Alle angezeigten Bewertungen beruhen auf Erfahrungen echter Gäste. Nur Reisende, die ihre Unterkunft bei uns gebucht haben, können eine Bewertung abgeben. Wir überprüfen Bewertungen gemäß unseren Richtlinien und veröffentlichen alle Bewertungen, ob positiv oder negativ.Weitere InformationenWird in einem neuen Fenster geöffnet
237 von insgesamt 1000 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
10 – Hervorragend
237
320 von insgesamt 1000 Gästebewertungen haben eine Bewertung von 8 - Gut" "
8 – Gut
320
163 von insgesamt 1000 Gästebewertungen haben eine Bewertung von 6 - Okay" "
6 – Okay
163
126 von insgesamt 1000 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
4 – Schlecht
126
154 von insgesamt 1000 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "
2 – Ungenügend
154
7.0/10
Sauberkeit
7.6/10
Personal & Service
5.8/10
Ausstattung
6.8/10
Zustand der Unterkunft
5.6/10
Umweltfreundlichkeit
Bewertungen
6/10 – Okay
Viktor
Geschäftlich gereist
27. Jan. 2021
Gut: Komfort des Zimmers
Für 1-2 Nächte ok für längeren Aufenthalt nicht zu
Kein Zimmerservice keine Reinigung wie in der Hotels.com App beschrieben!!
Viktor
Aufenthalt von 18 Nächten im Januar 2021
Antwort von SW am 12. Feb. 2021
Thank you
10/10 – Hervorragend
Daniel
Mit der Familie gereist
3. Okt. 2019
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Daniel
Aufenthalt von 1 Nacht im Oktober 2019
8/10 – Gut
Bernd
18. März 2018
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Gut
War alles in Ordnung wlan war gut Check in gut
Bernd
Aufenthalt von 1 Nacht im März 2018
Antwort von Frederick am 4. Apr. 2018
Danke
8/10 – Gut
Katrin
6. Jan. 2016
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Katrin
8/10 – Gut
Katrin
6. Jan. 2016
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Katrin
8/10 – Gut
Verifizierter Reisender
2. Sept. 2015
Gut: Sauberkeit
Verifizierter Reisender
8/10 – Gut
Michael, Wengern
3. Mai 2015
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Gemütlich und ideal für Übernachtung vor Abflug
Das Motel liegt in Flughafennähe. Ich habe mich dort sehr wohl gefühlt. Parkplatz direkt vor dem Zimmer. Gastronomie, z. B. Hooters gleich nebenan. Für Übernachtung vor Abflug hervorragend geeignet.
Michael
10/10 – Hervorragend
Jocelin
12. Mai 2024
Gut: Personal & Service
Jocelin
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Nishaye RediResponse Specialist am 13. Mai 2024
Hello Jocelin, The staff at the Red Roof Inn Detroit Metro Airport - Taylor and I would like to thank you for taking a moment to complete our survey from your recent stay. We are extremely happy to see that you had a wonderful experience, which resulted in your 5/5 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Sincerely,NishayeRed Roof ManagementRediResponse Specialist
6/10 – Okay
Margaret
3. Mai 2024
Gut: Personal & Service
Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
Margaret
Aufenthalt von 1 Nacht im April 2024
Antwort von Olivia RediResponse Specialist am 5. Mai 2024
Hello Margaret, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Detroit Metro Airport - Taylor and I are saddened to see your 3/5 score following your stay. In the future, please consider adding more comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip. Sincerely,OliviaRed Roof Management RediResponse Specialist
2/10 – Ungenügend
Dakota
Geschäftlich gereist, Mit dem Partner gereist
2. Mai 2024
Verbesserungswürdig: Sauberkeit
This is looks way different than the pictures advertised. I had booked a room a few hours before arriving got checked in and went to my room which was not to standards. Which included the walls flaking and the bed check for creepy crawlers was questionable. Within me going into my room and coming out and asking for a refund which I was told would be no problem but I would have to have Expedia call since I book through them. This ended up being a lie and I was not refunded any money at all.10/10 don’t recommend
Dakota
Aufenthalt von 2 Nächten im April 2024
Antwort von Dannielle Rediresponse Specialist am 3. Mai 2024
