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Bewertungen von Fort Pontchartrain Detroit, a Wyndham Hotel

3.5 out of 5
Fort Pontchartrain Detroit, a Wyndham Hotel
2 Washington Blvd, Detroit, MI

Bewertungen

7.8

Gut

778 von insgesamt 1735 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
391 von insgesamt 1735 Gästebewertungen haben eine Bewertung von 8 - Gut" "
237 von insgesamt 1735 Gästebewertungen haben eine Bewertung von 6 - Okay" "
161 von insgesamt 1735 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
168 von insgesamt 1735 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

8.0/10

Sauberkeit

8.4/10

Personal & Service

7.4/10

Ausstattung

7.8/10

Zustand der Unterkunft

7.8/10

Umweltfreundlichkeit

Bewertungen

8/10 – Gut

Kai

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Frühstück für 14 usd, Auswahl ist ok, ideales Hotel für Besucher des Fird Field
Aufenthalt von 2 Nächten im September 2023
Antwort von JP am 19. Sept. 2023
Vielen Dank für Ihren Aufenthalt bei uns und für Ihre freundliche Bewertung und Empfehlung.Jackie P.Hauptversammlung

8/10 – Gut

D

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Front desk staff were excellent - very attentive and friendly.
Aufenthalt von 2 Nächten im Mai 2024

10/10 – Hervorragend

Tania

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
loved it here, will be booking again next time I am in Detroit!
Aufenthalt von 1 Nacht im Mai 2024
Antwort von JP am 25. Mai 2024
Thank you again for sharing your experience, and we look forward to serving you in the future.Jackie P.AGM

10/10 – Hervorragend

Calvin

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great location downtown and perfect pictured room. Will definitely stay again. Valet was quick also
Aufenthalt von 1 Nacht im Mai 2024
Antwort von JP am 24. Mai 2024
We are honored that you found your hotel stay delightful. Customer satisfaction has always been our greatest reward.Jackie P.AGM

8/10 – Gut

Paulette

Aufenthalt von 2 Nächten im März 2024
Antwort von JP am 25. Mai 2024
Thank you for taking the time to share your stay with us. We are delighted to note that you had a pleasant experience on that your stay with us; and appreciate your valuable feedback.Jackie P.AGM

10/10 – Hervorragend

Sarah

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Great place to stay with an even better view.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von JP am 24. Mai 2024
Thank you for your review and for your patronage; and we are looking forward to welcoming you on your next stay with us.Jackie P.AGM

8/10 – Gut

Harpreet

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Ausstattung
Property is nice location only issue first room they provide us it was terrible the upon request they changed the room that is very good
Aufenthalt von 2 Nächten im Mai 2024
Antwort von JP am 21. Mai 2024
On behalf of the whole Fort Pontchartrain team, we are honored that you found your hotel stay delightful. Customer satisfaction has always been our greatest reward. Thank you very much. We hope to have you stay again with us.Jackie P.AGM

6/10 – Okay

Jessica

Verbesserungswürdig: Personal & Service und Zustand der Unterkunft
.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von JP am 21. Mai 2024
On behalf of the whole Fort Pontchartrain team, I sincerely apologize for the inconvenience these issues may have caused you. Customer satisfaction is our top priority.Jackie P.AGM

8/10 – Gut

Gerard

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Ausstattung
Rooms need a little work. But beautiful views of Detroit city and the River.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von JP am 21. Mai 2024
On behalf of the whole Fort Pontchartrain team, we are honored that you found your hotel stay delightful. Customer satisfaction has always been our greatest reward. Jackie P.AGM

6/10 – Okay

Laurie, Sawyer

Mit dem Partner gereist
Gut: Personal & Service
On the plus side - nice location, pretty views, very helpful and friendly staff, and our room had great windows. Negatives- the shower drained slowly. The room inexplicably had a motion-sensor light that turned it on whenever you walked by. Seriously long waits for elevators. Long line and wait at check-in.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von JP am 21. Mai 2024
I want you to know that we appreciate your feedback. It will allow us to resolve any problems that occur and help us to improve our services. We are truly didn't mean to inconvenience you and hope to offer you better services in the future.Jackie P.AGM

