We arrived hotel on 2nd July night at 1.30 am (of 3rd July) ,
The hotel informed us , there is “No reservation” and rejected to provide him the room .
We tried several times by showing the reservation confirmation letter and insisted with the hotel that his Booking is already confirmed and been paid in Full.
Unfortunately , the hotel still rejected and informed "there is no reservation !"
It’s already 2 am , we were unable to leave and seek for new hotel (otherwise we would do) , we insisted with hotel for the room providing .
Finally the hotel gave us one room at 2.30 am , unfortunately the room that hotel provided to us was not complied with our reservation !
(It’s only one Bed )
So , What's the meaning for your Topic Banner "Dear Sir, your booking is guaranteed and all paid for. There’s no need to call us - it’s booked! " ???????????????