Playhouse SQ Downtown, Rock Hall, Clinic, CSU

Welcome to our luxurious Cleveland apartment, where classic charm meets modern comfort for a memorable stay.

Located in the heart of Cleveland, the apartment offers convenient access to major landmarks while maintaining a private, comfortable space.

WE OFFER:

High-Speed Wi-Fi
Air Conditioning
Heating
Washer/Dryer
24/7 Gym in the building
Nearby Paid Parking Options

Cleveland Clinic and University Hospitals are within easy reach, along with Rocket Mortgage FieldHouse, Progressive Field, Playhouse Square, museums, dining, and Lake Erie.

LIVING ROOM
Relax in a spacious living area designed for comfort.

Plush seating area with pillows
Flat-screen TV
Coffee table

KITCHEN & DINING
Enjoy a fully equipped kitchen and dining space.

Microwave
Stove
Oven
Refrigerator/Freezer
Dishwasher
Toaster
Sink with hot and cold water
Glasses, silverware, pots, and pans
Dining table with chairs

BEDROOM
A comfortable retreat after a day in the city.

Comfortable beds with pillows, linens, and sheets
Wardrobe with hangers and shelves

BATHROOM
Modern and stocked with essentials.

Shower
Wash basin
Mirror
Toilet
Towels
Essential toiletries

The apartment is exclusively yours during your stay.

Building and unit door codes are provided on check-in day after all required pre-stay steps are completed.

The 24/7 gym is located near the lobby.

If you have questions, concerns, or need assistance, please contact us through the platform.

LOCATION
Enjoy convenient access to Cleveland’s stadiums, Playhouse Square, Lake Erie, dining, museums, and downtown attractions.

TRANSPORTATION
Cleveland Bus: City bus services provide access throughout Cleveland and surrounding areas.

Rideshares: Uber and other rideshare services are available throughout the city.

Parking: Free parking is NOT included. Multiple paid parking-only garages are nearby.

Nearby parking addresses:

2027 Prospect Ave E
1687 Prospect Ave E
2045 E 18th St, behind Comfort Inn Hotel

YOUR HEALTH AND SAFETY COME FIRST
After each stay, we follow a thorough cleaning process to help provide a clean and comfortable environment for guests.

If your preferred dates are already booked, please visit our profile for additional listings.

GUEST VERIFICATION AND IMPORTANT PRE-STAY REQUIREMENTS
To receive check-in instructions and access the property, guests must complete all required pre-stay steps before arrival.

To comply with legal requirements and property security standards, all guests are required to complete verification before their stay. This may include providing a recent selfie, a valid government-issued photo ID, confirming contact information with the on-site security team, signing a rental agreement, and completing verification through our secure guest portal, SuiteOp. In certain cases, additional screening may be required before access is approved.

All information collected is used strictly for reservation screening, identity verification, legal compliance, and property protection purposes. It is not used for any unrelated purpose.

By confirming your reservation, you agree to the following terms:

« You agree to follow all house rules and understand that fees may apply for any violations.
« You understand that a recent selfie and valid government-issued ID may be required before check-in.
« You understand that check-in instructions and property access may be withheld until verification is complete.
« All guests are subject to verification checks.
« Required information must be submitted within 24 hours of booking.
« For same-day bookings, required information must be submitted within 1 hour of booking.
« We reserve the right to cancel reservations that do not meet our verification criteria.
« We reserve the right to cancel or decline reservations from local guests.
« Guests must either purchase property damage protection through VRBO, if available, or provide the required refundable security deposit through VRBO at the time of booking. Once completed, the host will charge a default $1 authorization to keep a card on file for any incidentals, damages, violations, missing items, excessive cleaning, unpaid fees, or house rule violation charges not covered by the VRBO protection or VRBO security deposit hold. If neither option is completed, the host will collect a mandatory $250 refundable damage deposit directly before check-in. The deposit will be refunded 7 days after check-out, provided there are no damages, violations, missing items, excessive cleaning, unpaid fees, or outstanding charges.

All guest names must be provided before arrival. The booking guest’s name must match the ID provided. If the names do not match, access may be denied, and the reservation may be canceled with no refund.

