3 Restaurants, Frühstück, Mittagessen, Abendessen, internationale Küche
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Bewertungen von voco Doha West Bay Suites, an IHG Hotel

5 out of 5
voco Doha West Bay Suites, an IHG Hotel
Al Intisar Street, West Bay, Doha

Bewertungen

9.0

Wunderbar

92 von insgesamt 148 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
38 von insgesamt 148 Gästebewertungen haben eine Bewertung von 8 - Gut" "
7 von insgesamt 148 Gästebewertungen haben eine Bewertung von 6 - Okay" "
8 von insgesamt 148 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
3 von insgesamt 148 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

9.2/10

Sauberkeit

9.0/10

Personal & Service

9.2/10

Ausstattung

9.0/10

Zustand der Unterkunft

9.0/10

Umweltfreundlichkeit

Bewertungen

10/10 – Hervorragend

Benny

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
The service and hospitality of voco in Doha has been exceeding our expectations. Outstanding personnel and hands-on advisory for our guided tour, which took place 1hr later. Thanks to Puri & his team and Rajeev who gave us a well-informed tour through the capital of Qatar.
Aufenthalt von 2 Nächten im Mai 2023
Antwort von Lucy, M am 24. Mai 2023
Dear Benny,We are very delighted to hear of your immense overall satisfaction with the hospitality service you received from our Hosts during your recent stay with us. Your gratitude and encouraging feedback will be shared with the team.Thank you again for choosing voco Doha West Bay Suites, we truly value your feedback and hope to welcome you back soon.Sincerely,Lucy, MLearning & Quality Manager

10/10 – Hervorragend

Mirelle, München

Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
Sehr großen Zimmer, sehr sauber. Aus den oberen Etagen sehr schöner Blick.
Aufenthalt von 8 Nächten im Januar 2020
Antwort von Kevin Lawless am 8. Feb. 2020
Dear Mirelle, Thank you for taking the time to share your feedback on your recent stay at Rabban Suites. We are delighted that our spacious rooms and great view from top floors was up to your liking and expectations. We look forward to welcome you again. Sincerely, Kevin Lawless Hotel Manager

10/10 – Hervorragend

Verifizierter Reisender

Aufenthalt von 5 Nächten im März 2019
Antwort von Sushil Sharma am 17. Apr. 2019
Dear Guest, Thank you for taking the time to convey your comments and for choosing our hotel as your accommodation choice. It is heartening to note your appreciative comments about our hospitality and meticulous attention to detail. We are committed to consistently providing warm and efficient services to all our guests and compliments such as yours are most encouraging and will always be our greatest reward. Thank you once again for your patronage. It was a pleasure for us to be at your service and we look forward to welcoming you back in the very near future. With my best regards, Sushil Sharma Area General Manager - Middle East and Africa

10/10 – Hervorragend

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Aufenthalt von 5 Nächten im März 2019
Antwort von Sushil Sharma am 17. Apr. 2019
Dear Guest, Thank you for taking the time to convey your comments and for choosing our hotel as your accommodation choice. It is heartening to note your appreciative comments about our hospitality and meticulous attention to detail. We are committed to consistently providing warm and efficient services to all our guests and compliments such as yours are most encouraging and will always be our greatest reward. Thank you once again for your patronage. It was a pleasure for us to be at your service and we look forward to welcoming you back in the very near future. With my best regards, Sushil Sharma Area General Manager - Middle East and Africa

8/10 – Gut

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Aufenthalt von 2 Nächten im Februar 2019
Antwort von Sushil Sharma am 3. Apr. 2019
Dear Guest, We are elated to know that your stay at Fraser Suites West Bay, Doha has managed to make it to the top of your discerning hotel list. Our heartfelt thanks to you for your warm endorsement and generous appreciation of our hotel. Each one of my team members strive hard to ensure our guests sample a warm and welcoming stay and receive the personalized service we are known for. The team is happy to know that their efforts were a success in making your visit truly memorable. We look forward to welcoming you back soon at your home away from home here in Doha with us at Fraser Suites West Bay, Doha. Sincerely, Sushil Sharma Area General Manager - Middle East and Africa

