The main living room ceiling was covered in dusty mold. The unit was uninhabitable for health reasons. We were a late arrival and contacted management and housekeeping immediately. We were told it was just dust and in need of maintaining, but a staff member would stop in the next morning. For lack of options, we spent the night. I have mold allergies and they were in high gear. No one should stay here until this is remedied. Maintenance came in the next morning and confirmed it was definitely not dust and we should be moved. Mold aside, housekeeping was subpar. Personal items were left in the unit. Lots of hair in the bathroom floor, thick dust on the master fan and greasy marks on the sliding doors.
This unit is managed by Vacasa and they were responsible for our relocation. While the staff was incredibly polite, their available inventory was limited. They gave us options, but none as nice as the original unit. We were moved 20 minutes away to a unit that was dark like a cave with a tiny balcony and in need of repair. Not happy. They offered to refund our money, but we needed someplace to stay.
Back to this unit...it was tase fully decorated with pretty art. There is a beautiful direct view of the ocean from the balcony and master bedroom. The kitchen is modern and nicely stocked. The sofa could be cleaned, but wasn’t awful. Chair service for two at the beach is included. The pool and hot tub was a bit crowded for our liking during the pandemic, but the unit itself was very nice. If the mold and housekeeping were fixed, this unit would be a true gem!