2/10 – Ungenügend
James H.
16. Sept. 2023
Verbesserungswürdig: Sauberkeit
Will never use VRBO/Vacasa again
We vacated this property after less than 30 minutes and are now dealing with horrendous customer support in receiving a refund from Vacasa. Upon entering the home, we immediately smelled an unclean odor that made it hard to breathe. We then noticed bugs that looked like cockroaches around the window sills in the bathroom and living areas. In the backyard space, there was animal waste left on the property. All the furniture pieces had stains on them that smelled of animal urine and were unsafe to sit on. Throughout the house, there are signs stating that the plumbing in the house is not good and guests will be charged for any plumbing issues that occur. Further, the trash bins were completely overfilled making it impossible to even utilize the bins were we to stay. We immediately called customer support for VRBO and for Vacasa, stating the unsanitary conditions of the home, and shared the voluminous photos we took of the cockroaches, stains, and animal waste, then booked a different property in Newport Beach via a different service. Again, we did not stay at the property for longer than 30 minutes though we had booked for a full week. We have asked for an immediate refund to which Vacasa and VRBO have been ignoring our calls, and are taking necessary steps to ensure not only that we are refunded but that this property is delisted until it is safe for people to use.
James H.
Aufenthalt von 7 Nächten im September 2023