4/10 – Schlecht

Dorian

Mit dem Partner gereist, Mit einer Gruppe gereist
Gut: Sauberkeit
Verbesserungswürdig: Personal & Service
Suites do not sleep more than 2, elevators extremely slow. Kicking everyone out hotel rooms at the same time to back up elevators lacks hospitality. Why not stager checks out if you know you have faulty elevators and guest staying on all floors. Front desk staff staring at the guest as they leave with less than friendly faces screams hospitality and come back. Valet staff definitely nicer than the hotel staff. And the lady sanitizing the room keys couldn’t even muster a thank you for staying with us. And why are you sanitizing the keys on the front counter as guest check out? This couldn’t be done in back or out of the sight of the paying customer?
Aufenthalt von 2 Nächten im Mai 2024
Antwort von JP am 21. Mai 2024
I sincerely apologize for the inconvenience we may have caused you. I want you to know that we appreciate your feedback. Jackie P.AGM

2/10 – Ungenügend

Octobriann

Mit der Familie gereist
Verbesserungswürdig: Personal & Service und Zustand der Unterkunft
Room wasn't ready And for the prices the room could have been more updated
Aufenthalt von 1 Nacht im Mai 2024
Antwort von JP am 21. Mai 2024
On behalf of the whole Fort Pontchartrain team, I sincerely apologize for the inconvenience we may have caused you. Customer satisfaction is our top priority. We value our customers' and this should not have happened. Jackie P.AGM

6/10 – Okay

Nathaniel

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit und Personal & Service
Good location. Less than average clean and and least half of the staff we interacted with were either terse or simply annoyed and basic inquiries. I was hung up on multiple times when calling the front desk.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von JP am 21. Mai 2024
We are truly sorry for the inconvenience and hope to offer you better services in the future. We strive incredibly hard here to make every guest experience enjoyable and we’ve not been able to meet your expectations this time.Jackie P.AGM

10/10 – Hervorragend

Linda

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Just amazing
Aufenthalt von 1 Nacht im Mai 2024
Antwort von JP am 21. Mai 2024
Thank you for taking the time to tell us about your experience at Fort Pontchartrain Detroit, a Wyndham Hotel. It is always a pleasure to receive positive feedback.Jackie P.AGM

10/10 – Hervorragend

ALAN

Geschäftlich gereist
Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
I liked that my room had windows in multiple directions, and proximity to Huntington Place.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von JP am 16. Mai 2024
We really appreciate you taking the time out to share your experience with us. On behalf of the whole Fort Pontchartrain team, we are happy and grateful you stayed with usJackie P.AGM

6/10 – Okay

Bilal

Geschäftlich gereist
very old property and needs renovations. Parking fees $40 per night
Aufenthalt von 1 Nacht im Mai 2024
Antwort von JP am 15. Mai 2024
We are truly sorry for the inconvenience and hope to offer you better services in the future. We strive incredibly hard here to make every guest experience enjoyable and we’ve not been able to meet your expectations this time.Jackie P.AGM

8/10 – Gut

Cindy

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Staff was very polite and helpful, not sure the restaurant is included in this but morning breakfast staff little rude
Aufenthalt von 1 Nacht im Mai 2024
Antwort von JP am 15. Mai 2024
I sincerely apologize for the inconvenience we may have caused you. I will pass this on to our F&B team. We appreciate your feedback and we hope you stay with us again in the future.Jackie P.AGM

10/10 – Hervorragend

Robert

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Nice hotel in a great location for a trip to downtown Detroit for business or fun and good value to boot. Staff at front desk and throughout the hotel are very friendly and helpful and really make you feel welcome.
Aufenthalt von 2 Nächten im Mai 2024
Antwort von JP am 14. Mai 2024
Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us. On behalf of the whole Fort Pontchartrain team, we are happy and grateful you stayed with usJackie P.AGM