2/10 – Ungenügend

Ali

Mit der Familie gereist
Gut: Ausstattung
Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
Dirty , and the breakfast is poor
Aufenthalt von 3 Nächten im April 2024
Antwort von Lucy, M am 29. Apr. 2024
Dear Ali,We sincerely regret hearing that your recent stay did not meet your expectations.We truly value your feedback as we can determine our areas for improvement and thus ensure we maintain the highest quality standards for our guests. We would appreciate learning more details of where we fell short in our cleanliness and breakfast service, please do not hesitate to contact me on our hotel telephone number: +974 4495 5028 to discuss your experience.We hope to hear from you soon.Sincerely,Lucy, MLearning & Quality Manager

8/10 – Gut

Shaikha

Geschäftlich gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Big rooms, great service, the furniture need updating, overall very nice stay
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Lucy, M am 13. Feb. 2024
Dear Shaikha,Thank you for taking the time to post your review of your recent stay with us. Kindly be assured your feedback will be taken into consideration.We hope to see you again soon.Sincerely,Lucy, MLearning & Quality Manager

10/10 – Hervorragend

Lovely Malinawan, ALEXANDRIA

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 3 Nächten im Dezember 2023
Antwort von Lucy, M am 11. Jan. 2024
Dear Lovely,Thank you for your five-star rating of your recent stay with us. We hope to see you again soon.Sincerely,Lucy, MLearning & Quality Manager

10/10 – Hervorragend

Pamela

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Perfect location..right at the heart of city
Aufenthalt von 3 Nächten im Dezember 2023
Antwort von Lucy, M am 1. Jan. 2024
Dear Pamela,We are very pleased to hear about your immense overall satisfaction with your recent stay with us!Thank you for choosing voco Doha West Bay Suites, we truly value your comments and welcome the opportunity to serve you again.Sincerely,Lucy, MLearning & Quality Manager

6/10 – Okay

Verifizierter Reisender

Mit der Familie gereist
Gut: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
Arrived at 1:30pm they said room not ready and check in at 3pm came back 4:30 room was still not ready
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Lucy, M am 24. Dez. 2023
We sincerely regret the inconvenience you experienced upon your arrival to the Hotel and the lasting negative impression this had on your overall stay with us. We really hope you will grant us another opportunity to stay with us again to make up for this disappointing stay and show you our true level of hospitality. Sincerely,Lucy, MLearning & Quality Manager

10/10 – Hervorragend

Tessa

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 2 Nächten im November 2023
Antwort von Lucy, M am 21. Nov. 2023
Dear Tessa,Thank you for your five-star rating of your recent stay with us. We hope to see you again soon.Sincerely,Lucy, MLearning & Quality Manager

10/10 – Hervorragend

Tessa

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 2 Nächten im November 2023
Antwort von Lucy, M am 20. Nov. 2023
Dear Tessa,Thank you for your excellent rating (10/10) here on Expedia, we are delighted to see that you experienced a successful stay with us,We hope to welcome you back soon.Sincerely,Lucy, MLearning & Quality Manager

10/10 – Hervorragend

stephane

Aufenthalt von 4 Nächten im Oktober 2023
Antwort von Lucy, M am 19. Okt. 2023
Dear Stephane,Thank you for your excellent rating (10/10).We hope to welcome you back soon.Sincerely,Lucy,MLearning & Quality Manager

10/10 – Hervorragend

Robert Leo

Mit einer Gruppe gereist
Gut: Ausstattung
Voco hotels regularly, and this is the best I’ve stayed in by far. The staff were absolutely brilliant and couldn’t do enough for you. Friendly, polite and helpful. I genuinely can’t recommend this hotel enough.
Aufenthalt von 5 Nächten im Oktober 2023
Antwort von Lucy, M am 10. Okt. 2023
Dear Robert,We are very delighted to hear about your immense overall satisfaction with your recent stay with us. Thank you for giving a special mention to the hospitality service you received from our Hosts, your encouraging feedback will be shared with the team.Thank you again for choosing voco Doha West Bay Suites, we truly value your recommendation of our Hotel and hope to welcome you back soon.Sincerely,Lucy, MLearning & Quality Manager

