Hi Erlindo, We are thrilled to hear that you had an exceptional experience at Kasa with your family! Your 5-star rating and kind words mean a lot to us. It's wonderful to know that you found our property to be the best out-of-town experience ever. We appreciate your support and look forward to welcoming you back for more memorable stays! Best regards,Team Kasa

Hi Victoria, Thank you for sharing your recent experience with us. We're pleased to hear that the property suited your needs and that you enjoyed the amenities. We apologize for the communication challenges and the disruption caused by the construction noise. Your feedback is incredibly valuable to us, and we will work diligently to improve in these areas. We look forward to the opportunity to host you again for a more seamless stay. Best regards, Team Kasa

Hi Masood, We are thrilled to hear that you had a pleasant stay at Kasa Frisco Dallas and that the apartment met your expectations in terms of cleanliness and amenities. Your feedback regarding the check-in process and road noise is greatly appreciated. We will take your comments into consideration to enhance the overall guest experience. We look forward to welcoming you back in the future! Best regards, Team Kasa

Hi James,We are thrilled to hear that you had a great experience at Kasa Frisco Dallas and that you would choose to stay with us again. Your kind words truly brighten our day and motivate us to continue providing exceptional service. We can't wait to welcome you back for another memorable stay!Best regards,Team Kasa

Hi QuinnCade, We are thrilled to hear that you found our property very clean and pet-friendly. Providing a welcoming environment for both guests and their furry companions is a top priority for us. Your kind words motivate us to continue delivering exceptional experiences. See you back soon! Best regards, Team Kasa

Hi Jairo,Thank you for taking the time to share your experience with us. We're genuinely sorry to hear about the challenges you faced during your stay, including the issues with the entry codes, the toilet, and the unavailability of the requested crib. We missed the mark in providing the seamless and comfortable experience we strive for.We understand the importance of immediate assistance and support during your stay, and we're looking into how we can better provide this, especially in situations where physical staff isn't present on-site. Your feedback is crucial in helping us improve.To address the difficulties you encountered, we're reviewing our procedures for providing accurate access codes and ensuring the functionality of amenities within our properties. Additionally, we're exploring more effective ways to fulfill special requests like cribs to prevent similar oversights in the future.Again, we're genuinely sorry for any inconvenience you experienced. We're committed to learning from this and making the necessary improvements to serve you better in the future. Thank you for bringing this to our attention, and we hope to have the chance to welcome you again with a much more positive experience.Sincerely,Team Kasa

Dear Megan, Thank you so much for taking the time to share your experience with us. We're thrilled to hear that you found your accommodation clean, spacious, and comfortable and that the amenities met your expectations. It's great to know that the outdoor pool, kitchen utilities, and the cleanliness of the apartment added positively to your stay. Your satisfaction in these areas truly means a lot to us. However, we're genuinely sorry to hear about the challenges you faced with the parking directions, building access, and the responsiveness of our virtual front desk at the start of your stay. We understand how important clear instructions are, especially when navigating a new place. We're taking your feedback seriously and are already working on updating our guidance to ensure it's clear, accurate, and helpful for all our guests. The discrepancies you encountered with the directions and accessibility issues are not up to our standard of guest experience, and we apologize for any inconvenience this caused you. Accessibility is a priority for us, and we're disappointed to learn that our facilities did not meet your needs in this regard. We're committed to addressing these concerns to better serve all our guests, including those who require wheelchair access or are using large strollers. Your feedback is invaluable as it helps us to improve and ensure our guests have the best possible experience. We're pleased to hear that our maintenance team responded promptly to your report about the door damage. It's a reflection of our commitment to resolving issues as quickly as possible to ensure our guests' comfort and satisfaction. We would love the opportunity to welcome you back and provide you with the excellent service and accommodation you expect and deserve from us. Best regards, Team Kasa

