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Bewertungen von The Shelbourne, Autograph Collection

5 out of 5
The Shelbourne, Autograph Collection
27 St. Stephen's Green North, Dublin, Dublin

Bewertungen

9.2

Wunderbar

694 von insgesamt 1002 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
186 von insgesamt 1002 Gästebewertungen haben eine Bewertung von 8 - Gut" "
70 von insgesamt 1002 Gästebewertungen haben eine Bewertung von 6 - Okay" "
34 von insgesamt 1002 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
18 von insgesamt 1002 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

9.6/10

Sauberkeit

9.4/10

Personal & Service

9.2/10

Ausstattung

9.2/10

Zustand der Unterkunft

9.4/10

Umweltfreundlichkeit

Bewertungen

10/10 – Hervorragend

Adrian

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
very good
Aufenthalt von 2 Nächten im Oktober 2021

10/10 – Hervorragend

Torsten

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Top Lage und guter Service
Sehr gutes Hotel, gerne wieder
Aufenthalt von 1 Nacht im März 2020

10/10 – Hervorragend

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Aufenthalt von 3 Nächten im Februar 2020

6/10 – Okay

Mario

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Gute Lage, sehr kleine Zimmer
Preis-Leistung passt nicht. Zimmer sind sehr klein für 5 Sterne. Badezimmer kann nur von einer Person betreten werden.
Aufenthalt von 1 Nacht im Dezember 2019

10/10 – Hervorragend

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Dezember 2019

10/10 – Hervorragend

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Mitten in der Stadt,alles gut erreichbar
Freundlich,zuvorkommend,sehr sauber charme,old irish style
Aufenthalt von 3 Nächten im Mai 2018

10/10 – Hervorragend

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Zentral gelegenes Hotel, sehr gutes Frühstück und toller Service.
Aufenthalt von 4 Nächten im Oktober 2017

6/10 – Okay

Christian, Luzern

Gut: Sauberkeit und Personal & Service
Die Fassade allein macht es nicht...!
Wir verbrachten ein verlängertes Wochenende in Dublin (4 Nächte). Diese positiven Punkte können aber nicht gänzlich die weniger guten Aspekte ausgleichen. Das Hotel besticht durch die äussere und innere Erscheinung und überzeugt durch das sehr freundliche und zuvorkommende Servicepersonal. Es ist sehr zentral gelegen und nach wenigen Gehminuten befindet man sich im Einkaufszentrum von Dublin. Besonders zu erwähnen sei auch die Leistung des SPA - wir erlebten das Personal dort als sehr freundlich und kompetent. Weniger gut gefallen, und da können die positiven Punkte die weniger guten Aspekte nicht ausgleichen, war die Verfügbarkeit von anderen Hoteleinrichtungen. Weihnachtszeit hin oder her, es war schlicht unmöglich gemütlich die Hotelbar aufzusuchen oder sonst einen Bereich in der Hotellounge zu finden, da jeden Tag das Hotel ausgebucht war von Firmenanlässen und Parties (nicht für Hotelgäste). Man konnte sich durch die Menschenmenge drängen um schnell auf das Zimmer oder zum Hotelausgang zu gelangen, das war es aber auch schon. Auch von einem gemütlichen Frühstück kann keine Rede sein. Neben schmutzigen Besteck (es sei aber erwähnt, dass nach anfänglichen Zögern, der Restaurantmanager die Reklamation gut gemeistert hatte), befand man sich in einem dicht gedrängten und eher bedrückenden Frühstücksraum. Man hätte sich ganz einfach von einem 5 Sterne Haus hier mehr "Raum" und Ambiente erwartet. Minibar - gut gefüllt nur leider überhaupt nicht kalt usw.

10/10 – Hervorragend

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Altehrwürdiges Grandhotel am St Stephen's green
3 tägige Geschäftsreise, mein bevorzugtes Hotel in Dublin, mit guter Qualität der Zimmer, nettem Wellnessbereich, leckerem Essen, sehr guter Bar, und top Lage im Stadtzentrum

8/10 – Gut

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Verbesserungswürdig: Komfort des Zimmers

10/10 – Hervorragend

Erika, Bayern

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Schöne und interessante Tage in Dublin
Wir kennen Dubling von früheren Besuchen und es hat uns dort sehr gefallen. Wir haben dieses Hotel gewählt, weil es über eine ausgezeichnete Küche verfügt und qualifiziertes und freundliche, hilfsbereite Mitarbeiter hat. Gleichzeitig liegt es in direkter Nähe eine wunderbaren Parks. Bei unserem nächsten Besuch in Dublin werden wir dort sicher wieder wohnen.

