6/10 – Okay
Enid
Mit der Familie und kleinen Kindern gereist
30. Mai 2024
Verbesserungswürdig: Personal & Service, Ausstattung und Zustand der Unterkunft
The front desk staff were not friendly and do not provide accurate information. An older front desk woman did not care when my grandson told her the pool was overheated. She responded to him by telling him”That’s the way it is.” When I approached her, following up on the answer my grandson received from her, she made a face as though I was disturbing her from her computer, picked up the walkie-talkie and ushered someone from maintenance to check it out. He told me he could not tinker with the thermostat but would open the back door. The deck was as hot and humid as a sauna.
The food prep ladies were helpful and restocked food before they ran out.
I have never stayed at a hotel that did not refresh rooms and provide a change of bedding. Our stay was for 7 days, even my grandson said that the other place (The Hyatt) was way better and nicer looking. He is 10 years old. They kids pointed out 3 spiders, the pull out is old, not cushioned and one sheet and an old heavier blanket is provided inside of sliding door closet encased in a large plastic zipped bag that I had to search for.
The fitness center flooring is moldy and the scale is old and inaccurate.
The room entry door is too heavy and the bottoms are dangerously lose as I’d the molding around the frame of the wall. We were in room 110. The refrigerator did not cool well and the freezer would constantly make and drop ice cubes with no lever to shut off.
Marriott allows it name to be used in this dilapidated YMCA?
Enid
Aufenthalt von 7 Nächten im Mai 2024