While we are glad you stayed with us, we are disappointed to hear that aspects of your stay were unsatisfactory. In order to make each guest's stay comfortable, we strive to accommodate whenever possible. We want all our guests to have a comfortable night's sleep, so if anything is preventing you from one, please let us know. Thank you.

Dear Allan,We greatly appreciate your feedback. Please accept our sincere apologies for the lapse in cleanliness you experienced; thank you for bringing that to our attention. Overall, we hope you had an enjoyable visit, and we'd love the chance to provide you with more suitable accommodations in the future!

Dear Jeshili,It was an honor to have had you as a guest at Sheraton Columbus Hotel at Capitol Square. We are excited to hear that you had a nice trip and look forward to the next time you visit.

Dear Angela,Thank you for sharing your comments with us. We are happy to see that you enjoyed your visit and appreciated our clean accommodations. We are always looking for ways to improve, however, and we will take your concerns regarding our facilities into consideration. Thank you, and we hope to see you again in the future so that we can show you a better experience.

Dear Ann, Thank you for your feedback. We are sincerely sorry to hear that your visit with us was not as expected. It is concerning to know that you were unable to get into your room on time, as the typical check-in time is 4:00 pm. We understand why this would be frustrating, especially since you were looking forward to a concert. Your comments will be shared with our staff to reflect and improve upon our guest satisfaction. Given the opportunity, we would like to provide youwith the stay you deserve.

Dear Lauryn,Thank you for taking the time to share your comments with us. We are very sorry that you experienced any delay upon check-in, as this is certainly not the level of service that we strive for. In addition, we will take your concerns regarding our valet service into consideration. Thank you, and we wish you safe and happy travels ahead.

Dear Kristin,Thanks for providing your feedback! We sincerely apologize for the issues with the AC and any lapse in cleanliness you experienced. Please rest assured we'll share these concerns with the rest of our team so that improvements can be made. Thanks again for letting us know, and we hope you have a safe trip home.

Dear Lisa,Thank you for your glowing review of your visit to Sheraton Columbus Hotel at Capitol Square. It is great to hear that your check-in experience was smooth and friendly and we look forward to sharing your comments with our team. Please come back and see us when you are next in the area.

Dear Valentino, Thank you for your review. We regret to learn of our disappointment with your experience. Please accept our apologies for the inconvenience you experienced with the air conditioner, and know that our maintenance team is working to rectify the issue promptly. Additionally, as you booked through a third party, any billing inquiries or refunds should be dealt with through them. Take care, and we hope you enjoyed your time in Columbus.

We're so happy to know that our comfy beds and wonderful amenities were perfect for your needs. Thank you, and we cannot wait to have the chance to host you again in the future.

Dear John, Thank you for your review. We sincerely regret to learn of your disappointment and apologize for the inconvenience you encountered upon checking in. Your report will be shared with our team to prevent an instance such as this from occurring again. Additionally, we'll be sure to have maintenance take a look at the air conditioner to ensure any necessary repairs are made promptly. We hope you will consider giving us another opportunity in the future to change your lasting impression.