10/10 – Hervorragend

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Immer noch die Nr 1
Es war wiedermal tramhaft schön im Shelbourne. Freundlicher Service und ein herausragendes Frühstücksbuffet machen den Aufenthalt zu einem Genuss Ich freue mich auf den nächsten Besuch

10/10 – Hervorragend

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Grossartiges Hotel an idealer Lage.
Grossartiges Hotel an idealer Lage. Schönes, grosses Zimmer mit hervorragendem Bad. Kleiderschrank viel zu klein und ausserdem mit Safe, Teeutensilien und Bügelbrett verstellt. Hervorragende Küche in allen Restaurants. SPA ist fast nicht zu finden, ein wahrer Irrweg, bis man dort ist. SPA selber ist schön. Wir kommen bestimmt wieder.

10/10 – Hervorragend

Alexander, Oberwil

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Luxuriöses Stadthotel an zentraler Lage!
Die Zimmer sind sehr schön eingerichtet, aber klein. Hatte ein Zimmer im 8ten Stock mit unattraktiven Ausblick auf Hinterhof-Gasse und Lärm von einer Glassammelstelle in der Nähe. Mein Zimmer (Nr. 867) war in der Nähe des Lifts und sehr hellhörig(Liftgeräusche, Geräusche von Personen auf dem Gang und in den anliegenden Zimmern). Hatte den Eindruck, dass das Personal während Feiertagen (Bank Holidays) an seine Kapazitätsgrenze kommt (lange Wartezeit auf à la Carte-Frühstück, Zimmerservice erst um 15:00h). Davon abgesehen ein sehr schönes stilvolles Hotel mit herrlichem Interieur und einer reichen Tradition. Sehr gutes Essen und, von Ausnahmen abgesehen, sehr gutem Service. Aufgrund der zentralen Lage lässt sich die Stadt sehr gut zu Fuss erkunden.

10/10 – Hervorragend

PP, Nürnberg, Bayern

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Tolle Adresse in Dublin
Viel Charakter, aufmerksamer, professioneller Service, hervorragende Küche, tolle Lage, zuvorkommendes Personal, unvergleichliche, geschichtsträchtige Atmosphäre.

2/10 – Ungenügend

Ashleen

On our wedding day treated terribly by a dreadful lady called Ursula. Having stayed in the shelbourne since the 80’s as a child it is clear to me the Marriott group has got it terribly wrong. I will definitely never stay there again.
Aufenthalt von 1 Nacht im April 2024

10/10 – Hervorragend

Lee, Reston

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great location, helpful and friendly staff. Great amenities. Rooms are clean and quiet even though it’s a busy hotel with lots of events going on every day.
Aufenthalt von 4 Nächten im April 2024
Antwort von Andrew Cumpsty am 23. Apr. 2024
Dear Lee,Thank you for taking the time to write such a great account of your recent stay with us, here at The Shelbourne. It was such a pleasure to read, and we are delighted you enjoyed everything about your time with us.Your comments about the level of service you consistently received are just wonderful, and I will be sure to share them with colleagues across the hotel.We all look forward to having the opportunity to welcome you back again very soon.Kind regards,Andrew J. CumpstyQuality & Standards Manager

10/10 – Hervorragend

Caroline

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Fantastic! Best hotel in Dublin.
Aufenthalt von 12 Nächten im März 2024
Antwort von Andrew Cumpsty am 12. Apr. 2024
Dear Caroline,Thank you for taking the time to share a rating of your recent stay with us, here at The Shelbourne.It is always encouraging to receive positive ratings, particularly when it comes from those who matter the most – you! Once again, I appreciate you taking the time to share your fantastic feedback.We hope to welcome you again soon.Sincerely,Andrew J. CumpstyQuality & Standards Manager