6/10 – Okay

DeShanna

Mit der Familie gereist
Gut: Personal & Service
This was my first time staying at this hotel. For the most part it wasn't bad. Our room wasn't cleaned well. I know this because there were safety pins on the bathroom floor. If the floor was Swept this wouldn't have been missed. The carpet wasn't vacuumed as well. The staff at the front desk and restaurant were very friendly and welcoming.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von JP am 14. Mai 2024
On behalf of the whole Fort Pontchartrain team, I sincerely apologize for the inconvenience these issues may have caused you. Customer satisfaction is our top priority. We value our customers' and this should not have happened. I want you to know that we appreciate your feedback. Jackie P.AGM

2/10 – Ungenügend

Kayla

Mit einer Gruppe gereist
Gut: Personal & Service
Verbesserungswürdig: Sauberkeit, Ausstattung und Zustand der Unterkunft
We showed up at 4:45 to check in and was told it would be another 20 min until our room was ready, we waited over 30 before going to dinner and returning later to check in. Upon getting to our room stuff was falling off the wall and the curtains were broke, there was also a dirty towel left behind by the window. They gave us some free appetizer coupons that we used but it took over 20 min for those to come out too! For 2 fried items. Theres no microwave in the room but there are small fridges. For the price we paid i wouldnt stay here again
Aufenthalt von 1 Nacht im Mai 2024
Antwort von JP am 14. Mai 2024
We value our customers' and this should not have happened. I sincerely apologize for the inconvenience we may have caused you. I want you to know that we appreciate your feedback. This will allow us to resolve any problems that occur and help us to improve our services.Jackie P.AGM

10/10 – Hervorragend

Christina

Aufenthalt von 1 Nacht im Mai 2024
Antwort von JP am 14. Mai 2024
We are honored that you found your hotel stay delightful. Customer satisfaction has always been our greatest reward. Thank you very much. We hope to have you stay again with us.Jackie P.AGM

8/10 – Gut

Kirk

Mit der Familie gereist
Great location downtown right on the river.
Aufenthalt von 2 Nächten im Mai 2024
Antwort von JP am 14. Mai 2024
We really appreciate you taking the time out to share your experience with us. On behalf of the whole Fort Pontchartrain team, we are happy and grateful you stayed with us.Jackie P.AGM

10/10 – Hervorragend

Darryl

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Remote rooms
Aufenthalt von 2 Nächten im Mai 2024
Antwort von JP am 14. Mai 2024
We strive incredibly hard here to make every guest experience enjoyable. We are honored that you found your hotel stay delightful. Customer satisfaction has always been our greatest reward.Jackie P.AGM

10/10 – Hervorragend

Tonya Marie

Mit der Familie gereist
Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
Amazing
Aufenthalt von 1 Nacht im März 2024
Antwort von JP am 14. Mai 2024
Thank you for your review and for your patronage; and we are looking forward to welcoming you on your next stay with us.Jackie P.AGM

10/10 – Hervorragend

Christine

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Very nice! Bed was comfortable view was fantastic.
Aufenthalt von 2 Nächten im Mai 2024
Antwort von JP am 14. Mai 2024
Thank you for staying with us and for your kind review and recommendation.Jackie P.AGM

10/10 – Hervorragend

joyce

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
I love the room the staff, the personality compassion, friendliness, 100
Aufenthalt von 1 Nacht im Mai 2024
Antwort von JP am 14. Mai 2024
Thank you for staying with us. We appreciate your feedback and we hope you stay with us again in the future.Jackie P.AGM

10/10 – Hervorragend

Ruth

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Well one thing I really liked was the man who checked us into the hotel. He was kind, funny and considerate ... so considerate that when I forgot my phone and wallet and then went to lunch, he ran after us to bring it to me. Then our room high up on the 17th floor had a magnificent view of the riverfront and Canada! Yes I could see Canada from our window.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von JP am 15. Mai 2024
Thank you for taking the time to tell us about your experience at Fort Pontchartrain Detroit, a Wyndham Hotel. It is always a pleasure to receive positive feedback.Jackie P.AGM

