Tous les avis affichés ont été émis à l’issue de vraies expériences de voyage. Seuls les voyageurs qui ont réservé un séjour chez nous peuvent en soumettre. Nous vérifions les avis conformément à nos directives et nous les publions tous, qu’ils soient positifs ou négatifs.Plus d’informationsS’ouvre dans une nouvelle fenêtre
Note des voyageurs de 10 (Excellent), d’après 454 avis sur 1118." "
10 – Excellent
454
Note des voyageurs de 8 (Bien), d’après 276 avis sur 1118." "
8 – Bien
276
Note des voyageurs de 6 (Satisfaisant), d’après 159 avis sur 1118." "
6 – Satisfaisant
159
Note des voyageurs de 4 (Médiocre), d’après 111 avis sur 1118." "
4 – Médiocre
111
Note des voyageurs de 2 (Horrible), d’après 118 avis sur 1118." "
2 – Horrible
118
8,0/10
Propreté
8,0/10
Personnel et service
7,2/10
Équipements
7,6/10
Infrastructures et conditions de l’hébergement
7,8/10
Écoresponsabilité
Avis
10/10 Excellent
Patrick
Voyage avec des animaux de compagnie, Voyage en couple
16 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Tres bien
Patrick
Séjour de 1 nuit en avril 2024
10/10 Excellent
Pierre
28 oct. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Pierre
Séjour de 1 nuit en octobre 2023
Réponse de Hotel Management le 29 oct. 2023
Thank you for the perfect score, we appreciate that you enjoyed your stay. We hope to see you again soon.
10/10 Excellent
Alexandre
Voyage en famille, Voyage en groupe
16 oct. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Tout était parfait. Déjeuner très simple par contre, mais sinon excellent.
Alexandre
Séjour de 1 nuit en octobre 2023
Réponse de Hotel Management le 17 oct. 2023
Dear Alexandre, Thank you for being our guest. It is glad that you had a good time. However, we are sorry for the breakfast choices not meeting your liking, and we have shared your remarks with the concerned individuals for further improvement. Please reconsider and return, as we would welcome the opportunity to provide you with the seamless stay you deserve at Extended Stay America.Sincerely,Hotel Management
6/10 Satisfaisant
Annie
11 août 2023
Annie
Séjour de 1 nuit en août 2023
Réponse de Hotel Management le 9 sept. 2023
We apologize that we did not meet your expectations. We will use your review to enhance the guest experience. We hope that you will give us another chance to regain your trust and rebook with us.
10/10 Excellent
CHANTE L
22 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Friendly staff. Quiet and CLEAN
CHANTE L
Séjour de 1 nuit en mai 2024
4/10 Médiocre
Janet
20 mai 2024
Janet
Séjour de 1 nuit en avril 2024
8/10 Bien
myungnam
Voyage en famille
20 mai 2024
Les points forts : Équipements
Big room with kitchen. Good place
myungnam
Séjour de 1 nuit en mai 2024
10/10 Excellent
Mariah
Voyage en couple
19 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
was great got stuck in elevator though
Mariah
Séjour de 1 nuit en mai 2024
Réponse de Hotel Management le 21 mai 2024
Dear Mariah, Thank you for sharing your experience. Your feedback is very important to us, as it will assist us in improving our guest experience. We will take the necessary steps to ensure this does not occur in the future.Sincerely,Hotel Management
2/10 Horrible
Dixie
19 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Dixie
Séjour de 1 nuit en mai 2024
8/10 Bien
Jodi
15 mai 2024
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Jodi
Séjour de 1 nuit en mai 2024
10/10 Excellent
Matthew
14 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
I would Definetly stay here again
Matthew
Séjour de 2 nuits en mars 2024
6/10 Satisfaisant
Myguel
Voyage en famille
13 mai 2024
Les points forts : Propreté
Les points faibles : Infrastructures et conditions de l’hébergement
Nice property but need to b upgraded
Myguel
Séjour de 1 nuit en mai 2024
Réponse de Hotel Management le 14 mai 2024
Dear Myguel, Thank you for choosing us and sharing your valuable feedback. We are glad you found the property to be nice. We appreciate your suggestion for upgrades and assure you that we are continually striving to meet modern standards. We hope to provide an even better experience on your next visit. Safe travels!Sincerely,Hotel Management
6/10 Satisfaisant
Dashiki
Voyage d’affaires
13 mai 2024
Upon check out, the hold should be released back to the credit card sooner. Also, for the continental breakfast, there should be more options than just instant oatmeal packets. Coffee would be great. There were no bowls for the oatmeal so I had to eat oatmeal out of a cup. Bagels, orange juice, etc., would be a much better continental breakfast.