Hi Kimberly,We are thrilled to hear that you are a frequent guest at Kasa Frisco Dallas and that you love your stays with us! Your appreciation for our clean rooms and well-stocked kitchen means a lot to us. It's heartwarming to know that our location allows you to spend quality time with your family. We can't wait to welcome you back again soon! Thank you for your loyalty!Best regards,Team Kasa

Hi Jerry,Your rating indicates we did not meet your expectations during your recent visit. We sincerely apologize if your experience at our property was less than satisfactory. We would greatly appreciate the opportunity to address and assist you with any concerns or issues you may have encountered. Please don't hesitate to contact our Guest Experience Team at your convenience to share your feedback. Your input is invaluable to us.Sincerely,Team Kasa

Hi Mia,Thank you for your positive review! We're delighted that you enjoyed your stay with us. At Kasa Frisco Dallas, we always aim to provide exceptional experiences for our guests. Your feedback is greatly appreciated, and we can't wait to welcome you back for another memorable stay in the future.Best regards,Team Kasa

Hi Ryan,Thank you for taking the time to leave us a review. We are delighted to hear that you found our space very spacious and a great value for your stay. It's wonderful to know that it had everything you needed. We strive to provide our guests with exceptional experiences, and your positive feedback motivates us to continue doing so. We look forward to welcoming you back in the near future.Best regards,Team Kasa

Hi Kaily,Thank you so much for your amazing review of your stay at Kasa Frisco Dallas! We greatly appreciate your kind words and are thrilled to hear that you had a wonderful experience with us. Your suggestion to add TVs in the bedrooms has been duly noted and will be taken into consideration for future improvements. We strive to provide the best possible stay for our guests, and feedback like yours helps us in our continuous efforts to enhance our amenities and services. We look forward to welcoming you back to Kasa Frisco Dallas!Best regards,Team Kasa

Hi Hyewon,Thank you for sharing your feedback, and we apologize for the distress caused during your stay. We understand how alarming it can be to have someone enter your space unexpectedly. However, we want to clarify that we had communicated in advance about our staff's visit to the unit. Despite this, we realize that the communication might not have been as straightforward as it should have been, and for that, we are truly sorry.We also regret to hear about the challenges you faced in locating the apartment entrance and the cleanliness issues within the unit. We strive to maintain high standards of cleanliness and guest convenience, and it's evident we did not meet these standards in your case.Please know that we are taking your feedback seriously and are actively working to improve our communication and services. We value your trust and are committed to ensuring a comfortable and enjoyable experience for all our guests.We appreciate you bringing these issues to our attention and hope to have the opportunity to demonstrate our commitment to excellence in the future.Sincerely,Team Kasa

Hi Molly,Thank you for choosing Kasa Frisco Dallas! We appreciate your feedback and understand that the proximity to the highway may result in some noise. We apologize for any inconvenience caused by this. Despite this, we are glad to hear that you found the easy access provided by the highway beneficial. We value your patronage and look forward to welcoming you back!Best regards,Team Kasa

Hi Adi,Your rating indicates we did not meet your expectations during your recent visit. We sincerely apologize if your experience at our property was less than satisfactory. We would greatly appreciate the opportunity to address and assist you with any concerns or issues you may have encountered. Please don't hesitate to contact our Guest Experience Team at your convenience to share your feedback. Your input is invaluable to us.Sincerely,Team Kasa

Hi Kimberly,Thank you for your positive review! We truly appreciate your loyalty in choosing to stay with us multiple times and we're delighted to hear that you always enjoy our spacious accommodations and amenities. Your feedback means a lot to us as we strive to provide the best possible experience for our guests. We look forward to welcoming you back soon for another enjoyable stay.Best regards,Team Kasa

Hi Colby,Thank you for your positive rating! Your feedback is incredibly valuable, and it inspires us to maintain our commitment to delivering exceptional guest experiences with our tech-enabled hospitality. We can't wait for the opportunity to welcome you back and provide you with another unforgettable stay. Thank you for choosing Kasa; see you soon!Best regards,Team Kasa