10/10 – Hervorragend

Gilles, Abu Dhabi

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great experience
Aufenthalt von 4 Nächten im März 2024
Antwort von Andrew Cumpsty am 22. März 2024
Dear Giles,Thank you for taking the time to share a rating of your recent stay with us, here at The Shelbourne.It is always encouraging to receive positive ratings, particularly when it comes from those who matter the most – you! Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Andrew J. CumpstyQuality & Standards Manager

6/10 – Okay

David

Gut: Sauberkeit und Zustand der Unterkunft
Verbesserungswürdig: Personal & Service
Aufenthalt von 1 Nacht im März 2024
Antwort von Andrew Cumpsty am 18. März 2024
Dear David,Thank you for taking the time to write a review of your recent stay with us, here at The Shelbourne.It is always encouraging to hear feedback, particularly when it comes from those who matter the most – you! Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Andrew J. CumpstyQuality & Standards Manager

10/10 – Hervorragend

Andrew

Aufenthalt von 2 Nächten im Februar 2024
Antwort von Andrew Cumpsty am 22. März 2024
Dear Andrew,Thank you for taking the time to share a rating of your recent stay with us, here at The Shelbourne.It is always encouraging to receive positive ratings, particularly when it comes from those who matter the most – you! Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Andrew J. CumpstyQuality & Standards Manager

10/10 – Hervorragend

Michael

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Fantastico
Fantastic experience right from you arrive to a warm greeting at the front door until you leave.
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Andrew Cumpsty am 12. Feb. 2024
Dear Michael,Thank you for taking the time to write a review of your recent stay with us, here at The Shelbourne. It was such a pleasure welcome you back, and we are delighted you enjoyed everything about your time with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Andrew J. CumpstyQuality & Standards Manager

8/10 – Gut

Jennifer

Gut: Sauberkeit
Aufenthalt von 6 Nächten im Januar 2024
Antwort von Andrew Cumpsty am 12. Feb. 2024
Dear Jennifer,Thank you for taking the time to share and post your 8 out of 10 rating.We truly appreciate the time you took to share a positive rating.We look forward to welcoming you back to The Shelbourne in the near future.Warm regards,Andrew J. CumpstyQuality & Standards Manager

10/10 – Hervorragend

Leta

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Andrew Cumpsty am 12. Feb. 2024
Dear Leta,Thank you for taking the time to share and post your 10 out of 10 rating.We truly appreciate the time you took to share a positive rating.We look forward to welcoming you back to The Shelbourne in the near future.Warm regards,Andrew J. CumpstyQuality & Standards Manager

10/10 – Hervorragend

Raphael

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Excellent location and front door staff very friendly especially Brendan
Aufenthalt von 2 Nächten im Januar 2024
Antwort von Andrew Cumpsty am 17. Jan. 2024
Dear Raphael,Thank you for taking the time to write such a wonderful account of your recent stay with us, here at The Shelbourne. It was such a pleasure to read, and we are delighted you enjoyed everything about your time with us.Your comments will be shared with colleagues across the hotel, and in particular with Brendan, who I am sure will be thrilled.We all look forward to having the opportunity to welcome you back again very soon.Kind regards,Andrew CumpstyQuality & Standards Manager

10/10 – Hervorragend

nancy

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 2 Nächten im Januar 2024
Antwort von Andrew Cumpsty am 17. Jan. 2024
Dear Nancy,Thank you for taking the time to share and post your 10 out of 10 rating.We truly appreciate the time you took to share a positive rating.We look forward to welcoming you back to The Shelbourne in the near future.Warm regards,Andrew J. CumpstyQuality & Standards Manager

10/10 – Hervorragend

Conor

Aufenthalt von 1 Nacht im Januar 2024
Antwort von Andrew Cumpsty am 17. Jan. 2024
Dear Conor,Thank you for taking the time to share and post your 10 out of 10 rating.We truly appreciate the time you took to share a positive rating.We look forward to welcoming you back to The Shelbourne in the near future.Warm regards,Andrew J. CumpstyQuality & Standards Manager

8/10 – Gut

Bradley

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Classic hotel in a great location. Wonderful bar. Great views of the park.
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Andrew Cumpsty am 17. Jan. 2024
Dear Bradley,Thank you for taking the time to share and post your 4 out of 5 rating.We truly appreciate the time you took to share a positive rating.We look forward to welcoming you back to The Shelbourne in the near future.Warm regards,Andrew J. CumpstyQuality & Standards Manager