ADDITIONAL NOTES
For security purposes, surveillance cameras are installed in the hallways. A Minut device is installed inside the unit to monitor noise levels.

PET POLICY
Pets are NOT allowed at this property.

Guests may not bring pets, animals, or undisclosed animals into the unit unless permitted under applicable law. Any unauthorized pet or animal brought into the property may result in cancellation, removal from the property, additional cleaning fees, deodorizing fees, pest treatment fees, damage charges, and any other costs required to restore the unit.

Please be transparent before arrival if you have a service animal request so it can be properly noted in accordance with applicable law.

FEES AND PAYMENTS
In addition to your initial reservation costs, all fees for extra services, accommodation charges, and any other payments made during your stay are strictly non-refundable.

HOUSE RULES
Check-In & Check-Out: Follow the confirmed check-in and check-out times. Early check-in or late check-out must be requested and approved in advance.

No Smoking or Vaping: Smoking and vaping are strictly prohibited inside the property. Please use a designated outdoor area when available.

Registered Guests & Visitors: Only registered guests may stay overnight. Notify us in advance of any visitors. The booking guest must check in first unless prior approval has been granted by the host.

Quiet Hours: Quiet hours are from 8 PM to 7 AM. Please keep noise at a respectful level and be considerate of our neighbors.

Events & Parties: Parties and events are not permitted without prior approval.

Furniture & Appliances: Do not rearrange furniture without approval. Turn off appliances when they are not in use.

Parking: Use only authorized or designated parking areas. Do not block driveways or park in reserved spaces.

Shared Amenities: When using shared amenities, including the fitness center, please follow all posted building and community rules.

Property Security: Please lock all doors and windows whenever you leave the property.

Trash Disposal: Do not leave trash outside the apartment door. All trash must be placed in the designated bins or trash chutes.

Personal Belongings: Please take all personal belongings with you at check-out. We are not responsible for items left behind. Items remaining after departure may be disposed of during post-stay cleaning.

Communication & Issue Reporting: Any cleanliness concern, maintenance issue, malfunction, damage, or other problem must be reported promptly during the stay.

Reporting concerns immediately gives us the opportunity to inspect and address them while the reservation is active. Failure to notify us promptly may limit our ability to resolve the issue and may affect eligibility for refunds, adjustments, or other post-departure resolutions.

This requirement is strictly enforced. Noncompliance may result in reports concerning inaccurate reviews or restrictions on future bookings.

HOUSE-RULE FEES
Lost TV remote control: $50.
Lost key fob: $95.
Smoking or Vaping Inside: $950 .
Any evidence of smoking or drugs residue will result in an additional charge of $300.
Unapproved Late Check-Out: $75 for every 30 min ($2.50 per minute) after 10 AM.
Additional guests not stated in the reservation: $65 per night per person.
Shipping for items left behind: $65 + shipping cost.
Damage to furniture or appliances: Cost based on repair or replacement.
Stains requiring professional cleaning: $100.
Unauthorized pets (not declared in the reservation): $200.

Any dirt or mess caused by a pet, including pet-hair removal, may result in an additional cleaning charge. Additional or unexpected cleaning fees will be determined on a case-by-case basis.

NOISE MONITORING
A noise-monitoring device is installed inside the property. It sends an alert when noise reaches 75 dB and remains at that level for 10 minutes.

Noise violations during quiet hours will be handled as follows:

First offense: Warning
Second offense without correction: $75
Third offense: $300 and possible eviction without a refund

EQUIPMENT TAMPERING
Tampering with safety equipment, including smoke detectors, carbon monoxide detectors, air filters, and other property hardware such as Wi-Fi devices and TV mounts, will result in a minimum charge of $250.

Tampering may also result in immediate termination of the reservation, eviction from the property, and loss of any entitlement to a refund.

INTOXICATION & PROPERTY ACCESS
Guests who arrive intoxicated or under the influence of substances will not be granted access to the property. No refund will be issued under these circumstances.

Violations may result in additional fees, cancellation of the reservation without a refund, eviction from the property, and forfeiture of applicable deposits.