2/10 – Ungenügend
Tracie C.
6. Dez. 2025
Verbesserungswürdig: Sauberkeit
Due to the heat being out in the unit and us enduring extreme cold conditions (temperatures ranging from 66-68 degrees) in the unit, we checked out a day early and had to find another place to stay. We were in contact with the property owner and property management team regarding the heat conditions on day 1 of our stay with no resolve. In fact, we were told by both that they would send someone out to look at it after I contacted them the morning of our 1st night there and everyday after. We were led to believe that this heating issue was only our unit but was informed after we checked out a day earlier than we paid for that the entire building heating system was out. In addition to enduring unbearable cold conditions for 3 nights/4 days in the unit, on night 3 the main door to the building stopped working and we had to wait outside in the snow and cold for someone to let us in the building. This was a horrible experience for us overall and no one seems to care. They got their money upfront and that’s all they were cared about. I will never stay at this place again because of this experience and the unprofessional way it was handled. At the very least, we should have been offered a partial refund.
Tracie C.
Aufenthalt von 4 Nächten im November 2025