2/10 – Ungenügend
MARK, Helotes
Mit der Familie gereist
28. März 2026
Verbesserungswürdig: Personal & Service, Ausstattung und Zustand der Unterkunft
Stay Away – Safety and Maintenance Concerns
The Experience:
I would strongly advise looking elsewhere. While the street noise was low and the microwave/fridge worked as expected, the "cons" significantly outweigh the "pros."
Room & Maintenance:
• Maintenance: The room was in poor repair. The bathroom door appeared to have been kicked in at some point, and the adjoining room door sported tape marks(?). Rickety stairs.
• Plumbing Issues: The sink leaked significantly from the drainpipe. I had to use a spare trash can to catch the water just to use the basin.
• Comfort: The bed was lumpy and extremely uncomfortable. On the bright side, the AC worked well once I crawled under the unit to actually plug it in myself.
• Amenities: There are no drawers for clothes, only shelves, and you’ll need to bring your own hangers. The pool has been filled in with grass and is effectively a dog run now.
Service & Safety:
• Security: During my stay, I had to call 911 due to a physical altercation outside. There was no address or rate information posted on the back of the room door, which made it difficult to provide my location to emergency services.
• Staff Interaction: The reception remains locked; you have to use the small window for service. Also, be aware that housekeeping requires a strict "one-for-one" towel swap before giving you fresh ones.
Bottom Line: Between the structural damage, the plumbing failure, and the safety concerns, this property is best avoided.
MARK
Aufenthalt von 2 Nächten im März 2026