Our overall experience was very average and definitely not worth the price.
Firstly the check in was terrible, after a horrible experience with one of the staff from Phillip Island Homes whilst we were unable to actually unlock the property because the keys in the lockbox were jamming the actual lock and therefore we couldn't get it out. It took an hour and 45 mins to send someone down to do a 2 second job, all this time my family and I were waiting in the cold and getting no sort of reassurance from the staff member at the agency, essentially him telling us that this hasn't happened before and there's been no issues with the lock implying it's user error. However when we came to lock the property back up and place the keys back in the lockbox, we could see why the keys got jammed in the first place because it's so easy for it to get caught in the lock, we obviously made sure we did it correctly to not inconvenience the next person however the agency really need to do a better job at checking the whole property before someone comes to check into the property.
Joel however who was another staff member I dealt with was much more understanding and as I complained to him the next day he did extend our check out till 2pm and was much kinder to deal on the phone with.
On our second night, there was a bass coast wide power outage from 4.30pm till 12.30am, which meant we really couldn't use the facilities for majority of Saturday...
In terms of cleanliness, the outdoor area needs more love as there were spiderwebs everywhere that you can tell had been there for a long time, the rooms were average. Actually only the downstairs room was decent but the upstairs room were not great aesthetically and cleanliness wise, the windows need to be cleaned more as there were a lot of dead bugs lying around on the windowsill.
The neighbour is okay, when I went to go seek his help to get the lockbox opened because maintenance was taking way too long he told me that he doesn't want any noise or "loud conversations" after 10pm which I said okay to, until my last day when I was reading the houses handbook it had said that on Friday and Saturday you can actually go until 11pm! So the neighbour just took advantage of our situation at the time.
Overall, the property could do with more love and care, it's not worth the price that it's advertised for though. The spa was the only highlight when we were able to use it. And the views are great too.