Dashiki
Séjour de 2 nuits en mai 2024
Réponse de Hotel Management le 13 mai 2024
Dear Dashiki, Thank you for sharing your feedback with us. We apologize for any inconvenience you experienced and hope your stay was enjoyable. Regarding our breakfast, we will consider your suggestions for additional options, as guest satisfaction is our utmost priority. Your comments are valuable to us, and we will consider them as we strive to enhance our offerings. We hope to provide you with an improved experience during your next visit. Thank you for bringing these matters to our attention.Sincerely,Hotel Management
4/10 Médiocre
Valentyn
Voyage d’affaires, Voyage en couple
12 mai 2024
Les points forts : Personnel et service
Les points faibles : Propreté
Sticky filthy floor, couldn't take shoes off. Drain in the sink was almost clogged.
Valentyn
Séjour de 1 nuit en mai 2024
Réponse de Hotel Management le 18 mai 2024
Dear Valentyn, Thank you for being our guest and sharing your feedback. We are sorry about the issues you encountered. What you have experienced does not reflect the standard we wish to uphold. Cleanliness and maintenance are very important to us, and we will address these concerns with our respective teams immediately. We appreciate you bringing this to our attention and hope to have the chance to provide a better experience for you in the future.Sincerely,Hotel Management
8/10 Bien
Jessie
12 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Jessie
Séjour de 1 nuit en mai 2024
10/10 Excellent
Carol
11 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Beautiful room, extremely clean. The staff was extremely helpful and kjnd
Carol
Séjour de 1 nuit en mai 2024
8/10 Bien
Raphael
Voyage en couple
8 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nice clean place. They just did not make the room during the 2 days we were there
Raphael
Séjour de 2 nuits en mai 2024
Réponse de Hotel Management le 8 mai 2024
Dear Raphael, Thank you for staying at Extended Stay America and for posting your kind review. It's great to read that you enjoyed our clean accommodations. Regarding Housekeeping services, we provide this service to guests who stay eight or more nights; however, this is always available upon request for an additional fee. We apologize if this policy was not communicated to you appropriately. We will address this with our team to prevent such communication lapses from repeating. It was a pleasure hosting you, and we hope to welcome you back soon for an even more satisfying experience.Sincerely,Hotel Management
10/10 Excellent
Nadine
7 mai 2024
Maybe need more choice for breakfast but awesome and safe and no bugs
Nadine
Séjour de 1 nuit en mai 2024
2/10 Horrible
Robert
Voyage en famille
6 mai 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Worst experience I’ve ever had at a hotel. Staff was rude and ignorant. Had to call the police due to the racist comments made by staff…
Robert
Séjour de 2 nuits en mai 2024
Réponse de Hotel Management le 9 mai 2024
Dear Robert, Thank you for taking the time to write a review. We take guest feedback seriously, as it allows us to continue to improve our guest experience. We appreciate your review and will be taking the necessary steps to ensure the issues you described do not occur in the future.Sincerely,Hotel Management
6/10 Satisfaisant
veronica
Voyage d’affaires, Voyage en couple
5 mai 2024
Les points faibles : Équipements
The hotel room was decent enough ,however, limited breakfast, no coffee pot in room or microwave. Staff was courteous. Unavailability of towels or wash cloths until 7am. the next morning.