10/10 – Hervorragend

Cristy

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Mai 2024
Antwort von JP am 10. Mai 2024
We strive incredibly hard here to make every guest experience enjoyable. We are honored that you found your hotel stay delightful. Customer satisfaction has always been our greatest reward.Jackie P.AGM

10/10 – Hervorragend

David

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great location for Downtown Detroit attractions. Riverwalk is a block away and Financial District stop of the free People Mover tram is just down the street. Great breakfast buffet and gym facilities. Staff helpful and friendly.
Aufenthalt von 3 Nächten im April 2024
Antwort von JP am 9. Mai 2024
We are delighted to note that you had a pleasant experience on that your stay with us; and appreciate your valuable feedback.Jackie PAGM

10/10 – Hervorragend

Brenden

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Historic and beautiful rooms. !!!!!
Aufenthalt von 1 Nacht im Mai 2024
Antwort von JP am 8. Mai 2024
Thank you for staying with us. We appreciate your feedback and we hope you stay with us again in the future.Jackie P.AGM

10/10 – Hervorragend

Bobbie, Detroit

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
N
Aufenthalt von 1 Nacht im Mai 2024
Antwort von JP am 8. Mai 2024
Thank you for taking the time to share your stay with us. We are delighted to note that you had a pleasant experience on that your stay with us.Jackie P.AGM

4/10 – Schlecht

marcus, auburn hills

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Property was very dirty, not up to par with many hotels visited around the area.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von JP am 14. Mai 2024
I want you to know that we appreciate your feedback. This will allow us to resolve any problems that occur and help us to improve our services.Jackie P.AGM

6/10 – Okay

Coreen

Mit einer Gruppe gereist
Gut: Sauberkeit und Personal & Service
Rooms are run down.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von JP am 6. Mai 2024
Customer satisfaction is our top priority. We value our customers. I want you to know that we appreciate your feedback. It will allow us to resolve any problems that occur and help us to improve our services.Jackie P.AGM

4/10 – Schlecht

Ashley

Gut: Personal & Service
Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
The staff was great. Lobby and bar area were great. Rooms are terrible. I had a “suite.” It was beyond tiny. Smaller than most regular rooms. The bedroom doors were windows and the extremely tiny bathroom was in the bedroom. So the kids would have to come in there to use it. Window frame was falling off, shower leaked, the futon couch was full of stains, and it was overall not clean. Way overpriced for what it was.
Aufenthalt von 2 Nächten im Mai 2024
Antwort von JP am 6. Mai 2024
I sincerely apologize for the inconvenience we may have caused you. I want you to know that we appreciate your feedback. It will allow us to resolve any problems that occur and help us to improve our services. We are truly didn't mean to inconvenience you and hope to offer you better services in the future.Jackie P.AGM

8/10 – Gut

Robert

Mit dem Partner gereist
Gut: Personal & Service
Verbesserungswürdig: Zustand der Unterkunft
A little dated, nice for downtown right across from the Huntington Place
Aufenthalt von 2 Nächten im April 2024
Antwort von JP am 6. Mai 2024
Thank you for staying with us. We appreciate your feedback and we hope you stay with us again in the future.Jackie P.AGM

10/10 – Hervorragend

Andrea

Aufenthalt von 1 Nacht im April 2024
Antwort von JP am 25. Mai 2024
On behalf of the whole Fort Pontchartrain team, we are honored that you found your hotel stay delightful. Customer satisfaction has always been our greatest reward. Thank you very much. We hope to have you stay again with us.Jackie P.AGM

10/10 – Hervorragend

Maiko

Aufenthalt von 2 Nächten im Mai 2024
Antwort von JP am 25. Mai 2024
Thank you for taking the time to tell us about your experience at Fort Pontchartrain Detroit, a Wyndham Hotel. It is always a pleasure to receive positive feedback.Jackie P.AGM