Dear Dakota,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN DETROIT METRO AIRPORT – TAYLOR. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the upkeep and cleanliness of the room and not having your deposit returned. I do thank you for bringing this matter to our attention and I assure you that this is not the standard that we hold our property. In regards to your refund, please contact your booking source or the front desk directly, for we do not handle such inquiries in this department. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. Thank you again for posting your review. Have a great day. Sincerely,Dannielle Red Roof Management Rediresponse Specialist
2/10 – Ungenügend
Daniel
Mit einer Gruppe gereist
28. Apr. 2024
Verbesserungswürdig: Personal & Service, Ausstattung und Zustand der Unterkunft
Place was gross
Daniel
Aufenthalt von 1 Nacht im April 2024
Antwort von Dannielle Rediresponse Specialist am 28. Apr. 2024
Dear Daniel,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN DETROIT METRO AIRPORT – TAYLOR. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the unclean room. I apologize if you did not feel that our housekeeping met your own standards of cleanliness, though our own standards are very high and include checking up to ensure that rooms are as clean as can be. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. Thank you again for posting your review. We do hope you will choose to stay with us again at Red Roof so we can have the opportunity to provide you with a better experience.Sincerely,Dannielle Red Roof Management Rediresponse Specialist
10/10 – Hervorragend
Tanya
17. März 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Loved the price
Tanya
Aufenthalt von 1 Nacht im März 2024
Antwort von Toni-Ann RediResponse Specialist am 17. März 2024
Hello Tanya,Thank you for your review of our RED ROOF INN DETROIT METRO AIRPORT – TAYLOR. We are elated to see that you found the pricing of your room to be the highlight of your stay. At Red Roof, we strive to provide our guests with convenience and comfortability, so we are happy that was achieved with you. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist
2/10 – Ungenügend
Luis Gerardo
Geschäftlich gereist, Mit dem Partner gereist
16. März 2024
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Horrible lugar, sucio, mal olor, inseguro. Estuve 8min en la habitación, preferí perder el dinero que dormir ahí. No vayan a este lugar, las fotos son un engaño.
Luis Gerardo
Aufenthalt von 1 Nacht im März 2024
Antwort von Toni-Ann RediResponse Specialist am 18. März 2024
Hola Luis,Nos decepciona saber que consideró que nuestro Red Roof Inn Detroit Metro Airport - Taylor no era un reflejo de lo que se anunciaba, que estaba sucio y que enfrentó problemas de seguridad mientras estuvo con nosotros. Por lo general, esto no es algo que nuestros huéspedes experimenten y por ello nos disculpamos. Sin embargo, le agradecemos que nos informe sobre esto, ya que nos esforzamos por mejorar continuamente la calidad de nuestros servicios.Esperamos que tengas un buen día.Muy atentamente,Toni-AnnGestión del techo rojoRediResponse Specialist
10/10 – Hervorragend
Tanya
Mit dem Partner gereist
16. März 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Got to love the price
Tanya
Aufenthalt von 1 Nacht im März 2024
Antwort von Toni-Ann RediResponse Specialist am 17. März 2024
Thank you for reviewing our RED ROOF INN DETROIT METRO AIRPORT – TAYLOR, Tanya. We are elated to have served you and to have been able to present you with a pricing that was convenient to your needs. Thank you again for sharing your experience, we look forward to your next stay at Red Roof.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist
4/10 – Schlecht
Ebony N
9. März 2024
Gut: Personal & Service
The sheets were not changed and were dirty
Ebony N
Aufenthalt von 1 Nacht im März 2024
Antwort von Recordo, Rediresponse Specialist am 10. März 2024
Hey Ebony,Thank you for taking the time to complete our guest survey. We appreciate your 5/5 score and comments regarding your recent stay at the Red Roof Inn Detroit Metro Airport - Taylor. It's disheartening to hear that you encountered unclean sheet on your bed. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. Please know that this isn't the level of service that Red Roof stands for and we hope that you will give us the opportunity to provide you with a better experience the next time you're in the area. Sincerely,RecordoRed Roof ManagementRediresponse Specialist
2/10 – Ungenügend
Stephanie J
3. März 2024
Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
Unclean conditions, overall poor condition. We did not stay here.