10/10 – Hervorragend

Enoch

Aufenthalt von 4 Nächten im September 2023
Antwort von Lucy, M am 12. Nov. 2023
Dear Enoch,Thank you for your five-star rating of your recent stay with us. We hope to see you again soon.Sincerely,Lucy, MLearning & Quality Manager

10/10 – Hervorragend

Latifa Omar

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Amazing stay at Voco Doha. Everyone was very friendly and attentive. I look forward to visiting again in the future In Sha Allah. Thank you guys.
Aufenthalt von 7 Nächten im September 2023
Antwort von Lucy, M am 26. Sept. 2023
Dear Latifa,We are very delighted to hear about your immense overall satisfaction with your recent stay with us! Thank you for highlighting the friendly and attentive hospitality service you received from our Hosts, your encouraging feedback will be shared with the team.Thank you again for choosing voco Doha West Bay Suites, we truly value your comments and look forward to welcoming you back soon.Sincerely,Lucy, MLearning & Quality Manager

10/10 – Hervorragend

nawab

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
It was our first time staying in Qatar and Voco Hotel. We were impressed with the cleanliness of the rooms, courtesy, and kindness of the staff. Nothing was too difficult for anybody. From booking cab to church at 5am in the morning, prompt valet service to preparing delicious food for our breakfast or preparing birthday surprise for me. People who delivered outstanding service were Aicha and her whole restaurant team and Said with reception crew and the valet service team. Thank you.
Aufenthalt von 8 Nächten im Juli 2023
Antwort von Lucy, M am 27. Juli 2023
Dear nawab,We are very honoured that you chose to celebrate your birthday with us! Thank you for giving a special mention to the overall cleanliness of the hotel and the hospitality service you received from our Hosts. Your encouraging feedback will be shared with the team including Aicha and Sajid.Thank you again for choosing voco Doha West Bay Suites and for taking the time to provide your feedback, we hope to welcome you back soon.Sincerely,Lucy, MLearning & Quality Manager

10/10 – Hervorragend

Destiny

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Antwort von Lucy, M am 17. Juli 2023
Dear Destiny,Thank you for the five star rating of your recent stay with us. We hope to welcome you back soon.Sincerely,Lucy, MLearning & Quality Manager

10/10 – Hervorragend

chris

Aufenthalt von 2 Nächten im Mai 2023
Antwort von Lucy, M am 28. Mai 2023
Dear MohammedThank you for taking the time to post your rating on your recent stay with us. We hope to see you again soon.Sincerely,Lucy, MLearning & Quality Manager

8/10 – Gut

Wedanand

Aufenthalt von 5 Nächten im April 2023
Antwort von Lucy,M am 28. Mai 2023
Dear Wedanand,Thank you for taking the time to post your rating of our hotel. We hope to see you again soon.Sincerely,Lucy, MLearning & Quality Manager

10/10 – Hervorragend

ABDULLA

Mit einer Gruppe gereist
Gut: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 2 Nächten im April 2023
Antwort von Lucy,M am 1. Mai 2023
Dear Abdulla,Thank you for your five-star rating of your recent stay with us. We hope to see you again soon.Sincerely,Lucy, MLearning & Quality Manager

8/10 – Gut

Fathi

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Good stay with a high price
Good stay and good group in reception. No upgrade at all even if you a private customer in IHG group.
Aufenthalt von 1 Nacht im April 2023
Antwort von Lucy,M am 29. Apr. 2023
Dear Fathi,Thank you for choosing voco Doha West Bay Suites and for taking the time to post your review of your recent stay with us. We regret your disappointment regarding the room upgrade. Unfortunately, due to availability, this benefit could not be made possible.We hope you will grant us another opportunity to serve you again to make up for this stay. Sincerely,Lucy, MLearning & Quality Manager