Hi Rick,We appreciate your positive review. If there was any aspect of your stay that wasn't completely satisfying, please reach out to us. Our Guest Experience Team is always here to listen and assist. Thank you for selecting Kasa, and we're eager to host you again in the future!Best regards,Team Kasa

Hi Larry,Thank you for your positive rating! Your review means a lot to us. We look forward to welcoming you back next time you visit our city. See you soon!Best regards,Team Kasa

Hi Linda,Your positive rating inspires us to continue delivering the best experience. We look forward to welcoming you back next time. See you soon!Best regards,Team Kasa

Hi Alisha,Thank you for your positive review! We're glad you had a great experience at our property. We strive to provide comfortable and convenient accommodations for our guests, and we're happy to know that you found our location amazing, with easy access to shopping, dining, sports, and festivities. We appreciate your feedback and are here to assist you.Best regards,Team Kasa

Hi Patty,We're grateful for your positive review. If there was any aspect of your stay that wasn't completely satisfying, please reach out to us. Our Guest Experience Team is always here to listen and assist. Thank you for selecting Kasa, and we're eager to host you again in the future!Best regards,Team Kasa

Hi Richard,We apologize for the inconvenience caused by the water leak in your booked room. We understand how frustrating it must have been to be relocated to a different hotel. However, we are glad that our team responded quickly and made everything okay. Thank you for your kind understanding. We look forward to welcoming you back on your next trip. See you soon, Richard!Sincerely,Team Kasa

Hi Brandon,Thank you for sharing your recent experience with us, and we sincerely apologize for the issues you encountered during your stay. Your feedback is crucial in helping us improve our services.We deeply regret the inconvenience you faced upon arrival due to the code issue. This is certainly not the experience we aim to provide, and we will investigate what went wrong with the access code to prevent such occurrences in the future.Furthermore, we apologize for the plumbing issues you mentioned, specifically with the sink and tub shower in the Main bedroom. It is disappointing to hear that our maintenance team did not address these concerns promptly during your stay. We understand the frustration this must have caused you, and we will take immediate steps to ensure that such issues are quickly resolved in the future.Your feedback is invaluable, and we are committed to learning from this experience and making necessary improvements to ensure a more enjoyable and hassle-free stay for our guests. If you have any additional information or if there's anything else we can do to make amends, please do not hesitate to contact us directly.We hope you might consider giving us another chance in the future, as we would love the opportunity to provide you with a more positive experience.Sincerely,Team Kasa

Dear Patrick, Thank you for providing us with an accurate description of your stay. The factors that caused your disappointment are unacceptable by our standards, and we are very sorry that you had to experience those issues from what should have been a place of comfort and relaxation. We understand how your trust has been severely compromised, and we offer our sincerest apologies for failing to deliver our service promise. In addition, you shall find that we have issued a credit to your account. Hopefully, it shall allow you to create a memorable experience that we could not fulfill during your visit. If there is anything further we can assist you with, feel free to contact us

Hi Sahrish, Thank you for choosing to welcome the new year with us! We're delighted you had a wonderful experience with your family. We look forward to sharing more memories with you!

Thank you for sharing your positive experience Sheree and highlighting the points that made your stay memorable. We look forward to welcoming you back on your future travels to Dallas!

Hi Garrett,Thank you for sharing your experience. We apologize for the broken coffeemaker in your room. We understand how frustrating this must be, especially since drinking coffee is essential to your day. We hope our team had the opportunity to take care of this issue during your visit.

Hi Julie,Thank you for your feedback and for reporting the issue with your unit's airconditioning. We're sorry that it took away from what could have been a flawless experience. We hope this minor incident will not prevent you from staying with us again. We'd love to have you back!

Hello Catherine, Thanks for making Kasa a part of your holidays. We're glad you found our spacious accommodations and amenities ideal. We look forward to welcoming you back. See you soon!