10/10 – Hervorragend

Yanmo

Mit der Familie gereist
Gut: Personal & Service, Ausstattung und Zustand der Unterkunft
Nice place to stay, especially 5 star to its restaurants and bars!
Aufenthalt von 9 Nächten im Dezember 2023
Antwort von Andrew Cumpsty am 1. Jan. 2024
Dear Yanmo,Thank you for taking the time to share and post your 5 out of 5 rating.Kind regards, Andrew J. CumpstyQuality & Standards Manager

10/10 – Hervorragend

annette

Aufenthalt von 3 Nächten im Dezember 2023
Antwort von Andrew Cumpsty am 1. Jan. 2024
Dear Annette,Thank you for taking the time to share and post your 5 out of 5 rating.Kind regards, Andrew J. CumpstyQuality & Standards Manager

8/10 – Gut

Blake, New york

Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Andrew Cumpsty am 12. Feb. 2024
Dear Blake,Thank you for taking the time to share and post your 4 out of 5 rating.We truly appreciate the time you took to share a positive rating.We look forward to welcoming you back to The Shelbourne in the near future.Warm regards,Andrew J. CumpstyQuality & Standards Manager

10/10 – Hervorragend

Clayton

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
This was our third time staying at the Shelbourne. And we recently spent Christmas at the hotel. As usual, our stay was exceptional. The food was excellent and the staff were outstanding.
Aufenthalt von 3 Nächten im Dezember 2023
Antwort von Andrew Cumpsty am 1. Jan. 2024
Dear Clayton,Thank you for taking the time to write such a wonderful account of your recent stay with us, here at The Shelbourne. It was such a pleasure to read, and we are delighted you enjoyed everything about your time with us.We all look forward to having the opportunity to welcome you back again very soon.Kind regards,Andrew J. CumpstyQuality & Standards Manager

10/10 – Hervorragend

Melissa

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Christmas and Family
Great that the Shelbourne now prioritises their residents over the walk-in customers. Was great to see that a dedicated area for residents have opened in all the bars. We had the most stunning bedrooms and enjoyed also lounging around with our young adult kids and catching up.
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Andrew Cumpsty am 1. Jan. 2024
Dear Melissa,Thank you for taking the time to write such a wonderful account of your recent stay with us, here at The Shelbourne. It was such a pleasure to read, and we are delighted you enjoyed everything about your time with us.We all look forward to having the opportunity to welcome you back again very soon.Kind regards,Andrew J. CumpstyQuality & Standards Manager

10/10 – Hervorragend

victor

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Andrew Cumpsty am 1. Jan. 2024
Dear Victor,Thank you for taking the time to share and post your 10 out of 10 rating.We truly appreciate the time you took to share a positive review.We hope to see you again soon. Kind regards, Andrew J. CumpstyQuality & Standards Manager

10/10 – Hervorragend

HELEN

Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Andrew Cumpsty am 17. Jan. 2024
Dear Helen,Thank you for taking the time to share and post your 5 out of 5 rating.We truly appreciate the time you took to share a positive rating.We look forward to welcoming you back to The Shelbourne in the near future.Warm regards,Andrew J. CumpstyQuality & Standards Manager

6/10 – Okay

Kathleen

Gut: Sauberkeit und Zustand der Unterkunft
Rude checking in staff member, toilet panel kept falling off in our room, wrong meal served in saddle room which meant one of our parties meal arrived after we had all finished! No refund or discount offered. They didn’t eat their meal as they didn’t want to eat after we had all finished! Really poor for an expensive restaurant.
Aufenthalt von 2 Nächten im Dezember 2023
Antwort von Andrew J, Cumpsty am 20. Dez. 2023
Dear Kathleen,Thank you for sharing your feedback from your stay with us. Naturally, I was deeply disappointed to see there were some elements of your stay that you were not satisfied with. The comfort of our guests is of the utmost importance and our aim is to completely surpass our guest’s expectations.I was so very sorry to read your review and offer you my sincerest apologies for the disappointment you have expressed. The service and inconsistencies that you have highlighted in this review and have been taken seriously, are well noted and have been shared with the Management Team.We care very much about how we made you feel and hope you will give us another opportunity in the near future to try to make amends, as I know we can do very much better.Kind regards,Andrew J. CumpstyQuality & Standards Manager