Stephanie J
Aufenthalt von 2 Nächten im März 2024
Antwort von Oshane RediResponse Specialist am 4. März 2024
Dear Stephanie, Thank you for taking the time to tell us about your experience at the RED ROOF INN DETROIT METRO AIRPORT – TAYLOR. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the condition of the property not being up to your standards. We strive to provide guests with all the comforts of home, so I am disappointed to see your 1/5 score. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Red Roof Management
2/10 – Ungenügend
Britney
25. Feb. 2024
Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
Very dirty… smoke smell…have to leave in the middle of the night… wouldn’t recommend
Britney
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Nishaye RediResponse Specialist am 27. Feb. 2024
Hello Britney,Thank you for writing to us about your recent stay at our hotel Red Roof Inn Detroit Metro Airport - Taylor. We are utterly disappointed to learn that you encountered these distasteful situations during your recent visit. Please accept our humblest apologies as this is nowhere near the standard we strive to uphold. I'll bring these matters to management's attention for further review. We ask that you give us another opportunity to make a better impression on your next visit to one of our Red Roof locations.Sincerely,NishayeRed Roof ManagementRediResponse Specialist
10/10 – Hervorragend
Trevon, Detroit
24. Feb. 2024
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Trevon
Aufenthalt von 2 Nächten im Januar 2024
Antwort von Nishaye RediResponse Specialist am 27. Feb. 2024
Hello Trevon, The staff at the Red Roof Inn Detroit Metro Airport - Taylor and I would like to thank you for taking a moment to complete our survey from your recent stay. We are extremely happy to see that you had a wonderful experience, which resulted in your 5/5 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Sincerely,NishayeRed Roof ManagementRediResponse Specialist
2/10 – Ungenügend
Sheila
Mit einer Gruppe gereist
23. Feb. 2024
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
I will never book there again they nasty got roaches TVs don't work bathroom f***** up I wouldn't tell nobody to go there ever
Sheila
Aufenthalt von 2 Nächten im Februar 2024
Antwort von Gabrielle RediResponse Specialist am 24. Feb. 2024
Thank you for taking a moment to leave a review, Sheila. The staff and I at the Red Roof Inn Detroit Metro Airport - Taylor were disappointed to see your 1/5 score following your stay. You indicated that the pest you reported, the faulty TV and the other listed issues hindered your experience. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. We wish you all the best in your future travels.With thanks, Red Roof Management
10/10 – Hervorragend
Alexandre
13. Feb. 2024
Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
Nice
Alexandre
Aufenthalt von 2 Nächten im Januar 2024
Antwort von Oshane RediResponse Specialist am 14. Feb. 2024
Dear Alexandre,Thank you for taking the time to complete our guest survey. We appreciate your comments following your recent stay at the RED ROOF INN DETROIT METRO AIRPORT – TAYLOR. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services.Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Red Roof Management
4/10 – Schlecht
Alexandria
Mit der Familie und kleinen Kindern gereist, Mit Haustieren gereist
10. Feb. 2024
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Very dirty first room had broken glass all over and none of the lights work the other room they flipped the sheets inside out and were not washed
Alexandria
Aufenthalt von 2 Nächten im Februar 2024
Antwort von Oshane RediResponse Specialist am 11. Feb. 2024
Dear Alexandria, Thank you for taking the time to tell us about your experience at the RED ROOF INN DETROIT METRO AIRPORT – TAYLOR. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the lack of cleanliness you described, the issue mentioned with the lights along with the other concerns highlighted. I will be sharing your feedback with upper management to ensure your satisfaction. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Red Roof Management
2/10 – Ungenügend
Tanya
6. Feb. 2024
Tanya
Aufenthalt von 1 Nacht im Februar 2024
Antwort von LaTunde RediResponse Specialist am 8. Feb. 2024
Hello Tanya, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN DETROIT METRO AIRPORT – TAYLOR and I appreciate your 2/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist
4/10 – Schlecht
Samuel
Mit einer Gruppe gereist, Mit der Familie gereist
5. Feb. 2024
Verbesserungswürdig: Sauberkeit, Ausstattung und Zustand der Unterkunft
Staff was nice . Water was good and hot for the showers. Room was nice and warm.Room's were dirty carpet wasnt vacuumed. Any of the non carpeted floors were dirty also. Alot of shady characters hang out around there. Stayed there Sat and Sunday . Sunday the coffee wasn't made till 9;45 . But you get what you pay for and it was cheap .