10/10 – Hervorragend

JP

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
great
Aufenthalt von 1 Nacht im April 2024
Antwort von JP am 4. Mai 2024
On behalf of the whole Fort Pontchartrain team, we are happy and grateful you stayed with us. We are honored that you found your hotel stay delightful. Jackie P.AGM

10/10 – Hervorragend

Brayan

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Bathrooms could be better. But overall perfect location.
Aufenthalt von 1 Nacht im April 2024
Antwort von JP am 2. Mai 2024
On behalf of the whole Fort Pontchartrain team, we are happy and grateful you stayed with us. We are honored that you found your hotel stay delightful. Customer satisfaction has always been our greatest reward. Jackie P.AGM

10/10 – Hervorragend

John

Aufenthalt von 2 Nächten im April 2024
Antwort von JP am 21. Mai 2024
Thank you for taking the time to share your stay with us. We are delighted to note that you had a pleasant experience on that your stay with us; and appreciate your valuable feedback.Jackie P.AGM

4/10 – Schlecht

Abbas

Gut: Personal & Service
Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
I left a day before
Aufenthalt von 2 Nächten im April 2024
Antwort von JP am 30. Apr. 2024
We value our customers' I sincerely apologize for the inconvenience we may have caused you. I want you to know that we appreciate your feedback. Jackie P.AGM

10/10 – Hervorragend

Ian

Had a great time for our girls trip!
Aufenthalt von 1 Nacht im April 2024
Antwort von JP am 30. Apr. 2024
. We are honored that you found your hotel stay delightful. Customer satisfaction has always been our greatest reward. On behalf of the whole Fort Pontchartrain team, we thank you.Jackie P.AGM

6/10 – Okay

Paul

Aufenthalt von 1 Nacht im April 2024
Antwort von JP am 21. Mai 2024
On behalf of the whole Fort Pontchartrain team, I sincerely apologize for the inconvenience these issues may have caused you. Customer satisfaction is our top priority.Jackie P.AGM

10/10 – Hervorragend

Michelle

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im April 2024
Antwort von JP am 30. Apr. 2024
Thank you for staying with us. We appreciate your feedback and we hope you stay with us again in the future.Jackie P.AGM

10/10 – Hervorragend

Jonathan

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 3 Nächten im April 2024
Antwort von JP am 30. Apr. 2024
Thank you again for sharing your experience, and we look forward to serving you in the future.Jackie P.AGM

2/10 – Ungenügend

NaTia

Mit der Familie und kleinen Kindern gereist
Room did not look like photos. Will never go back.
Aufenthalt von 1 Nacht im April 2024
Antwort von JP am 26. Apr. 2024
I sincerely apologize for the inconvenience we may have caused you. I want you to know that we appreciate your feedback. It will allow us to resolve any problems that occur and help us to improve our services.Jackie P.AGM

10/10 – Hervorragend

Hannah

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im April 2024
Antwort von JP am 27. Apr. 2024
On behalf of the whole Fort Pontchartrain team, we are happy and grateful you stayed with us. We are honored that you found your hotel stay delightful. Customer satisfaction has always been our greatest reward. Jackie P.AGM

10/10 – Hervorragend

Eric

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The front desk staff was exceptional. EKB
Aufenthalt von 2 Nächten im April 2024
Antwort von JP am 26. Apr. 2024
Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us. On behalf of the whole Fort Pontchartrain team, we are happy and grateful you stayed with us

2/10 – Ungenügend

nahed

Aufenthalt von 1 Nacht im April 2024
Antwort von JP am 4. Mai 2024
I sincerely apologize for the inconvenience we may have caused you. I want you to know that we appreciate your feedback. It will allow us to resolve any problems that occur and help us to improve our servicesJackie P.AGM

6/10 – Okay

Rahul

Gut: Sauberkeit und Personal & Service
Verbesserungswürdig: Zustand der Unterkunft
Aufenthalt von 4 Nächten im April 2024
Antwort von JP am 25. Apr. 2024
I sincerely apologize for the inconvenience we may have caused you. I want you to know that we appreciate your feedback. It will allow us to resolve any problems that occur and help us to improve our services.Jackie P.AGM