veronica
Séjour de 2 nuits en mai 2024
Réponse de Hotel Management le 6 mai 2024
Dear Veronica, Thank you for your feedback! We're pleased to hear you found the hotel room decent and our staff courteous during your stay. We apologize for any inconvenience regarding the limited breakfast options, the absence of a coffee pot and microwave in the room, and the delay in towel availability. Your comments are valuable; we will use them to improve our services. We appreciate your understanding and hope to welcome you back for a more enjoyable experience in the future!Sincerely,Hotel Management
8/10 Bien
Jeffrey
5 mai 2024
Les points faibles : Équipements
Jeffrey
Séjour de 1 nuit en mai 2024
10/10 Excellent
Sergio
3 mai 2024
Les points forts : Propreté et équipements
Kitchen plus they supplied all the plates pots cutlery even can opener
Sergio
Séjour de 2 nuits en avril 2024
Réponse de Hotel Management le 4 mai 2024
Dear Sergio, Thank you for choosing Extended Stay America. We are pleased to have you as our guest, and it is a pleasure to see that you found our kitchenette feature and dishware convenient. Our team strives to ensure a seamless visit for every guest, so we are glad we contributed to your satisfaction. Should your travels bring you back to our area, we hope to welcome you again for another enjoyable experience.Sincerely,Hotel Management
10/10 Excellent
jie
3 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Quite and clean, good location,fair price.
jie
Séjour de 1 nuit en avril 2024
8/10 Bien
Yeaji
3 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Yeaji
Séjour de 2 nuits en avril 2024
6/10 Satisfaisant
Julie
Voyage d’affaires, Voyage en couple
2 mai 2024
Les points faibles : Propreté, personnel et service, équipements
Noise level was high.
Julie
Séjour de 3 nuits en avril 2024
Réponse de Hotel Management le 3 mai 2024
Dear Julie, Thank you for being our guest. We apologize for any inconvenience caused by the noise. Ensuring a peaceful environment for our guests is important to us, and we will address any potential sources of disturbance. Your comfort is our priority, and we will strive to ensure you have a pleasant stay. We appreciate you bringing this to our attention.Sincerely,Hotel Management
4/10 Médiocre
Arthur
Voyage en famille
2 mai 2024
Les points faibles : Équipements
Remove the term breakfast from the listing . It is ridiculous they just have gronolla bars and the coffe maker only put out hot water . Im not sure how you can legally call that breakfast
Arthur
Séjour de 6 nuits en avril 2024
Réponse de Hotel Management le 3 mai 2024
Dear Arthur, Thank you for sharing your experience at our property. We appreciate your feedback regarding our grab-and-go breakfast. While we aim to provide a convenient option for our guests, we regret not meeting your expectations in this regard. Your comments will be shared with the relevant team for review and improvement, and we'll explore additional offerings. Your input is valued, and we're committed to enhancing our guests' experience. We hope to serve you better in the future.Sincerely,Hotel Management
6/10 Satisfaisant
Juan
2 mai 2024
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Juan
Séjour de 3 nuits en avril 2024
2/10 Horrible
Kristian, Pittsburgh
1 mai 2024
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Kristian
Séjour de 4 nuits en avril 2024
8/10 Bien
Joseph
Voyage d’affaires
1 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The room I stayed in was very nice with a small kitchen, dining/work table and a nice bathroom with walk in shower. Unfortunately, there was a large air handling system on my balcony that was noisy. There are a few restaurants within walking distance which makes it convenient in that respect. The place overall is pretty nice but like many other reviewers have mentioned, forget about breakfast, it doesn't exist. You can expect a cup of coffee and that's about it. Looks like they're short-staffed like many places so maybe that's why so to be safe, assume there will be no breakfast.