Samuel
Aufenthalt von 2 Nächten im Februar 2024
Antwort von Tianna RediResponse Specialist am 5. Feb. 2024
Dear Samuel,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the Red Roof Inn Detroit Metro Airport - Taylor. It's great to read that you were pleased with the hospitality of our staff and the comfortability of your room. However, you mentioned that the uncleanliness of the floor and the other highlighted concerns that hindered your stay. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Red Roof Management
10/10 – Hervorragend
Ryan, Lake City
31. Jan. 2024
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Verbesserungswürdig: Ausstattung
It was ok
Ryan
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Olivia RediResponse Specialist am 1. Feb. 2024
Thank you, Ryan, for telling us about your stay at the Red Roof Inn Detroit Metro Airport - Taylor. I am glad you found your experience to be okay. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, we look forward to your next stay at Red Roof.Sincerely,OliviaRed Roof ManagementRediResponse Specialist
4/10 – Schlecht
Sean
21. Jan. 2024
Verbesserungswürdig: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Nope.
Didn’t feel like a very safe area. Lots of garbage outside. Coffee machine was “down” two mornings in a row. Room was not decorated as pictured. Had to fix chain in toilet after every use to prevent it from continuously running.
Sean
Aufenthalt von 4 Nächten im Januar 2024
Antwort von Kamaria RediResponse Specialist am 22. Jan. 2024
Dear Sean,Thank you for taking the time to tell us about your experience at the RED ROOF INN DETROIT METRO AIRPORT – TAYLOR. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the dysfunctional coffee machine, the lack of cleanliness of the location and the other issues highlighted which hindered your stay. I will be sharing your comments with the management team in an effort to have your concerns addressed. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Red Roof Management
2/10 – Ungenügend
Theodore
Geschäftlich gereist, Mit der Familie gereist
16. Jan. 2024
Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
They never cleaned our rooms even after we asked. We had to purchase towels so we could take showers. The remote didn’t work on the television, they didn’t have a replacement, and they couldn’t fix it. Both rooms smelt like marijuana! It was the worst six days!
Theodore
Aufenthalt von 5 Nächten im Januar 2024
Antwort von Antonio,RediResponse Specialist am 17. Jan. 2024
Dear Theodore,We are sorry to hear your recent experience at the RED ROOF INN DETROIT METRO AIRPORT – TAYLOR did not meet your expectations. I will certainly bring this to the property’s attention in an effort to address your concern. We at Red Roof appreciate your business and truly value your feedback. Sincerely,Antonio,Red Roof Management RediResponse Specialist
6/10 – Okay
Maryann
15. Jan. 2024
Maryann
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Antonio,RediResponse Specialist am 17. Jan. 2024
Hello Maryann, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN DETROIT METRO AIRPORT – TAYLOR and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Antonio,Red Roof Management RediResponse Specialist
10/10 – Hervorragend
Justin H
Mit dem Partner gereist
13. Jan. 2024
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
For the price its not bad
Justin H
Aufenthalt von 3 Nächten im Dezember 2023
Antwort von Antonio,RediResponse Specialist am 14. Jan. 2024
Dear Justin H,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the RED ROOF INN DETROIT METRO AIRPORT – TAYLOR. It’s great to hear that you found our property to be cost efficient. At Red Roof, feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Antonio,Red Roof ManagementRediResponse Specialist
4/10 – Schlecht
Matthew
Geschäftlich gereist
9. Jan. 2024
Gut: Sauberkeit und Personal & Service
Verbesserungswürdig: Zustand der Unterkunft
A water main broke , so their was no water untill the evening. However, the dresser drawers were broken, .