10/10 – Hervorragend

geoffrey

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 3 Nächten im Dezember 2023
Antwort von Andrew J. Cumpsty am 20. Dez. 2023
Dear Geoffrey,Thank you for taking the time to share a rating of your recent stay with us, here at The Shelbourne. It was such a pleasure welcome you, and we are delighted you enjoyed everything about your time with us.We hope to welcome you again soon.Sincerely,Andrew J. CumpstyQuality & Standards Manager

10/10 – Hervorragend

Sébastien

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
.
Antwort von Andrew Cumpsty am 12. Feb. 2024
Dear Sebastian,Thank you for taking the time to share and post your 5 out of 5 rating.We truly appreciate the time you took to share a positive rating.We look forward to welcoming you back to The Shelbourne in the near future.Warm regards,Andrew J. CumpstyQuality & Standards Manage

10/10 – Hervorragend

SAlly

Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Andrew Cumpsty am 12. Dez. 2023
Dear Sally,Thank you for taking the time to share a rating of your recent stay with us, here at The Shelbourne. It was such a pleasure welcome you, and we are delighted you enjoyed everything about your time with us.It is always encouraging to receive positive feedback, particularly when it comes from those who matter the most – you! Once again, I appreciate you taking the time to share your rating.We hope to welcome you again soon.Sincerely,Andrew J. CumpstyQuality & Standards Manager

6/10 – Okay

Sinead

Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Andrew Cumpsty am 6. Dez. 2023
Dear Sinead,Thank you for taking the time to share and post your rating.We truly appreciate the time you took to share a review.We hope to see you again soon. Kind regards, Andrew J. CumpstyQuality & Standards Manager

10/10 – Hervorragend

Vanessa

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im November 2023
Antwort von Andrew Cumpsty am 12. Dez. 2023
Dear Vanessa,Thank you for taking the time to share a rating of your recent stay with us, here at The Shelbourne. It was such a pleasure welcome you, and we are delighted you enjoyed everything about your time with us.It is always encouraging to receive positive feedback, particularly when it comes from those who matter the most – you! Once again, I appreciate you taking the time to share your rating.We hope to welcome you again soon.Sincerely,Andrew J. CumpstyQuality & Standards Manager

10/10 – Hervorragend

Ashley

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Excellent location in Dublin
My husband and I stayed here as our first trip to Dublin and we were blown away! The location is excellent and the accommodations were above and beyond. We were so comfortable and loved that we could walk to many locations nearby. The only thing we noted about our room is that it was a little warm and the duvet was very heavy, but that may just be our preference. Everything else was superb!
Aufenthalt von 5 Nächten im November 2023
Antwort von Andrew Cumpsty am 6. Dez. 2023
Dear Ashley,Thank you for taking the time to write such a wonderful account of your recent stay with us, here at The Shelbourne. It was such a pleasure to read, and we are delighted you enjoyed everything about your time with us.We all look forward to having the opportunity to welcome you back again very soon.Kind regards,Andrew J. CumpstyQuality & Standards Manager

8/10 – Gut

Sara, Florence

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
We thoroughly enjoyed our stay at the Shelbourne. The room was comfortable and clean, and the location cannot be beat. Plus, it had plenty of amenities that make it feel like a real vacation. Two minor areas for improvement: we had house keeping staff open the door without knocking on at least 3 occasions, once while we were sound asleep. We understand there is the Do Not Disturb tag but we didn’t expect disturbances at 7 am, 9 pm etc. Final minor complaint is that the room was hot, about 8 degrees warmer than our sleeping comfort. We could turn the air conditioning on but this did very little. And the windows barely cracked open. If you’re a hot sleeper, this would be a problem for you.
Antwort von Andrew Cumpsty am 22. Nov. 2023
Dear Sara,Thank you for your taking the time to review your recent stay of The Shelbourne. I certainly appreciate your kind words on our comfortable guestrooms, housekeeping team, our high levels of cleanliness; however, I was deeply disappointed to see there were some elements of your stay that you were not satisfied with. The comfort of our guests is of the utmost importance and our aim is to completely surpass our guest’s expectations.I was so very sorry to read your review and offer you my sincerest apologies for the disappointment you have expressed. The service and inconsistencies that you have highlighted in this review and have been taken seriously, are well noted and have been shared with the Management Team.We care very much about how we made you feel and hope you will give us another opportunity in the near future to try to make amends, as I know we can do very much better.Kind regards,Andrew J. CumpstyQuality & Standards Manager

