Upon arrival, we still had not gotten any check in instructions. Had to call VRBO customer service to get in. The only positive thing I can say was it was spacious and had a washer and dryer dishwasher, and the bathrooms appeared clean. It REEKED of smoke, and the kitchen & eat in were dirty (we had to wipe everything down with Lysol wipes we brought). There was a coffee pot full of burnt sludge coffee) & they did not have any kitchen towels, garbage bags or a place to take out the trash. The listing said sleeps 8 and well stocked- yet there was less than a full roll of toilet paper In each bathroom and maybe 4-5 bath towels. The only only adequate supply of anything was dishes, and dishwasher soap . The furniture was grossly stained, so I found a closet full of sheets that I washed and put over each piece to feel comfortable during our stay. Bring your own pillows! Although there was plenty of them, they were also dirty & very lumpy. The backyard had a broken gate and was open to the alley. The deck was not usable as it was extremely dirty, no lights and no chairs. The backyard yard was mud & overgrown weeds, trash & broken chairs.
Neighborhood (at least this street) was trashy (literally trash everywhere on the sidewalks- not a very safe neighborhood, and definitely not family friendly. This property is meant for a weekend of partying- would NOT Recommend for a family stay Or anyone with any kind of allergies. The property management company was quick to respond to our complaints and offered to come over and do a treatment for the smoke smell, however, it would have been a major disruption in our stay because we would of had to vacate for several hours, So I turned them down. They also offered a late noon checkout and two discounted nights, which originally I thought was a good idea, but after the overall experience we were eager to leave early am, and I would never stay at that property or in that area again.