Matthew
Aufenthalt von 3 Nächten im Januar 2024
Antwort von LaTunde RediResponse Specialist am 11. Jan. 2024
Dear Matthew,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN DETROIT METRO AIRPORT – TAYLOR. Red Roof sincerely appreciates your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the dresser draws and having no water until evening due to broken water main. We will take your comments into consideration and shared with management to make changes to improve our customer experience. We would love to have another chance to provide you with a better experience the next time you're in town. Sincerely,LaTundeRed Roof Management RediResponse Specialist
2/10 – Ungenügend
Che
2. Jan. 2024
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Che
Aufenthalt von 3 Nächten im Dezember 2023
Antwort von Gabrielle RediResponse Specialist am 6. Jan. 2024
Thank you for taking a moment to leave a review, Che. The staff and I at the Red Roof Inn Detroit Metro Airport - Taylor were disappointed to see your 1/5 score following your stay. In order to understand what prompted your 1/5 score, please consider adding comments to your review to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and it would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us. Sincerely, Red Roof Management
8/10 – Gut
Ebony N
27. Dez. 2023
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Ebony N
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Chirell RediResponse Specialist am 29. Dez. 2023
Dear Ebony,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Detroit Metro Airport - Taylor and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,ChirellRediResponse Specialist
4/10 – Schlecht
Ratanond
26. Dez. 2023
Gut: Personal & Service
Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
Ratanond
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Oshane RediResponse Specialist am 28. Dez. 2023
Hello Ratanond, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN PADUCAH and I are disappointed to see your 2/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management
2/10 – Ungenügend
Fnu
24. Dez. 2023
Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
Worst
Fnu
Aufenthalt von 2 Nächten im Dezember 2023
Antwort von Oshane RediResponse Specialist am 24. Dez. 2023
Dear Value Guest, Thank you for taking the time to tell us about your experience at the . I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies. Red Roof strive to provide guests with all the comforts of home, so I am disappointed to see your 1/5 score. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Very truly yours,Red Roof Management
4/10 – Schlecht
Armone Arnold
23. Dez. 2023
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The room smelled like cigarette smoke. There were dirt stains and cigarette burns on the “clean” linen and towels. The tub had plenty of rust spots.
Armone Arnold
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Oshane RediResponse Specialist am 24. Dez. 2023
Dear Armone, Thank you for taking the time to tell us about your experience at the RED ROOF INN DETROIT METRO AIRPORT – TAYLOR. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the foul odor you described along with the lack of cleanliness you highlighted. Red Roof strive to provide guests with all the comforts of home, so I am disappointed to see your 2/5 score. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Very truly yours, Red Roof Management
2/10 – Ungenügend
Peter
22. Dez. 2023
Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
Peter
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Oshane RediResponse Specialist am 24. Dez. 2023
Hello Peter, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN DETROIT METRO AIRPORT – TAYLOR and I are disappointed to see your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management
2/10 – Ungenügend
James
Mit der Familie gereist
17. Dez. 2023
Gut: Personal & Service
Verbesserungswürdig: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
Room had an odor when we entered. Several flies were in the bathroom - looked like something was not right with the bathtub. My 16 year old son was so against staying we checked out before going to sleep and just drove home.
James
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Kamaria RediResponse Specialist am 18. Dez. 2023
Dear James,I appreciate you sharing your feedback following your stay at the RED ROOF INN DETROIT METRO AIRPORT – TAYLOR. I was saddened to read that your stay fell short of your expectations due to the insects you reported, the odor you described and all the other issues highlighted which hindered your stay. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely,Red Roof Management
2/10 – Ungenügend
Michael
13. Dez. 2023
Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
Avoid.