8/10 – Gut

Ali

Aufenthalt von 1 Nacht im April 2023
Antwort von Lucy,M am 27. Apr. 2023
Dear Ali,Thank you for your rating of your recent stay with us. We hope to see you again soon.Sincerely,Lucy, MLearning & Quality Manager

8/10 – Gut

Safina

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Really enjoyed my stay . Staff were lovely and friendly . Very clean , food was good too . Would recommend to friends and family 🙂
Aufenthalt von 9 Nächten im Februar 2023
Antwort von Lucy, M am 12. März 2023
Dear Safina,We are very delighted to hear that you enjoyed your recent stay with us. We appreciate your encouraging feedback regarding the culinary and hospitality service you received from our team.Thank you for choosing voco Doha West Bay Suites, we appreciate your recommendation and hope to welcome you back soon.Sincerely,Lucy, MLearning & Quality Manager

8/10 – Gut

Philippe

Geschäftlich gereist
Gut: Sauberkeit und Personal & Service
Verbesserungswürdig: Komfort des Zimmers
Go if you like to party at night instead of sleep
I travel often to Doha but this has been my worst hotel experience so far. Someone staying in the room in front of mine was partying the whole night (20+ guests in his room walking in and out in the corridor, loud music, etc.). When I complained to the hotel management in the middle of the night they pretty much did not do anything, except politely telling him once to reduce the noise level. When I went the next day to speak to hotel management, they told me that the person staying in the room is a "long term resident", and then they even had the audacity to tell me that "he has friends coming from far away"; which apparently seems to be a valid justification to prevent other people from sleeping. I had to ask the hotel to move to another room, they gave me a similar one, I had to move all of my stuff and I did not receive any compensation, whether financial or in terms of upgrade. A commercial gesture which would have been appreciated, and I would not recommend this hotel to anyone.
Aufenthalt von 11 Nächten im Februar 2023
Antwort von Lucy, M am 27. Feb. 2023
Dear Philippe,We sincerely regret the disturbance caused to you during your stay with us and the poor resolution from our team. Kindly be assured we prioritize the well-being of all our guests. Your comments will be shared with the team to look into and implement the necessary corrective actions and coaching to ensure this will not happen again.We hope you will grant us another opportunity to serve you again and show you our true level of tranquil hospitality. Sincerely,Lucy, M Learning & Quality Manager

10/10 – Hervorragend

Dominique

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 3 Nächten im Januar 2023
Antwort von Lucy, M am 9. Feb. 2023
Dear Dominique,Thank you for the excellent (10/10) rating on your recent stay with us. We hope to see you again soon.Sincerely,Lucy, MLearning & Quality Manager

10/10 – Hervorragend

Chi Wen

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
the hotel staff are so friendly and polite. It is 10min walk to Metro station and area are still developing. Uber is easy to find, Metro is very cheap.
Aufenthalt von 4 Nächten im Februar 2023
Antwort von Lucy,M am 8. Feb. 2023
Dear Chi Wen,Thank you for taking the time to post your review. We appreciate your encouraging feedback regarding the hospitality service you received from our Hosts. Your comments will be shared with the team. We hope to see you again soon.Sincerely,Lucy, MLearning & Quality Manager

4/10 – Schlecht

Outi Soile Päivikki

Aufenthalt von 4 Nächten im Januar 2023

10/10 – Hervorragend

christiaan

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Geweldig hotel! Locatie is super, personeel ontzettend vriendelijke en behulpzaam. Het ontbijt is uitgebreid en erg lekker. We hebben gebruik gemaakt van het zwembad en van de gym, beide keurig. Kortom een aanrader!
Aufenthalt von 4 Nächten im Januar 2023
Antwort von Lucy, M am 25. Jan. 2023
Dear Christiaan, We are very delighted to hear of your immense overall satisfaction with your recent stay with us and really appreciate you giving special mention of our breakfast buffet and the helpful hospitality service you received from our team! Your encouraging feedback will be shared with them all.Thank you for taking the time to post your review, we truly value your comments and welcome the opportunity to serve you again. Sincerely,Lucy, MLearning & Quality Manager