Joseph
Séjour de 1 nuit en avril 2024
2/10 Horrible
Tammy
29 avr. 2024
Tammy
Séjour de 3 nuits en avril 2024
6/10 Satisfaisant
Rickie
29 avr. 2024
Les points forts : Infrastructures et conditions de l’hébergement
They need to have a full breakfast besides boiled eggs and oatmeal and coffee
Rickie
Séjour de 1 nuit en avril 2024
Réponse de Hotel Management le 30 avr. 2024
Dear Rickie, Thank you for staying with us and sharing your comments. We understand the importance of providing various options to meet our guests' preferences, and we apologize for not meeting your expectations. Your input is valuable as we continually strive to enhance our services. We will consider your suggestion as we review and improve our breakfast menu. Thank you for bringing this to our attention, and we hope to have the opportunity to enhance our expectations shortly.Sincerely,Hotel Management
6/10 Satisfaisant
Melanie
Voyage en famille
29 avr. 2024
Les points faibles : Infrastructures et conditions de l’hébergement
The room was clean but the hallway areas were not. In addition, the air conditioner in the room was extremely loud. It kept us up. It also failed to blow out any cold air. The noise and warmth made the overall experience pretty frustrating.
Melanie
Séjour de 1 nuit en avril 2024
Réponse de Hotel Management le 29 avr. 2024
Dear Melanie, We sincerely apologize for the inconvenience you experienced during your stay. Your comfort is our priority, and we regret that the cleanliness of the hallway areas and the performance of the air conditioner fell short of your expectations. Please accept our apologies for any disruption this may have caused your rest. Your feedback is invaluable to us, and we will address these issues promptly to improve our services. We appreciate your understanding and hope to have the opportunity to provide you with a more pleasant experience in the future.Sincerely,Hotel Management
2/10 Horrible
LaRhon
Voyage en famille avec de jeunes enfants
27 avr. 2024
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Had no staff to check in. Until a manager was called in because a staff member left the premises a customer was trying to scam saying that he was employed and a maintenance guy confirmed that he didn’t work there and he began to assist and communicate that someone was coming. The manager that came in was very apologetic and helpful. Need more staff
LaRhon
Séjour de 1 nuit en avril 2024
Réponse de Hotel Management le 28 avr. 2024
Dear LaRhon, Thank you for sharing your experience at our hotel. We apologize for any inconvenience you encountered during check-in and appreciate your patience. We are pleased that our team was able to resolve the situation for you. Providing excellent service is our priority, and we will certainly use your feedback to improve. Thank you for bringing this to our attention, and we hope to welcome you back for a more seamless experience.Sincerely,Hotel Management
8/10 Bien
Tanjanica
Voyage en couple
26 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nice place to stay. Clean and comfortable and affordable
Tanjanica
Séjour de 1 nuit en avril 2024
Réponse de Hotel Management le 26 avr. 2024
Dear Tanjanica, Thank you for your kind words about your stay with us! We are thrilled that you found Extended Stay America clean, comfortable, and affordable. We aim to provide a pleasant and budget-friendly experience, and we're glad we could meet your expectations. We appreciate your feedback and hope to welcome you back for another enjoyable stay.Sincerely,Hotel Management
10/10 Excellent
toiya
Voyage d’affaires, Voyage en couple
25 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very clean hotel. Staff is always professional
toiya
Séjour de 1 nuit en avril 2024
10/10 Excellent
Michael
25 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It was a great place, big room and good for the price, not the most remodeled but clean.
Michael
Séjour de 1 nuit en avril 2024
Réponse de Hotel Management le 26 avr. 2024
Dear Michael, Thank you for your positive review of Extended Stay America! We are delighted you enjoyed our spacious rooms and found them clean and well-priced. Providing excellent value and cleanliness is essential to us, and we are glad we met your expectations. We appreciate your feedback and hope to welcome you back for another great stay.Sincerely,Hotel Management
8/10 Bien
Heather
Voyage en couple
25 avr. 2024
.
