustand der Unterkunft
Aufenthalt von 5 Nächten im November 2023

10/10 – Hervorragend

David

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
King suite
We got a king suite, and it was a very nice room. The only issue is there was a small square cut out of the carpet between the bedroom and living room. Not a huge deal but when you pay almost $300 for a night, you expect the best and nicest room available.
Aufenthalt von 1 Nacht im November 2023

10/10 – Hervorragend

Joy

Aufenthalt von 2 Nächten im November 2023

4/10 – Schlecht

Jenna

Mit dem Partner gereist
Verbesserungswürdig: Zustand der Unterkunft
We left this hotel in the middle of the night due to the bed feeling like a sheet of plywood. I’ve never had a bed before that I just absolutely couldn’t sleep on. Our friends had a room as well and they said their bed was okay, I guess it just depends where they put you.
Aufenthalt von 2 Nächten im November 2023

10/10 – Hervorragend

Jackie

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Oktober 2023

8/10 – Gut

Julie, Aurora

Mit Haustieren gereist, Mit der Familie gereist
Gut: Zustand der Unterkunft
Courteous staff, convenient ,and complimentary coffee and dining
Aufenthalt von 1 Nacht im Oktober 2023

10/10 – Hervorragend

Dean

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The people
Aufenthalt von 1 Nacht im Oktober 2023

8/10 – Gut

Leslie

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Good location, hotel a little outdated.
Aufenthalt von 1 Nacht im Oktober 2023

10/10 – Hervorragend

Bob

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Very good. Nice staff. Sabrina was very nice and helpful.
Aufenthalt von 1 Nacht im Oktober 2023

10/10 – Hervorragend

Tara, Corry

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Staff was very friendly
Aufenthalt von 4 Nächten im September 2023

10/10 – Hervorragend

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im September 2023

8/10 – Gut

Mark

Gut: Sauberkeit und Personal & Service
Aufenthalt von 1 Nacht im August 2023

10/10 – Hervorragend

Keisha

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Nice
Aufenthalt von 1 Nacht im August 2023

10/10 – Hervorragend

Tony

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im August 2023

6/10 – Okay

Mitchell

Mit der Familie gereist
Verbesserungswürdig: Personal & Service
Our room showed signs of water damage on the walls, large stains on the carpet and the show did not look recently cleaned.
Aufenthalt von 1 Nacht im August 2023

8/10 – Gut

Valerie

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im August 2023

6/10 – Okay

Elina

Gut: Sauberkeit und Personal & Service
Property is VERY old and dated. The table was missing a roller, so it was not level. Restaurant staff was great. I would not return here if I was back in the area.
Aufenthalt von 1 Nacht im August 2023

10/10 – Hervorragend

Julie

Gut: Zustand der Unterkunft
Very nice
Aufenthalt von 1 Nacht im August 2023

10/10 – Hervorragend

Matthew

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Room was nice. Comfy beds and room was nice and clean upon arrival. Could use some updating on newer tvs but other than that no complaints!
Aufenthalt von 1 Nacht im August 2023

8/10 – Gut

Mike

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im August 2023

2/10 – Ungenügend

Wendy, Pembroke Pines

Gut: Personal & Service
Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
We have a service dog and they only have specific rooms for dogs and they put us in a room that smelled and looked like it hasn’t been cleaned in years.
Aufenthalt von 1 Nacht im August 2023

10/10 – Hervorragend

Steven

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
The Holiday Inn was close to our Sons home. Clean, and close to restaurants.
Aufenthalt von 1 Nacht im August 2023

8/10 – Gut

Okunade

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service und Ausstattung
I liked the fountain and the lobby area. It as well done
Aufenthalt von 2 Nächten im Juli 2023