10/10 – Hervorragend

Vinita

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great understanding staff. Helped us with late checkout for our late flight which was great help with the little kids especially
Aufenthalt von 2 Nächten im Januar 2023
Antwort von Lucy, M am 22. Jan. 2023
Dear Vinita,Thank you for taking the time to post your review of your recent stay with us. We appreciate your encouraging feedback regarding the hospitality service you received from our Hosts. Your comments will be shared with the team We hope to see you again soon.Sincerely,Lucy, MLearning & Quality Manager

4/10 – Schlecht

Saeed

Aufenthalt von 2 Nächten im Januar 2023
Antwort von Lucy M am 9. Jan. 2023
Dear Saeed,We sincerely regret your dissatisfaction with your recent stay with us.As per the discussion you had with our Duty Manager, the smoking of Shisha in the suites is prohibited due to the activation of the smoke alarm which as a result can activate the fire alarm for the hotel.Again, we sincerely regret your dissatisfaction with our services, however, we must prioritize the safety and well-being of our guests as well as comply with local regulations.Sincerely,Lucy M,Learning and Quality Manager

8/10 – Gut

Ali

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Dezember 2022
Antwort von Lucy, M am 5. Jan. 2023
Dear Ali,Thank you for your rating of your recent stay with us. We hope to see you again soon.Sincerely,Lucy, MLearning & Quality Manager

10/10 – Hervorragend

Mucha, Hertford

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great gym, pool. Perfect location at entry into the local area
Aufenthalt von 1 Nacht im Dezember 2022
Antwort von Lucy,M am 13. Dez. 2022
Dear Mucha,Thank you for your encouraging remarks regarding your recent stay with us! We hope to see you again soon.Sincerely,Lucy,MLearning & Quality Manager

8/10 – Gut

MOHAMMED

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
wonderful stay
Comfortable and wonderful stay
Aufenthalt von 3 Nächten im Oktober 2022
Antwort von Lucy,M am 27. Okt. 2022
Dear Mohammed,We are very delighted to hear that you experienced a wonderful stay with us!Thank you for choosing voco Doha West Bay Suites, we truly value your comments and welcome the opportunity to serve you again.Sincerely,Lucy, MLearning & Quality Manager

8/10 – Gut

MOHAMMED

Mit der Familie gereist
Gut: Personal & Service und Komfort des Zimmers
Comfortable stay
Comfortable and beautiful stay
Aufenthalt von 3 Nächten im Oktober 2022
Antwort von Lucy,M am 23. Okt. 2022
Dear Mohammed,We are very pleased to hear that you had a comfortable stay with us.Thank you for choosing voco Doha West Bay Suites, we truly value your comments and welcome the opportunity to serve you again.Sincerely,Lucy, MLearning & Quality Manager

10/10 – Hervorragend

Ahmad

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Verry good
Aufenthalt von 1 Nacht im September 2022
Antwort von Lucy,M am 2. Okt. 2022
Dear Ahmad,We are very pleased to hear of your overall satisfaction with your recent stay with us!We hope to welcome you back soon.Sincerely,Lucy, MLearning & Quality Manager

10/10 – Hervorragend

Ahmed

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Nice place nice staff clean hotel
Aufenthalt von 1 Nacht im September 2022
Antwort von Lucy,M am 27. Sept. 2022
Dear Ahmed,Thank you for taking the time to post your review of your recent stay with us.We appreciate your feedback regarding the overall cleanliness of the hotel and the hospitality service you experienced. Your encouraging remarks will be shared with the team.We hope to welcome you back soon.Sincerely,Lucy, MLearning & Quality Manager