Hotel did not have my reservation to begin with. Ended up not staying the night because hotel was in terrible condition. Room was borderline uninhabitable.
Michael
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Kamaria RediResponse Specialist am 14. Dez. 2023
Dear Michael,Thank you for taking the time to tell us about your experience at the RED ROOF INN DETROIT METRO AIRPORT – TAYLOR. I am sorry that your experience did not meet your expectations prompting your 1/5 score. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you’re comfortable.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Red Roof Management
4/10 – Schlecht
Deborah
13. Dez. 2023
Gut: Personal & Service
Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
Deborah
Aufenthalt von 1 Nacht im September 2023
Antwort von Kamaria RediResponse Specialist am 14. Dez. 2023
Hello Deborah, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN DETROIT METRO AIRPORT – TAYLOR and I are disappointed to see your 2/5 score following your stay at Red Roof. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management
4/10 – Schlecht
Zixin
10. Dez. 2023
Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
Zixin
Aufenthalt von 2 Nächten im Dezember 2023
Antwort von Kamaria RediResponse Specialist am 12. Dez. 2023
Hello Zixin, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN DETROIT METRO AIRPORT – TAYLOR and I are disappointed to see your 2/5 score following your stay at Red Roof. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management
4/10 – Schlecht
Anthony
8. Dez. 2023
Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
Stains on chairs certins and carpet burn holes in the pillows and fixed holes in walks that are not painted or leveled
Anthony
Antwort von Carla RediResponse Specialist am 16. Feb. 2024
Dear Anthony,We appreciate you taking your time to share your honest feedback here at the Red Roof Inn Detroit Metro Airport - Taylor. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. You indicated that you were unsatisfied with your stay as there were stains on the chairs, the pillows had burnt holes and the other concerns you listed. At Red Roof, we continually work to improve our hotel, so I really appreciate you providing us with your feedback. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely,CarlaRed Roof ManagementRediResponse Specialist
2/10 – Ungenügend
Katherine
Mit dem Partner gereist
8. Dez. 2023
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Katherine
Antwort von Adraine Rediresponse Specialist am 15. Feb. 2024
Hello Katherine, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN DETROIT METRO AIRPORT – TAYLOR and I appreciate your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,AdraineRed Roof Management Rediresponse Specialist
2/10 – Ungenügend
Sai Pradyumna
3. Dez. 2023
Sai Pradyumna
Aufenthalt von 2 Nächten im Dezember 2023
Antwort von Oshane RediResponse Specialist am 25. Dez. 2023
Hello Sai, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN DETROIT METRO AIRPORT – TAYLOR and I are disappointed to see your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely, Red Roof Management
2/10 – Ungenügend
kaila
3. Dez. 2023
kaila
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Oshane RediResponse Specialist am 25. Dez. 2023
Hello Kaila, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN DETROIT METRO AIRPORT – TAYLOR and I are disappointed to see your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management
2/10 – Ungenügend
Chelsea
Mit einer Gruppe gereist
3. Dez. 2023
Verbesserungswürdig: Sauberkeit, Ausstattung und Zustand der Unterkunft
Chelsea
Aufenthalt von 2 Nächten im Dezember 2023
Antwort von Oshane RediResponse Specialist am 6. Dez. 2023
Hello Chelsea, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN DETROIT METRO AIRPORT – TAYLOR and I appreciate your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management
2/10 – Ungenügend
Jonas
2. Dez. 2023
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Power went out, room wasnt clean, sheets had a used appearance.
