4/10 – Schlecht
Margaret
23. Juni 2025
Verbesserungswürdig: Sauberkeit, Ausstattung und Zustand der Unterkunft
I thought I was booking a room with a balcony, based on the pictures provided, upon arrival you see that all the balcony railings have been removed and the doors sealed shut for some unimaginable reason.
Update the photos. This feels like a scam.
I booked an ADA room, and upon arrival at 5pm we were informed that they did not have a room ready. At 6pm we were informed that a room was "being made ready" and it was explained that the room had flooded 3 months ago and had been out of order since then. But now, magically at 6pm on a Saturday night, it was ready.
The missing artwork, holes in the cieling and slightly musty smell said otherwise, but it was late and we were exhausted and the staff did seem apologetic as they explained quite honestly that theit owners were trash. The Front Office Manager just couldn't not touch me, apparently. Offering me a hug instead of a nice accommodation and then two minutes after I declined a hug, she felt the need to start rubbing my back.
The pool was cloudy and too cold, at 86 degrees and the hottub was far too hot at 104.
Room service might have been nice, but in their hurry to tell me the room was ready, no menu or information was available.
The roll out bed in the living room was just beyond terrible. They actually tried to tell me it was a brand new couch with a brand new mattress. See pictures.
Oh, not to mention the sink full of water. Couldn't figure out how to drain it and didn't want another creepy backrub.
Margaret
Aufenthalt von 1 Nacht im Juni 2025