Heather
Séjour de 1 nuit en avril 2024
10/10 Excellent
Amanda
Voyage en famille avec de jeunes enfants
24 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The only issue I had with the property was that the pool was a bit colder than we were expecting. It was around 70-75, which our four year old loved, but it was a bit chilly for our 19 month old.
Amanda
Séjour de 1 nuit en avril 2024
10/10 Excellent
darrell l.
24 avr. 2024
darrell l.
Séjour de 3 nuits en avril 2024
10/10 Excellent
Earl
23 avr. 2024
Earl
Séjour de 1 nuit en avril 2024
10/10 Excellent
Arionne
23 avr. 2024
Arionne
Séjour de 1 nuit en avril 2024
4/10 Médiocre
Gary
Voyage en couple
23 avr. 2024
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
The check in clerk had a very bad attitude. As I was handing her my ID if fell from my hand and she accused me of throwing it at her. 4/22/24 3:45pm
Gary
Séjour de 1 nuit en avril 2024
Réponse de Hotel Management le 24 avr. 2024
Dear Gary, We're truly sorry to hear about your experience during check-in. Our team strives to provide exceptional service, and it's disheartening to learn that we fell short in this regard. Please accept our sincere apologies for any disappointment caused by the interaction with some of our staff members. Rest assured, we will address this issue internally to ensure that our associates uphold the highest standards of professionalism and courtesy at all times. We value your feedback, and we appreciate you bringing this matter to our attention. We are committed to making it up to you on a future visit, and we hope you will give us another opportunity to show you our dedication. Sincerely,Hotel Management
10/10 Excellent
Larriana
23 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Larriana
Séjour de 1 nuit en avril 2024
6/10 Satisfaisant
John
23 avr. 2024
John
Séjour de 1 nuit en avril 2024
10/10 Excellent
Jose
22 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
I will stay there again
Jose
Séjour de 1 nuit en avril 2024
Réponse de Hotel Management le 24 avr. 2024
Dear Jose, It is heartwarming to learn that you had an excellent stay with us at Extended Stay America. We loved seeing that you would return and look forward to welcoming you back for another seamless visit soon.Sincerely,Hotel Management
8/10 Bien
Susan
21 avr. 2024
No cups/silverwear
Susan
Séjour de 1 nuit en avril 2024
Réponse de Hotel Management le 22 avr. 2024
Dear Susan, Thank you for choosing Extended Stay America. We're delighted that your overall stay was pleasant. However, we apologize for any inconvenience caused by the lack of kitchenette items. Please note that these items are available at the front desk upon request. Your feedback is invaluable; we will improve communication regarding such amenities. We look forward to welcoming you back for an even more enjoyable stay in the future!Sincerely,Hotel Management
10/10 Excellent
Selina
21 avr. 2024
Les points forts : Propreté
Selina
Séjour de 1 nuit en avril 2024
2/10 Horrible
Marlene
19 avr. 2024
Marlene
Séjour de 2 nuits en avril 2024
10/10 Excellent
Virginia, Manchester
18 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great place to stay. I was there from Monday til Thursday morning and I had nothing but a great experience.
Virginia
Séjour de 3 nuits en avril 2024
Réponse de Hotel Management le 19 avr. 2024
Dear Virginia, Thank you for choosing Extended Stay America and for your excellent review. Our highest priority is ensuring you have an exceptional stay in all areas of our hotel, and we are glad we could make that happen for you. Thank you for taking time out of your day to recognize our efforts, and we hope you will revisit the next time your travel brings you to our area.Sincerely,Hotel Management
10/10 Excellent
Antoine
Voyage en famille
18 avr. 2024
Les points forts : Infrastructures et conditions de l’hébergement