4/10 – Schlecht

Fahad

Geschäftlich gereist
Verbesserungswürdig: Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Bathroom very small tv Chanel very poor you call for reception don’t answer fast service not good you have to wait to receive what you need
Aufenthalt von 2 Nächten im August 2022
Antwort von Lucy,M am 28. Aug. 2022
Dear Fahad,We sincerely regret to hear that your recent stay with us did not meet your expectations.Kindly be assured your comments will be shared with the team to look into and ensure consistency in our standards of service.Again, we sincerely regret your dissatisfaction with our services.Thank you for choosing voco Doha West Bay Suites and for providing your feedback as we are able to determine our areas for improvement. We hope you will be so gracious as to grant us another opportunity to serve you again to make up for this stay and to show you our true level of hospitality.Sincerely, Lucy MwananshikuLearning & Quality Manager

10/10 – Hervorragend

Haseeb Anwar

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im August 2022
Antwort von Lucy,M am 28. Aug. 2022
Dear Haseeb,Thank you for your excellent rating (10/10) on your recent stay with us! We hope to welcome you back soon.Sincerely,Lucy, MLearning & Quality Manager

10/10 – Hervorragend

Ahmad

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Ausstattung
Excellent choice One of the best
Aufenthalt von 21 Nächten im Juli 2022
Antwort von Lucy,M am 21. Aug. 2022
Dear Ahmad,We are very pleased to hear of your overall satisfaction with your recent stay with us!Thank you for choosing voco Doha West Bay Suites, we truly value your comments and welcome the opportunity to serve you again.Sincerely,Lucy, MLearning & Quality Manager

10/10 – Hervorragend

Khalid

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
The pool, jacuzzi and steam room are not great.
Aufenthalt von 5 Nächten im Juli 2022
Antwort von Lucy, M am 14. Juli 2022
Dear Kalid, Thank you for your 5-star rating of your recent stay with us. However, we do regret hearing your disappointment with our Jacuzzi and steam facilities, in spite of this, we hope to welcome you back soon. Sincerely, Lucy, M Learning & Quality Manager

8/10 – Gut

faisal, Doha

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
I like children section game
Aufenthalt von 1 Nacht im Juli 2022
Antwort von Lucy,M am 21. Aug. 2022
Dear Faisal,Thank you for taking the time to post your rating on your recent stay with us. We hope to see you again soon.Sincerely,Lucy,MLearning & Quality Manager

10/10 – Hervorragend

majames

Gut: Sauberkeit, Personal & Service und Ausstattung
N/a
Aufenthalt von 5 Nächten im Juni 2022
Antwort von Lucy,M am 3. Juli 2022
Dear majames, Thank you for the five-star rating of your recent stay with us. We hope to see you again soon. Sincerely, Lucy,M Learning & Quality Manager

10/10 – Hervorragend

Saif

Mit der Familie und kleinen Kindern gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
We really enjoyed our stay here and the kids club was very useful
Aufenthalt von 4 Nächten im Mai 2022
Antwort von Lucy,M am 3. Juli 2022
Dear Saif, We are very pleased to hear that you enjoyed your recent stay with us! We hope to welcome you back soon. Sincerely, Lucy,M Learning & Quality Manager

6/10 – Okay

Sultan

Mit der Familie gereist
Gut: Personal & Service und Ausstattung
I had a booking of two rooms that I have asked over the phone to be connected. Front office were kind enough to upgrade one of the rooms to a suite. I arrived at Iftar time. the restaurant took more than 25 minutes to serve our food, however the food was good. the bathroom in the room was too small. I did not like flooring as I prefer carpet or parquet. in the last day, at 12 pm a gentleman from front desk called me to ask about my checkout time while bluntly reminding me of how nice he was to upgrade one of my rooms.
Aufenthalt von 1 Nacht im April 2022
Antwort von Lucy,M am 24. Apr. 2022
Dear Sultan, Thank you for taking the time to tell us about your experience at voco Doha West Bay Suites. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We sincerely regret to hear about the delay you experienced in our restaurant and the inappropriate manner of the Front office agent at check out. Kindly be assured this is not our accepted approach and your comments will be shared with the team to ensure consistency in our standards of service and guest courtesy. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing voco Doha West Bay Suites, we truly value your comments and welcome the opportunity to serve you again. Sincerely, Lucy Mwananshiku Learning & Quality Manager