Jonas
Aufenthalt von 1 Nacht im November 2023
Antwort von Oshane RediResponse Specialist am 6. Dez. 2023
Dear Jonas, Thank you for taking the time to tell us about your experience at the RED ROOF INN DETROIT METRO AIRPORT – TAYLOR. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the lack of cleanliness of the room along with the issue highlighted with the power. Red Roof strive to provide guests with all the comforts of home, so I am disappointed to see your 1/5 score. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Red Roof Management
4/10 – Schlecht
Jiyun
19. Nov. 2023
Jiyun
Aufenthalt von 1 Nacht im November 2023
Antwort von Kamaria RediResponse Specialist am 10. Dez. 2023
Hello Jiyun, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN DETROIT METRO AIRPORT – TAYLOR and I are disappointed to see your 2/5 score following your stay at Red Roof. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management
10/10 – Hervorragend
Richard
9. Nov. 2023
Richard
Aufenthalt von 3 Nächten im November 2023
Antwort von Oshane RediResponse Specialist am 29. Nov. 2023
Hello Richard,Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN DETROIT METRO AIRPORT – TAYLOR and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,OshaneRed Roof ManagementRediResponse Specialist
6/10 – Okay
owen
6. Nov. 2023
Gut: Sauberkeit und Ausstattung
Nothing
owen
Aufenthalt von 1 Nacht im November 2023
Antwort von Kerry-Lee RediResponse Specialist am 8. Nov. 2023
Dear Owen, We at the RED ROOF INN DETROIT METRO AIRPORT – TAYLOR appreciate your scoring of 3/5 in regards to your recent stay with us. In the future we would love for you to please consider adding detail comments to your survey about your stay to let us know what we are doing wrong and where we can improve to enhance our guest experiences. At Red Roof, your feedback is critical as we aim to provide clean, comfortable, affordable stays for all our guests. Thank you again for your scoring .We hope to see you again soon. Sincerely, Kerry-Lee Red Roof Management RediResponse Specialist
6/10 – Okay
jenn
Mit dem Partner gereist
5. Nov. 2023
Gut: Personal & Service
Verbesserungswürdig: Sauberkeit, Ausstattung und Zustand der Unterkunft
The whole place is run down and in need of a deep deep deep cleaning, dusting, bleaching and carpet cleaning. The room had a smell, the the door handle was loose. All the walls were dirty. The bathroom looked like it hadnt been cleaned before we checked in. There was about a1/4 inch of toilet paper in the bathroom. The bed had stains in the blankets and sheets. There was candy wrappers from places weve never been too on the floor. The tv had a 1/3 of the screen that was green. Some of the power outlets did not work. One of the beds was so uneven it sloped downhill. It was also super soft. The other was firm and springy. Overall. As a place to sleep for 2 nights it was tolerable. But we wont stay there again.
jenn
Aufenthalt von 2 Nächten im November 2023
Antwort von Olivia RediResponse Specialist am 7. Nov. 2023
Thank you, Jenn, for telling us about your stay at the Red Roof Inn Detroit Metro Airport - Taylor. I am disappointed to hear that you were unsatisfied with the upkeeped condition of the property and the lack of cleanliness in the hotel, the odor you encountered and all the other concerns that dampened your visit. Please accept our apologies for the impact this had on your stay and can assure you that this is not reflective of our usual standards. While Red Roof goal is to deliver clean and comfortable accommodations for all guests, it seems we have fell short with you. It is important for you to know that your voice is of tremendous importance to us, so your comments will be reviewed by staff, in an effort to ensure your experience is not repeated in the future. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,OliviaRed Roof Management RediResponse Specialist
10/10 – Hervorragend
JEREMY
31. Okt. 2023
Gut: Sauberkeit und Personal & Service
Front desk was very helpful and attentive. Bathroom ceiling is falling apart and needs repai
JEREMY
Aufenthalt von 1 Nacht im Oktober 2023
Antwort von Kamaria RediResponse Specialist am 1. Nov. 2023
Dear Jeremy,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN DETROIT METRO AIRPORT – TAYLOR. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding our front desk staff to be very helpful and attentive. However, I sincerely apologize for the situation you mentioned regarding the bathroom. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Please know that we value you as our guest and appreciate your business. Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future. Sincerely,Kamaria Red Roof Management RediResponse Specialist