10/10 – Hervorragend

Sally

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
The best of Dublin
My third time at The Shelbourne, was checked into my room at 9am (they always seem to have a room ready for me) Flawless.
Afternoon tea is a must.
Aufenthalt von 2 Nächten im November 2023
Antwort von Andrew Cumpsty am 16. Nov. 2023
Dear Sally,Thank you for taking the time to write such a wonderful account of your recent stay with us, here at The Shelbourne. It was such a pleasure to read, and we are delighted you enjoyed everything about your time with us.We all look forward to having the opportunity to welcome you back again very soon.Kind regards,Andrew J. CumpstyQuality & Standards Manager

8/10 – Gut

Catherine

Aufenthalt von 1 Nacht im November 2023
Antwort von Andrew Cumpsty am 11. Nov. 2023
Dear Catherine,Thank you for taking the time to share and post your 8 out of 10 rating! Whilst guests and review readers always love to see a high rating, they also love reading about a guests experience and what made vacations and getaways so memorable. Should you have time, we invite you to leave feedback on a review platform of your choice, so the travel community can read more about your stay. We look forward to another amazing review! Kind regards,Andrew CumpstyQuality & Standards Manager

2/10 – Ungenügend

Glenda

Aufenthalt von 4 Nächten im Oktober 2023
Antwort von Andrew Cumpsty am 29. Nov. 2023
Dear Glenda,Thank you for sharing your rating. Unfortunately as there is no feedback provided, we are unable to review any areas of concern that you may have wished to express.We value all feedback and as such, if you'd like to provide details from your recent stay, please reach out to our guest services team,Kind regards,Andrew

10/10 – Hervorragend

Tina

Aufenthalt von 2 Nächten im Oktober 2023
Antwort von Andrew Cumpsty am 5. Nov. 2023
Dear Tina,Thank you for taking the time to share and post your 10 out of 10 rating! Whilst guests and review readers always love to see a high rating, they also love reading about a guests experience and what made vacations and getaways so memorable. If you have time, we invite you to leave feedback on a review platform of your choice, so the travel community can read more about your stay. We look forward to another amazing review! Kind regards,Andrew CumpstyQuality & Standards Manager

10/10 – Hervorragend

Daragh

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 4 Nächten im Oktober 2023
Antwort von Andrew Cumpsty am 2. Nov. 2023
Dear Daragh,Thank you for taking the time to share and post your 5 out of 5 rating.We truly appreciate the time you took to share a positive review.Should you have time, we invite you to leave feedback on a review platform of your choice, so the travel community can read more about your experience. We look forward to another amazing review, and we'd love to have another opportunity to welcome you again in the near future.Hope to see you again soon. Kind regards, Andrew J. CumpstyQuality & Standards Manager

10/10 – Hervorragend

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Amazing stay loved it
Aufenthalt von 4 Nächten im Oktober 2023
Antwort von Andrew J. Cumpsty am 28. Okt. 2023
Dear Guest,Thank you for taking the time to write a review of your recent stay with us, here at The Shelbourne. It was such a pleasure to read, and we are delighted you enjoyed everything about your time with us.We all look forward to having the opportunity to welcome you back again very soon.Kind regards,Andrew J. CumpstyQuality & Standards Manager

4/10 – Schlecht

Sarah Jane

Gut: Sauberkeit und Personal & Service
Verbesserungswürdig: Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Oktober 2023
Antwort von Andrew J. Cumpsty am 26. Okt. 2023
Dear Sarah Jane,Thank you for sharing your rating from your stay with us. Naturally, I was disappointed to see there were some elements of your stay that you were not satisfied with. I was so very sorry to note your rating and offer you my sincerest apologies for any disappointment you may have experienced.We care very much about how we made you feel and hope you will give us another opportunity in the near future to try to make amends, as I know we can do very much better.Kind regards,Andrew J. CumpstyQuality & Standards Manager