10/10 – Hervorragend

christine

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
We stayed here for a long weekend to go to the MotoGP at Losail. The hotel was recently renovated and is now called "VOCO". We received a warm welcome on arrival and the staff were all friendly and helpful throughout our stay. The location of the hotel isn't too bad either- 10minute walk to DECC metro and 2 shopping centres, one including Carrefour supermarket. The room itself was spacious, had a lovely large comfy bed, wonderful view and lots of facilities including a nice coffee machine, microwave, 2 ring electric hob, saucepan, crockery and cutlery. There was also a washing machine! Breakfast was good too with a nice variety of hot and cold items. It was our first time at Doha so unable to compare this hotel to other hotels in the area, though we enjoyed our stay here.
Aufenthalt von 3 Nächten im März 2022
Antwort von Lucy,M am 8. März 2022
Dear Christine, We are very delighted to hear that you enjoyed your recent stay with us, and really appreciate you highlighting your overall satisfaction with your breakfast experience including the helpful, friendly hospitality service you received from our Hosts. Your encouraging feedback will be shared with the team. Thank you for choosing voco Doha West Bay Suites, we truly value your comments and hope to welcome you back soon. Sincerely, Lucy,M Learning & Quality Manager

10/10 – Hervorragend

Hend

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Friendly Staff, Safe, Excellent location, They clean well but not the fine details if you so picky in cleaning like I am.
Aufenthalt von 14 Nächten im Dezember 2021
Antwort von Lucy,M am 9. Jan. 2022
Dear Hend, Thank you for your feedback regarding your recent stay with us. We sincerely regret to hear that the standard of cleanliness was not up to your expectations. Kindly be assured your comments have been shared with our team to look into and implement the necessary corrective actions. Thank you again for taking the time to post your review, we truly value your feedback as we are able to determine our areas for improvement and ensure consistency in our standards of service. We hope you will grant us another opportunity to serve you again to make up for this stay and show you our true level of hospitality. Sincerely, Lucy,M Learning & Quality Manager

10/10 – Hervorragend

Olatunde

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
It was exceptionally wonderful experience right from the security to the receptionist, room service, the chef and the restaurant staff are great people. The game room was totally fun and the city view from the room is breathtaking…..
Aufenthalt von 1 Nacht im Dezember 2021
Antwort von Lucy,M am 31. Dez. 2021
Dear Olatunde, We are very delighted to hear of your immense overall satisfaction of your recent stay with us! Thank you for giving special mention of the hospitality service you received from our various hosts, your encouraging feedback will be shared with them all. Thank you again for choosing Rabban Suites (soon to be an IHG hotel, voco Doha West Bay Suites), we truly value your comments and hope to welcome you back soon. Sincerely, Lucy,M Learning & Quality Manager

6/10 – Okay

Saemah

Geschäftlich gereist
Gut: Personal & Service
Verbesserungswürdig: Sauberkeit und Komfort des Zimmers
Aufenthalt von 4 Nächten im November 2021
Antwort von Lucy,M am 1. Dez. 2021
Dear Saemah, Thank you for your rating of your recent stay with us. We hope to see you again soon. Sincerely, Lucy,M Learning & Quality Manager

6/10 – Okay

Avohom, Ruther glen

Mit dem Partner gereist
Gut: Sauberkeit
It was situated close to the mall and other dining and shopping. Room was average to slightly above average. Definitely some age and wear on the room but was in decent condition.
Aufenthalt von 1 Nacht im November 2021
Antwort von Lucy,M am 28. Nov. 2021
Dear Avohom Thank you for your feedback regarding your recent stay with us. We sincerely regret the condition of your suite. Kindly be assured your comments have been shared with our team to look into and implement the necessary corrective actions. Thank you again for taking the time to post your review, we truly value your feedback as we are able to determine our areas for improvement and ensure consistency in our standards of service. We hope you will grant us another opportunity to serve you again. Sincerely, Lucy,M Learning & Quality Manager